Senior Director, Network

Who We Are:

At Synapse Health, we're streamlining the durable medical equipment (DME) process.  We manage intake, documentation, routing, claims, billing, and patient support. Our model reshapes how DME is delivered and experienced. 

Since 2016, with decades of industry and leadership experience, we've delivered tech-based solutions that help our partners to modernize operations, improve coordination, and reduce administrative burdens. By taking on operational and financial complexity, we're redefining how DME works for providers, prescribers, and patients. We are proud to offer work that matters, on a mission that matters. 

Learn more at SynapseHealth.com and on Synapse Health’s LinkedIn. 

What We Need: 

The Senior Director, Network will provide strategic leadership and oversight for the Equip Vendor Network Management department, reporting directly to the EVP, Equip. This role is responsible for shaping and executing the vision for network growth, vendor partnerships, and operational excellence across the DME, SNF, and Hospice verticals. You will drive innovation, optimize network performance, and ensure Synapse Health remains the partner of choice for post-acute providers nationwide.

What You Will Do: 

• Strategic Leadership: Set and execute the vision for network expansion, vendor partnerships, and operational excellence in the Equip business line.
• Executive Collaboration: Partner with C-suite and senior leaders across Operations, Implementation, Finance, Growth, and Technology to align network strategy with organizational goals.
• Network Growth: Oversee onboarding and integration of new DME vendors, ensuring network adequacy and quality for SNF and Hospice partners.
• Performance Management: Develop and monitor KPIs, scorecards, and vendor performance standards; drive continuous improvement and accountability.
• Market Intelligence: Stay ahead of industry trends, regulatory changes, and competitive dynamics to inform strategy and optimize vendor relationships.
• Financial Oversight: Lead budgeting, pricing strategy, and financial operations for vendor accounts payable, receivable, and billing.
• Product & Technology Partnership: Direct cross-functional teams in product development, technology enhancements, and quality assurance for the Equip platform.
• Team Leadership: Hire, develop, and inspire a high-performing team; set goals, manage incentives, and foster a culture of collaboration and excellence.
• Stakeholder Engagement: Represent Synapse Health at industry events, community functions, and with key partners and stakeholders.
• Innovation & Expansion: Identify and pursue new business opportunities, reimbursement models, and strategic partnerships to drive growth.
• Compliance & Quality: Ensure adherence to internal policies, external regulations, and best practices for service delivery and vendor management.
• Other Duties: Lead special projects and initiatives as assigned.

What You Have:  

At Synapse Health, we’ve intentionally built a culture rooted in kindness, collaboration, and creativity, qualities we consider essential for every team member. Additional requirements include:

• 10+ years of progressive leadership experience in healthcare, DME, or post-acute network management.
• Proven track record in building and scaling vendor networks, driving operational excellence, and leading cross-functional teams.
• Deep knowledge of DME management, fulfillment, SLAs, claims processing, and medical coding/billing.
• Experience with commercial, Medicare/Medicaid guidelines and benefits authorization.
• Advanced analytical, organizational, and communication skills.
• Demonstrated ability to influence, negotiate, and build relationships at the executive level.
• Strategic mindset with a passion for innovation and continuous improvement.
• Proficiency in MS Office and enterprise software; ability to quickly learn new systems

What Sets You Apart: 

• Visionary leadership and ability to drive change in a dynamic, growth-oriented environment.
• Experience with large-scale network expansion, mergers/acquisitions, or new market entry.
• Strong financial acumen and experience with pricing, reimbursement, and incentive models.
• Exceptional problem-solving, customer service, and stakeholder management skills.
• Commitment to quality, integrity, and mission-driven work

Compensation:

The base salary range for this position is $161,000 to $202,000 annually. This range reflects the anticipated compensation at the time of posting. Final compensation will be based on factors such as relevant experience, demonstrated skills, internal equity, and prevailing market conditions. Compensation discussions are encouraged throughout the hiring process.

What Sets Us Apart: 

Work is a part of life, but at Synapse Health, we believe it should be meaningful and enjoyable. We’re committed to helping our team members thrive personally and professionally, which is why our benefits include:

• Professional growth opportunities with compelling career paths
• Healthy work-life balance supported by flexible paid time off (PTO)
• Comprehensive benefits package, including medical, dental, vision, STD & LTD insurance for full-time team members
• 401(k) savings plan with employer matching contributions

Synapse Health is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

Synapse Health, Inc will never request personal or sensitive information during the recruitment process. Please see our Careers Page for more information to protect yourself from scammers and to learn more about our recruitment process.