Senior Engineering Manager, Proactive Communications

Join the team that is redefining how Hinge Health connects with our members. You will not just manage a team; you will build the "nervous system" of our member experience. We are moving beyond generic notifications to create "delightful interactions"—leveraging proprietary data and predictive models to reach members at the right time, with the right message, through the right channel. You will lead the technical strategy for a multidisciplinary engine that powers millions of nudges, emails, and in-app notifications, directly influencing member adherence and health outcomes.

• In your first 3 months: You will dive deep into our current communications stack and build trust with your hybrid team across San Francisco, Montreal, and Bangalore. You will audit our existing notification infrastructure and ship your first set of optimizations to improve deliverability and latency.

• In your first 6 months: You will partner with Machine Learning Scientists to deploy the first generation of "context-aware" nudges, integrating predictive models that determine the optimal channel (SMS vs. Email vs. Push) for each member. You will also establish a robust CI/CD and monitoring framework for our ML-driven workflows.

• In your first year: You will architect and scale the next-generation Unified Communications Platform, capable of supporting conversational AI and LLM-driven interactions. You will own the long-term technical roadmap, transforming Proactive Comms from a delivery mechanism into a strategic engagement engine that scales to millions of daily active users.

• A Strategic Builder: You balance high-level architectural strategy with hands-on technical leadership. You are comfortable reviewing Pull Requests (~15% of your time) while simultaneously planning a 12-month roadmap.

• A Bridge Across Disciplines: You speak the language of both Software Engineering and Machine Learning. You know how to foster collaboration between engineers building robust distributed systems and scientists experimenting with probabilistic models.

• Member-Obsessed: You understand that every notification is a touchpoint with a human being in pain. You prioritize "delight" over "noise" and use data to ensure our outreach is empathetic, timely, and impactful.

• A Global Leader: You thrive in a hybrid environment, effectively coordinating and mentoring teams across multiple time zones (SF, Montreal, Bangalore) to deliver a unified vision.

• 10+ years of total software engineering experience, with a strong foundation in distributed systems or backend services.

• 5+ years of experience managing engineering teams, specifically leading a mix of Software Engineers and Data Scientists/ML Engineers.

• Scale & Reliability: Proven track record of building and deploying high-scale, member-facing systems that support thousands to millions of Daily Active Users.

• Cloud Native: Deep experience delivering services in a cloud environment (AWS, GCP, or Azure).

• Communication Systems Expertise: Deep experience building member-facing platforms (SMS, Push, Email) and familiarity with tools like Twilio, Braze, or internal notification engines.

• ML Integration: Experience leading teams that deploy ML models into production to drive business logic (e.g., personalization, recommendations).

• Future-Ready Tech: Interest or experience in Conversational AI/LLMs as a channel for user interaction.

• Regulated Industry Knowledge: Experience working within healthcare (HIPAA) or other environments involving sensitive user data.

At Hinge Health, we’re using technology to scale and automate the delivery of healthcare – starting with musculoskeletal (MSK) conditions, which affect over 1.7 billion people worldwide. With an AI-powered human-centered care model, Hinge Health leverages cutting-edge technology to improve outcomes, experiences and costs to help people move beyond their pain.

The platform addresses a broad spectrum of MSK care – from acute injury, to chronic pain, to post-surgical rehabilitation – through personalized, evidence-based care. As the preferred partner to 50+ health plans, PBMs and other ecosystem partners, Hinge Health is available to over 20 million people across more than 2,550 employers. The company is headquartered in San Francisco with additional offices in Montreal and Bangalore. Learn more at http://www.hingehealth.com.

• Inclusive healthcare and benefits: On top of comprehensive medical, dental, and vision coverage, we offer employees and their family members help with gender-affirming care, tools for family and fertility planning, and travel reimbursements if healthcare isn’t available where you live.

• Planning for the future: Start saving for the future with our traditional or Roth 401k retirement plan options which include a 2% company match.

• Modern life stipends: Manage your own learning and development.

Hinge Health is an equal opportunity employer and prohibits discrimination and harassment of any kind. We make employment decisions without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability status, pregnancy, or any other basis protected by federal, state or local law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

We provide reasonable accommodations for candidates with disabilities. If you feel you need assistance or an accommodation due to a disability, let us know by reaching out to your recruiter. By submitting your application you are acknowledging we are using your personal data as outlined in the personnel and candidate privacy policy.

Beware of Phishing Attempts: We've noticed an increase in phishing where fraudsters impersonate employees and send fake job offers to steal sensitive information. We'll never ask for financial details during the hiring process and only use "@hingehealth.com" emails. If you receive a suspicious offer, stop communication and report it to the US FBI Internet Crime Complaint Center. To verify an email from our recruiting team, forward it to [email protected].