Senior Client Relationship Associate - Walnut Creek, CA (onsite)

Summary  

The Senior Client Relationship Associate will partner with our wealth advisory, financial planning, and internal support teams contributing to the satisfaction, retention, and growth of client relationships. You will join a team of dynamic, collaborative, and client-focused professionals who are focused on delivering on our founding core values: Integrity, Entrepreneurial, Excellence and Community. 

Duties and Responsibilities  

• Lead and maintain existing client relationships as primary point of contact for inquires related to account maintenance, cash management, distributions, and investment reporting 

• Proactively collaborate with wealth advisor, financial planner, and internal departments (Operations, Investments, Financial Planning, etc.) to ensure client requests are executed within defined service level agreements 

• Research and resolve routine to complex client issues leveraging internal support resources and/or escalate as appropriate to management 

• Manage client meeting scheduling, preparation, and participate as needed in client meetings, events, and seminars, as directed by leadership 

• Prepare client account paperwork including internal agreements, custodian forms, applications, and other client deliverables for processing 

• Oversee new client onboarding activities including the collection of required documentation, partnering with internal operations teams on process execution, client portal setup, welcome calls, and proactive communication with clients 

• Understand, adhere, and contribute to outlined company policies and procedures to ensure client activities are handled with firm standards 

• Track and document client interactions, activities, and meetings in CRM, ensuring notes are input in a timely and compliant manner 

• Develop deep trusted relationships with custodian partners, vendors, client professional contacts, and service providers  

• Actively participate and/or lead in team projects, business initiatives, and engage in training and education opportunities as required 

• Contribute to the mentoring and coaching of associates to include providing growth feedback, sharing input for performance evaluations, and recommend job and/or skillset training as needed 

• Bachelor's Degree required, preferably with a concentration in Business, Finance, Economics, or related field  

• Ideal candidates will have 4 -7+ years' experience working in investment advisory, asset management or a financial services company; previous supervisory or coaching experience is beneficial  

• Excellent communication skills with ability to develop and maintain strong relationships with clients, prospects, and team members across the organization 

• Strong business judgement skills with demonstrated ability to identify solutions to atypical issues while ensuring proper risk management safeguards 

• Strong organization and attention to detail are essential with the ability to prioritize and multi-task effectively in a fast-paced environment  

• Proficiency in using Microsoft Office (Outlook, Word, Excel). Experience with Tamarac Advisor View, CRM, eMoney, and custodian websites (Schwab and Fidelity is valuable.  

Compensation: Our base pay range is $60,500 - $90,000.00 (per year)

What We Offer

We offer a highly competitive suite of holistic benefits designed to help our team members balance their personal and professional life commitments. These include options designed to encourage employee's health, happiness, and financial well-being.

• 11 Paid Holidays

• 3 weeks (PTO)

• Paid Volunteer Time

• Flexible Work Schedule

• Highly subsidized Health, Dental, and Vision Plans

• 401k Retirement Account with company match contributions

• Free Mental Health services, Life Insurance, Long & Short-Term Disability Insurance

• Flexible Spending Accounts and Health Savings Accounts

• Employee Financial Education

• Employee Educational Expense Reimbursement

• Employee Charitable Donations

• Employee Referral Incentives

• Employee Team Building Activities

• Employee Assistance Program

EPWA is an equal opportunity employer. Prospective employees will receive consideration without discrimination because of race, creed, color, sex, gender, gender expression, gender identity, sexual orientation, age, religion, national origin, ancestry, mental disability, physical disability, medical condition, genetic information, marital status, military and veteran status, or any other basis protected by law.