Senior Customer Success Manager (Bilingual – English & Spanish)

Your impact at Brevo

• Manage a strategic portfolio of new and existing customers, leading the customer lifecycle from onboarding through renewal and expansion.

• Own customer outcomes by driving adoption, value realization, retention, and long-term growth across your portfolio.

• Build trusted relationships with executive stakeholders delivering demos and training on Brevo's product.

• Be a reliable advisor to your clients and help them reach their objectives.

• Identify and execute expansion opportunities in partnership with Sales to maximize customer lifetime value.

• Partner cross-functionally with Product, Marketing, Support, and Sales to advocate for customer needs and influence product roadmap and go-to-market initiatives.

• Collaborate closely with the Sales and Customer Experience teams on a day-to-day basis.

• Analyze portfolio performance and leverage Salesforce and customer health metrics to drive data-informed decisions.

• Adopt a data-driven approach in the management of your portfolio.

Who you are

• 5+ years of Customer Success, Account Management, or SaaS customer-facing experience, including ownership of strategic or enterprise customer relationships.

• 3+ years of experience in CRM, Marketing Technology (MarTech), or B2B SaaS is strongly preferred.

• Demonstrated success managing complex customer portfolios while consistently achieving renewal, retention, expansion, and customer satisfaction goals.

• Experience engaging executive stakeholders (Director, VP) and influencing strategic business decisions.

• Embrace AI as a productivity partner and actively seek opportunities to use it to improve efficiency, customer engagement, and business outcomes.

• Strong commercial acumen with the ability to identify growth opportunities while delivering exceptional customer outcomes.

• Highly analytical with experience using customer health metrics, Salesforce, and data to prioritize actions and measure success.

• Excellent project management, presentation, negotiation, and communication skills in both Spanish and English. Additional languages are a plus.

• Proven ability to collaborate across Sales, Product, Marketing, Support, Finance, and Operations to resolve complex customer challenges.

• Self-starter who thrives in a fast-paced environment, demonstrates sound judgment, and takes ownership of outcomes.

Why You'll Love Working at Brevo

Grow your career in a fast-growing global company with opportunities to learn, develop, and make an impact.
Hybrid work environment with 3 days per week in our Austin office alongside a collaborative, international team.
Competitive benefits, including 100% employer-paid employee medical premiums, dental and vision coverage, WellHub membership, and paid parental leave. 
Work-life balance with 20 days of paid vacation and 12 holidays, a monthly lunch stipend, and regular team events.
Plan for your future with a 401(k) employer match.
Build global connections through collaboration and international team gatherings.