Manage a portfolio of strategic B2B SaaS accounts to drive retention and expansion. Build account strategies, lead executive conversations, connect product usage to business outcomes, use AI signals to prioritize work, and travel for customer meetings and company events.
ClickTime is a recognized leader in time management software, serving thousands of enterprises, nonprofits, and governments worldwide. From bootstrapped beginnings to sustained profitability—all without venture capital funding—ClickTime has tracked over $210 billion worth of employee time, helping customers improve workforce efficiency, profitability, and resource planning. While headquartered in San Francisco, ClickTime’s team works remotely across the United States.
About the Role
ClickTime plays a critical role in how our customers run their businesses, from workforce planning to financial operations. As a Senior Customer Success Manager, you'll help stakeholders derive lasting value from a platform they rely on every day. You'll own a set of our most strategic accounts — building account strategies, leading executive conversations, and driving renewals grounded in real business outcomes. As AI surfaces signals about account health, risk, and opportunity, you'll focus your time where it counts most: customer relationships, account strategy, and revenue-critical conversations.
Responsibilities
- Own a portfolio of top tier accounts, accountable for retention (GRR) and growth (NRR)
- Articulate business value clearly, connecting product usage to outcomes that matter to senior stakeholders
- Build and maintain forward-looking account strategies, identifying risks and expansion opportunities early
- Develop sufficient product knowledge to be credible with customers, leveraging internal resources for depth when needed
- Use AI-generated signals to prioritize high-impact work and operate effectively within evolving workflows
- Ability to travel approximately 20% of the time for customer meetings, team gatherings, and company events
Qualifications
- Executive Presence. Proven ability to command trust with senior stakeholders and lead high-stakes conversations with confidence
- Value-Oriented. Track record of connecting product usage to business outcomes, driving retention and expansion as a result
- Proven track record of owning a B2B SaaS portfolio — building account strategies, managing risk, and delivering retention and growth outcomes across a complex set of accounts
- Enjoys operating in an AI-enabled environment, adapting to evolving tools and processes
- Familiarity with ERP, time tracking, workforce management, or similar back-office software is a plus
- Demonstrated success driving customer expansion through upsell, cross-sell, or adoption-led growth motions
ClickTime provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.
ClickTime San Francisco, California, USA Office
282 Second Street, 4th Floor, , San Francisco, CA, United States, 94105
Similar Jobs
Artificial Intelligence • Cloud • HR Tech • Information Technology • Productivity • Software • Automation
Lead adoption and implementation of the Armis platform for platinum customers, delivering hands-on technical configuration, aligning use cases to CISO goals, building trusted relationships, coordinating cross-functional teams, advising on integrations, and driving value realization and growth opportunities.
Top Skills:
ArmisIotOt/IcsPythonVeza
Artificial Intelligence • Cloud • HR Tech • Information Technology • Productivity • Software • Automation
Own and grow a portfolio of mid-market and enterprise customers, drive adoption and expansion of the Moveworks AI Assistant, align AI solutions to executive priorities, measure and report success metrics, manage risk and change, influence product roadmap, and support renewals by demonstrating ongoing business value.
Top Skills:
AIEnterprise AutomationHr SystemsItsmLlmsMoveworksServicenow
Artificial Intelligence • Big Data • Cloud • Information Technology • Machine Learning • Software
Lead a portfolio of up to 20 enterprise customers to drive adoption, value realization, renewals, and expansion using Nexthink's DEX methodology. Act as trusted advisor, deliver workshops and executive business reviews, maintain customer health, collaborate cross-functionally, track value, update CRM, and travel 25-50% for onsite engagements.
Top Skills:
CRMDexDexopsEnd User ComputeItilItsmNexthinkSaaS
What you need to know about the San Francisco Tech Scene
San Francisco and the surrounding Bay Area attracts more startup funding than any other region in the world. Home to Stanford University and UC Berkeley, leading VC firms and several of the world’s most valuable companies, the Bay Area is the place to go for anyone looking to make it big in the tech industry. That said, San Francisco has a lot to offer beyond technology thanks to a thriving art and music scene, excellent food and a short drive to several of the country’s most beautiful recreational areas.
Key Facts About San Francisco Tech
- Number of Tech Workers: 365,500; 13.9% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Google, Apple, Salesforce, Meta
- Key Industries: Artificial intelligence, cloud computing, fintech, consumer technology, software
- Funding Landscape: $50.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Sequoia Capital, Andreessen Horowitz, Bessemer Venture Partners, Greylock Partners, Khosla Ventures, Kleiner Perkins
- Research Centers and Universities: Stanford University; University of California, Berkeley; University of San Francisco; Santa Clara University; Ames Research Center; Center for AI Safety; California Institute for Regenerative Medicine
