Senior Business Systems Analyst, Post Sales Systems

Available Locations: US - Atlanta, Austin or San Francisco
About the department
Join our dynamic Enterprise Applications (GTM) team, where we power the backbone of our organization's customer-facing operations. We're the architects behind mission-critical platforms that drive our business forward, specializing in Salesforce ecosystem implementation and optimization.
Our team excels in deploying and managing sophisticated solutions including Salesforce Sales Cloud, CPQ, and Service Cloud, serving both our internal teams and valued customers. We take pride in transforming complex business challenges into streamlined, scalable technology solutions that deliver measurable results.
If you thrive on solving intricate problems and are passionate about creating systems that make a real impact, you'll find yourself at home here. We're looking for innovative thinkers who can help us continue pushing the boundaries of what's possible with enterprise applications.
What you'll do
We are seeking an experienced Senior Business Systems Analyst to join our team, focusing on Salesforce Service Cloud and related post sales applications.
In this role, you will be closely working with our Customer Support and Customer Success business stakeholders to deliver a world class experience for both customers and our internal users. This individual will work closely with the IT product management team, Developers and QA team members.
The ideal candidate will bridge the gap between business needs and technical solutions, driving process improvements and system optimizations across our Salesforce ecosystem.
Examples of desirable skills, knowledge and experience

• 7+ years of experience as a Business Systems Analyst, with a strong focus on Salesforce Sales Cloud/Service Cloud implementations and familiarity with Gainsight
• Salesforce certifications: Administrator (Required), Advanced Administrator/App Builder, and Sales/Service Cloud Consultant (Preferred)
• Proven experience in requirements gathering, business process modeling, and documentation using standard methodologies and tools
• Strong understanding of Salesforce platform capabilities, including flow builder and Service Cloud configuration
• Proven ability to troubleshoot production issues, analyze debug logs and effectively communicate with both internal and external stakeholders
• Strong understanding of upstream and downstream integrations with Salesforce
• Experience with Salesforce integrations, data migration, and third-party applications
• Excellent analytical and problem-solving skills with attention to detail
• Superior communication skills with the ability to effectively collaborate with technical and non-technical stakeholders

Nice-to-Have Skills

• Experience with Agile methodologies
• CSPO/CSM certifications
• Understanding of Zoom Contact Center integration with Salesforce
• Understanding of Customer 360 in Salesforce

Compensation
Compensation may be adjusted depending on work location.

• For Bay Area based hires: Estimated annual salary of $159,000 - $195,000

Equity
This role is eligible to participate in Cloudflare's equity plan.
Benefits
Cloudflare offers a complete package of benefits and programs to support you and your family. Our benefits programs can help you pay health care expenses, support caregiving, build capital for the future and make life a little easier and fun! The below is a description of our benefits for employees in the United States, and benefits may vary for employees based outside the U.S.
Health & Welfare Benefits

• Medical/Rx Insurance
• Dental Insurance
• Vision Insurance
• Flexible Spending Accounts
• Commuter Spending Accounts
• Fertility & Family Forming Benefits
• On-demand mental health support and Employee Assistance Program
• Global Travel Medical Insurance

Financial Benefits

• Short and Long Term Disability Insurance
• Life & Accident Insurance
• 401(k) Retirement Savings Plan
• Employee Stock Participation Plan

Time Off

• Flexible paid time off covering vacation and sick leave
• Leave programs, including parental, pregnancy health, medical, and bereavement leave