Manage, troubleshoot, secure, and optimize government cloud and hybrid infrastructure across Azure Government, AWS GovCloud, and GCP. Responsibilities include incident and change management, compliance with government security frameworks, automation and infrastructure documentation, performance monitoring, root cause analysis, customer communication, and 24x7 on-call support. The role also involves cloud architecture guidance, operational improvements, customer service reviews, technical mentoring, and occasional travel.
Description
The primary purpose of this position is to manage, maintain, implement, and improve cloud-focused, platform-agnostic IT infrastructure environments supporting Government customers and regulated workloads. This position focuses on secure cloud, hybrid cloud, and multi-cloud environments, including Microsoft Azure Government/GCC High and/or Amazon Web Services (AWS) GovCloud, and/or Google Cloud Platform (GCP). Supported environments will include multi-cloud platforms; compute, storage, networking, security, identity, observability, automation, backup, database, and service management capabilities; and customer or hosted data center environments. This position ensures high levels of availability, security, performance, compliance, and operational stability for supported Government systems and business applications. The ideal candidate will have advanced technical expertise across multiple cloud platforms, the ability to design and operate secure Government cloud environments, experience applying compliance frameworks and security controls, and the ability to support mission-critical customer environments through participation in a 24x7 on-call rotation.
What You Will Do
* Provide operational support, administration, troubleshooting, and lifecycle management for Government customer cloud and hybrid infrastructure environments across Azure Government/GCC High, AWS GovCloud, and/or GCP, responding to and resolving incidents, service requests, alerts, and operational issues across compute, storage, networking, identity, security, automation, monitoring, backup, and platform services.
* Monitor, maintain, and optimize customer cloud environments to ensure availability, performance, security, compliance, and adherence to defined Service Level Agreements (SLAs).
* Perform incident, problem, change, and request management activities following established ITIL, security, compliance, and operational processes, including implementing approved changes, upgrades, patches, migrations, and configuration updates.
* Participate in a 24x7 on-call rotation supporting critical Government customer environments, including after-hours, weekends, and holidays as required.
* Perform advanced troubleshooting, root cause analysis, and remediation of complex cloud and infrastructure issues while driving preventative actions to improve reliability.
* Support secure cloud operations by applying Government compliance requirements and security frameworks, including FedRAMP, NIST 800-53, NIST Cybersecurity Framework, CMMC, DISA STIGs, CIS Benchmarks, and other applicable standards.
* Manage and maintain cloud configurations, access controls, security controls, monitoring, and logging.
* Develop and maintain automation, Infrastructure as Code, scripts, runbooks, knowledge articles, and operational procedures, along with accurate service documentation, incident and change records, and customer environment documentation.
* Perform capacity management, performance analysis, health assessments, and proactive remediation activities to improve customer environments.
* Research, evaluate, and recommend cloud technologies, automation capabilities, security solutions, and operational improvements, and provide guidance to improve customer cloud architecture, operational maturity, security posture, and service delivery outcomes.
* Communicate effectively with customers, account teams, project managers, and internal stakeholders regarding incidents, changes, risks, technical issues, and service performance, and participate in customer service reviews and operational meetings.
* Collaborate with Customer Success, Professional Services, Security, Architecture, Sales, and Operations teams to deliver high-quality Managed Services outcomes.
* Mentor and support team members by sharing technical knowledge, operational best practices, and cloud engineering expertise.
What We Expect of You
* Bachelor's degree and 5 years of IT infrastructure engineering experience, including cloud, platform, systems, network, automation, or operations engineering experience, OR 9 total years of IT engineering experience, including 5 years of relevant infrastructure or cloud engineering experience.
* Experience designing, implementing, and supporting cloud solutions across one or more of the following platforms: Microsoft Azure Government / Azure GCC High, AWS GovCloud (US), Google Cloud Platform (GCP)
* Experience applying Government and industry compliance frameworks, including FedRAMP, NIST 800-53, NIST Cybersecurity Framework, FISMA, CMMC, DISA STIGs, CIS Benchmarks, or comparable security standards.
* IT engineering experience with one or more infrastructure or cloud solutions supported by the Managed Services practice, including cloud platforms, enterprise storage, Windows and/or Unix/Linux systems, virtualization, observability, automation, databases, security tools, and service management platforms.
* Advanced-level technical certifications in at least one of the following three cloud platforms: Microsoft Azure, Amazon Web Services (AWS), and Google Cloud Platform (GCP). Advanced-level technical certifications in at least two is strongly preferred.
* Customer-facing experience, including leading technical discussions with customers and supporting pre-sales activities.
* Ability to perform advanced root cause analysis, with strong organizational, analytical, and problem-solving skills.
* Excellent verbal and written communication and documentation skills, with the ability to interact effectively with coworkers, customers, and stakeholders, including senior leadership.
* Ability to prioritize and handle multiple tasks, adapt to changing customer needs, and meet urgent deadlines in a fast-paced, growth-oriented environment while consistently following policies and procedures; ability to travel as needed.
* Demonstrated ability to work independently and as part of a team, provide guidance and mentorship to peers, and further technical education through certification and training plans.
* Demonstrated ability to build customer trust and strong relationships, achieve high levels of customer satisfaction, and act consistently with the mission of CDW and the CDW Way.
* Certain customer workloads (for example, those involving ITAR or CUI data) may require U.S. citizenship.
* Experience supporting public sector (Federal, DoD, State and Local Government, or Education) cloud environments strongly preferred.
* Hands-on operational experience with Microsoft Azure Government / Azure GCC High, a plus. Pay range: $93,000 - $150,180 depending on experience and skill set Annual bonus target of 10% subject to terms and conditions of plan Benefits overview: [https://cdw.benefit-info.com/](https://cdw.benefit-info.com/) Salary ranges may be subject to geographic differentials
* CDW is committed to being an AI-fluent organization
* We're looking for people who bring curiosity, a learner's mindset, and a willingness to engage with ever-evolving technology and tools. We value adopting AI as a partner, openness to experimentation, and a shared interest in learning together on AI. Our goal is to create a culture where AI enhances- not replaces- human creativity and decision-making. You don't need to be an expert today; what matters is your readiness to explore, adapt, and grow with us as we integrate AI responsibly and effectively into our work.Additionally, CDW is committed to fostering an equitable, transparent, and respectful hiring process for all applicants. During our application process, our goal is to understand your experience, strengths, skills, and qualifications. As an AI forward company, we see AI not just as a tool, but as a catalyst for new ways of thinking, creating, and communicating. We encourage candidates to embrace an AI mindset, one that's curious, adaptive, and ready to explore what's possible. We welcome thoughtful use of AI to expand your perspective and elevate how you share your story, while ensuring your application remains rooted in your own background, judgment, and voice.
* About Us
* CDW is a Fortune 500 technology solutions provider that helps businesses, government, education, and healthcare organizations achieve what's possible through technology. What makes CDW different isn't just what we do- it's how we do it. At CDW we act as one- building trust, speaking candidly, and working together to achieve more. We play to win- focusing on what matters most and delivering for our customers. And we think forward- staying curious, moving fast, and continuously learning. We believe meaningful work happens when people feel supported, heard, and empowered to contribute. That's why we think of ourselves as coworkers, not just employees- working together to solve complex challenges and deliver real impact for our customers and communities. As a full-stack, full-lifecycle technology partner, CDW brings deep expertise, strong relationships, and broad industry knowledge to help turn ideas into outcomes. When you join CDW, you become part of a collaborative environment where your work matters, your growth is supported, and your contributions help shape what's next. Together, we deliver the full promise of what technology can do.
* Together, we Make Amazing Happen.
* CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.
The primary purpose of this position is to manage, maintain, implement, and improve cloud-focused, platform-agnostic IT infrastructure environments supporting Government customers and regulated workloads. This position focuses on secure cloud, hybrid cloud, and multi-cloud environments, including Microsoft Azure Government/GCC High and/or Amazon Web Services (AWS) GovCloud, and/or Google Cloud Platform (GCP). Supported environments will include multi-cloud platforms; compute, storage, networking, security, identity, observability, automation, backup, database, and service management capabilities; and customer or hosted data center environments. This position ensures high levels of availability, security, performance, compliance, and operational stability for supported Government systems and business applications. The ideal candidate will have advanced technical expertise across multiple cloud platforms, the ability to design and operate secure Government cloud environments, experience applying compliance frameworks and security controls, and the ability to support mission-critical customer environments through participation in a 24x7 on-call rotation.
What You Will Do
* Provide operational support, administration, troubleshooting, and lifecycle management for Government customer cloud and hybrid infrastructure environments across Azure Government/GCC High, AWS GovCloud, and/or GCP, responding to and resolving incidents, service requests, alerts, and operational issues across compute, storage, networking, identity, security, automation, monitoring, backup, and platform services.
* Monitor, maintain, and optimize customer cloud environments to ensure availability, performance, security, compliance, and adherence to defined Service Level Agreements (SLAs).
* Perform incident, problem, change, and request management activities following established ITIL, security, compliance, and operational processes, including implementing approved changes, upgrades, patches, migrations, and configuration updates.
* Participate in a 24x7 on-call rotation supporting critical Government customer environments, including after-hours, weekends, and holidays as required.
* Perform advanced troubleshooting, root cause analysis, and remediation of complex cloud and infrastructure issues while driving preventative actions to improve reliability.
* Support secure cloud operations by applying Government compliance requirements and security frameworks, including FedRAMP, NIST 800-53, NIST Cybersecurity Framework, CMMC, DISA STIGs, CIS Benchmarks, and other applicable standards.
* Manage and maintain cloud configurations, access controls, security controls, monitoring, and logging.
* Develop and maintain automation, Infrastructure as Code, scripts, runbooks, knowledge articles, and operational procedures, along with accurate service documentation, incident and change records, and customer environment documentation.
* Perform capacity management, performance analysis, health assessments, and proactive remediation activities to improve customer environments.
* Research, evaluate, and recommend cloud technologies, automation capabilities, security solutions, and operational improvements, and provide guidance to improve customer cloud architecture, operational maturity, security posture, and service delivery outcomes.
* Communicate effectively with customers, account teams, project managers, and internal stakeholders regarding incidents, changes, risks, technical issues, and service performance, and participate in customer service reviews and operational meetings.
* Collaborate with Customer Success, Professional Services, Security, Architecture, Sales, and Operations teams to deliver high-quality Managed Services outcomes.
* Mentor and support team members by sharing technical knowledge, operational best practices, and cloud engineering expertise.
What We Expect of You
* Bachelor's degree and 5 years of IT infrastructure engineering experience, including cloud, platform, systems, network, automation, or operations engineering experience, OR 9 total years of IT engineering experience, including 5 years of relevant infrastructure or cloud engineering experience.
* Experience designing, implementing, and supporting cloud solutions across one or more of the following platforms: Microsoft Azure Government / Azure GCC High, AWS GovCloud (US), Google Cloud Platform (GCP)
* Experience applying Government and industry compliance frameworks, including FedRAMP, NIST 800-53, NIST Cybersecurity Framework, FISMA, CMMC, DISA STIGs, CIS Benchmarks, or comparable security standards.
* IT engineering experience with one or more infrastructure or cloud solutions supported by the Managed Services practice, including cloud platforms, enterprise storage, Windows and/or Unix/Linux systems, virtualization, observability, automation, databases, security tools, and service management platforms.
* Advanced-level technical certifications in at least one of the following three cloud platforms: Microsoft Azure, Amazon Web Services (AWS), and Google Cloud Platform (GCP). Advanced-level technical certifications in at least two is strongly preferred.
* Customer-facing experience, including leading technical discussions with customers and supporting pre-sales activities.
* Ability to perform advanced root cause analysis, with strong organizational, analytical, and problem-solving skills.
* Excellent verbal and written communication and documentation skills, with the ability to interact effectively with coworkers, customers, and stakeholders, including senior leadership.
* Ability to prioritize and handle multiple tasks, adapt to changing customer needs, and meet urgent deadlines in a fast-paced, growth-oriented environment while consistently following policies and procedures; ability to travel as needed.
* Demonstrated ability to work independently and as part of a team, provide guidance and mentorship to peers, and further technical education through certification and training plans.
* Demonstrated ability to build customer trust and strong relationships, achieve high levels of customer satisfaction, and act consistently with the mission of CDW and the CDW Way.
* Certain customer workloads (for example, those involving ITAR or CUI data) may require U.S. citizenship.
* Experience supporting public sector (Federal, DoD, State and Local Government, or Education) cloud environments strongly preferred.
* Hands-on operational experience with Microsoft Azure Government / Azure GCC High, a plus. Pay range: $93,000 - $150,180 depending on experience and skill set Annual bonus target of 10% subject to terms and conditions of plan Benefits overview: [https://cdw.benefit-info.com/](https://cdw.benefit-info.com/) Salary ranges may be subject to geographic differentials
* CDW is committed to being an AI-fluent organization
* We're looking for people who bring curiosity, a learner's mindset, and a willingness to engage with ever-evolving technology and tools. We value adopting AI as a partner, openness to experimentation, and a shared interest in learning together on AI. Our goal is to create a culture where AI enhances- not replaces- human creativity and decision-making. You don't need to be an expert today; what matters is your readiness to explore, adapt, and grow with us as we integrate AI responsibly and effectively into our work.Additionally, CDW is committed to fostering an equitable, transparent, and respectful hiring process for all applicants. During our application process, our goal is to understand your experience, strengths, skills, and qualifications. As an AI forward company, we see AI not just as a tool, but as a catalyst for new ways of thinking, creating, and communicating. We encourage candidates to embrace an AI mindset, one that's curious, adaptive, and ready to explore what's possible. We welcome thoughtful use of AI to expand your perspective and elevate how you share your story, while ensuring your application remains rooted in your own background, judgment, and voice.
* About Us
* CDW is a Fortune 500 technology solutions provider that helps businesses, government, education, and healthcare organizations achieve what's possible through technology. What makes CDW different isn't just what we do- it's how we do it. At CDW we act as one- building trust, speaking candidly, and working together to achieve more. We play to win- focusing on what matters most and delivering for our customers. And we think forward- staying curious, moving fast, and continuously learning. We believe meaningful work happens when people feel supported, heard, and empowered to contribute. That's why we think of ourselves as coworkers, not just employees- working together to solve complex challenges and deliver real impact for our customers and communities. As a full-stack, full-lifecycle technology partner, CDW brings deep expertise, strong relationships, and broad industry knowledge to help turn ideas into outcomes. When you join CDW, you become part of a collaborative environment where your work matters, your growth is supported, and your contributions help shape what's next. Together, we deliver the full promise of what technology can do.
* Together, we Make Amazing Happen.
* CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.
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