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Who we are:
Shape a brighter financial future with us.
Together with our members, we’re changing the way people think about and interact with personal finance.
We’re a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we’re at the forefront. We’re proud to come to work every day knowing that what we do has a direct impact on people’s lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world.
The Role
At SoFi, we’re not just redefining how people manage their money—we’re engineering the future of financial well-being. As our Senior Director of IT Operations, you’ll do more than oversee systems and services—you’ll architect the strategy that powers seamless operations and innovation across our global enterprise.
This role is a rare opportunity to build what’s next, not just maintain what is. You’ll lead a high-impact, globally distributed team, drive continuous improvement through technology and process innovation, and play a critical role in delivering scalable, secure, and employee-centric experiences. If you thrive in fast-paced environments, excel at inspiring teams, and love turning complexity into clarity—this is your moment.
What You’ll Do
- Lead the Vision for Global IT Operations:
Design and execute a forward-thinking operations strategy that supports SoFi’s bold business goals. Improve performance, reduce friction, and elevate IT as a proactive partner to the business. - Build & Empower a World-Class Team:
Shape a high-performing, inclusive, and globally distributed organization. Prioritize mentorship, succession planning, and leadership development to grow future trailblazers. - Deliver Impact with Cross-Functional Influence:
Collaborate across Engineering, InfoSec, Facilities, and HR to solve enterprise challenges with agility and accountability. Your work will directly enhance productivity , improve resilience, and decrease risk across the company. - Champion Innovation and Operational Excellence:
Lead the charge in adopting automation, AI/ML insights, and modern self-service tools. Bring clarity to complexity through measurable outcomes and streamlined processes. - Own Service Continuity & Incident Response:
Refine and scale incident management frameworks that ensure fast, effective resolution with minimal disruption—because every second counts. - Elevate the Employee Experience:
Partner with HR and People Tech to co-create technology experiences that empower employees from onboarding to offboarding. - Drive Financial Stewardship:
Manage and optimize the IT operations budget with precision, ensuring investments align with strategic priorities and deliver measurable ROI.
What You Bring
- 10+ years of progressive leadership in IT operations, including 5+ years in a senior global role.
- Proven experience managing complex, matrixed organizations and third-party IT vendors.
- Deep understanding of enterprise IT support, service management frameworks (ITIL, COBIT), and modern ITSM tools (ServiceNow preferred).
- Strong track record of evaluating and adopting emerging technologies to deliver business value.
- Inspiring leadership style focused on mentorship, diversity, and team growth.
- Confident communicator with executive presence and stakeholder engagement skills.
- Fluent in navigating diverse geographies and multicultural teams.
- BS/MS in IT, InfoSec, or related discipline—or equivalent experience.
- Experience with HR systems such as Workday and exposure to AI/ML automation platforms is a plus.
- Experience in the Financial Services / Banking industries is a plus.
- Bilingual English/Spanish preferred
Top Skills
SoFi San Francisco, California, USA Office
Our new headquarters opened in 2019. The office provides an open work environment, an all-hands area, a café, library, coffee points on every floor, and executive conference rooms. The game room and roof-top lounge area provide space to take a break and look at the incredible downtown view.
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