Senior Client Data Operations Specialist

Responsibilities:

• Serve as Vida's senior technical point of contact for data exchange negotiations with clients and vendors, including SFTP/file transfer specifications, connection setup, and protocol agreements.
• Define and communicate expectations for inbound and outbound file exchanges- formats, schedules, error handling, and escalation paths.
• Lead onboarding of new client data feeds from kickoff through steady-state, ensuring a smooth and well-documented handoff.
• Own the quality of data received from clients- you are the accountable party for ensuring inbound files are complete, accurate, timely, and spec-compliant.
• Establish and enforce data quality standards and acceptance criteria for all inbound feeds; reject or escalate non-conforming data rather than letting it flow downstream.
• Proactively detect quality degradation trends before they become business-impacting issues, and drive resolution directly with client technical teams.
• Partner with engineering and analytics to understand how upstream data quality affects downstream member outcomes, billing accuracy, and client reporting- and use that context to prioritize where quality improvements matter most.
• Maintain clear, accurate documentation of all active integrations, specs, data dictionaries, and known quality issues.
• Monitor and manage ongoing inbound and outbound file exchange workflows, triaging issues and driving resolution with internal and external stakeholders.
• Maintain SLA awareness across client feeds and escalate proactively when at risk.
• Observe existing workflows and proactively identify opportunities to improve efficiency, reduce manual touchpoints, and increase data quality.
• Partner with the product team to translate operational pain points into platform enhancements within Client Command Center: Configure.
• Identify and drive standardization opportunities across clients and vendors- reducing one-off configurations and building toward scalable, repeatable patterns.
• Work closely with the Data Management Associate to divide coverage, share knowledge, and build team capability.
• Collaborate with engineering and product on integration specs and platform tooling.
• Partner with Client Success Managers to ensure data operations align with client commitments and SLAs, which may include attendance at client-facing meetings.

Qualifications:

5+ years of experience in data operations, data integration, or technical client success- ideally in a healthcare SaaS environment.
Hands-on experience with SFTP/managed file transfer (MFT)- setup, troubleshooting, and spec documentation.
Strong working knowledge of common healthcare data formats (e.g., EDI 834/837, HL7, FHIR, delimited flat files).
Demonstrated ability to communicate technical requirements clearly to both technical and non-technical client stakeholders.
A strong bias toward quality ownership- you don't pass bad data downstream and ask questions later.
Experience identifying and leading process improvement initiatives- you don't wait to be asked.
Comfortable working across product, engineering, and client-facing teams simultaneously.

Preferred:

Experience working in or alongside a digital health/health benefits platform.
Familiarity with data configuration or admin tooling (experience with platforms like Client Command Center a plus).
Exposure to dbt, SQL, or BI tooling (e.g., Looker) for investigating data quality issues.
Experience building toward vendor/client data standardization across a portfolio.