As a Senior Customer Reliability Engineer, you will provide senior technical support, collaborate with engineering teams, create troubleshooting materials, and manage escalations for high-priority accounts.
At Sysdig, we believe cloud security isn't a compromise - it's a promise. From the start, our mission has been clear: to help organizations secure innovation in the cloud, the right way.
We created Falco, the open standard for cloud threat detection, and continue to lead the cloud security market with runtime insights, open innovation, and agentic Al. Creators of technology trusted by over 60% of the Fortune 500, Sysdig gives teams the real-time clarity to move fast and defend what matters most.
Culture matters here. We believe diversity fuels stronger ideas, and open dialogue drives sharper decisions. Recognized as a Best Place to Work and one of Deloitte's fastest-growing companies for the past 5 years, we're here to raise the standard for what cloud security and workplace culture should be.
If you have the passion to dig deeper, the desire to challenge convention, and the curiosity to build something better, Sysdig is the right place for you.
What you will do
- Work as an important member of the technical support team providing Senior level technical knowledge on our customer issues, reporting to the Sr. Manager, Customer Reliability Engineer.
- Work with and foster relationships with the development engineering team to ensure tracking on engineering escalations, bugs and feature requests.
- Develop technical troubleshooting sessions, trainings and guides for internal CRE team members.
- Develop, review and maintain the internal collection of knowledge base articles.
- Triage and document bugs and enhancement requests as seen in the field, and through reproduction.
- Work with the Sysdig Escalation Management team on hot accounts which are high touch.
- Participate in on-call rotations.
What you will bring with you
- 5+ years of experience as a Senior Technical Support/ Escalation resource for enterprises in a similar or related field (container management, cloud management, cloud security)
- Master level Kubernetes and Linux experience.
- Knowledge of one or more scripting languages (Bash/Shell/Python).
- Knowledge of public providers and their services e.g. AWS, Azure, GCP, Oracle and IBM Cloud.
- Fluent English language skills.
What we look for
- Experience establishing communication and engagement with prospects.
- Working knowledge of Cassandra, ElasticSearch, Postgres, and Kafka.
- Experience using or integrating with Systems Management technologies.
- Hands-on experience with PaaS tools or other cloud management software.
- Experience in application integration.
- Driven and proactive, with a focus on continuous self-improvement and skill development.
When you join Sysdig, you can expect:
- Extra days off to prioritize your well-being
- Mental health support for you and your family through the Modern Health app
- Great compensation package
We would love for you to join us! Please reach out even if your experience doesn't perfectly match the job description. We can always explore other options after starting the conversation. Your background and passion will set you apart, especially if your career path is different.
Some of our Hiring Managers are globally distributed, an English version of your CV will be appreciated.
Sysdig values a diverse workplace and encourages women, people of color, LGBTQIA+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. Sysdig is an equal-opportunity employer. Sysdig does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity, or any other legally protected status.
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Top Skills
AWS
Azure
Bash
Cassandra
Elasticsearch
GCP
Ibm Cloud
Kafka
Kubernetes
Linux
Oracle
Postgres
Python
Shell
Sysdig San Francisco, California, USA Office
Our San Francisco office is located downtown just a couple blocks from the historic Ferry Building and within walking distance of nearly every type of cuisine you could ask for. From our windows, you can enjoy picturesque views of the Bay Bridge and Salesforce Park.
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