Senior Executive Assistant

Job Description

Executive Assistant to C-Suite ExecutiveThe Role

Zendesk is seeking a proactive, high-caliber Executive Assistant to serve as the primary strategic partner to the Chief Legal Officer and her leadership team. This isn't just about managing a calendar; it’s about acting as an extension of the executive and the department, ensuring that time is optimized and priorities are met with precision.

You will serve as a trusted gatekeeper and liaison, managing a complex professional life while navigating a fast-paced global tech environment. The ideal candidate is a resourceful problem-solver who anticipates needs before they arise and maintains total discretion.

This is a hybrid role based in our San Francisco/Bay Area headquarters.

Key Responsibilities

• 1:1 Strategic Support: Act as the primary point of contact for the Executive; coordinate all internal and external communications, ensuring the Executive is prepared for every meeting and engagement.

• Complex Calendar Management: Own a high-volume, ever-changing calendar. Prioritize requests with an understanding of business goals and long-term strategy.

• Travel & Logistics: Orchestrate seamless domestic and international travel itineraries, including flights, lodging, ground transportation, and detailed agendas.

• Executive Liaison: Build strong relationships with other C-Suite offices and Board members to streamline operations and ensure cross-functional alignment.

• Project Management: Lead or assist in special projects to assist with high-level organizational initiatives; manage Legal mail and company officer requests.

• Event Planning: Conceptualize and execute high-impact leadership offsites, and team-building events.

• Confidentiality: Handle highly sensitive information (e.g., financials, HR matters, and strategy) with the utmost integrity and professionalism.

Requirements

• Experience: 5+ years of administrative experience, with at least 2+ years supporting a C-Level Executive in a high-growth tech or SaaS environment, or a B.S. or B.A. from an accredited university.

• Location: Must be based in the Bay Area and available for a hybrid schedule (in-office presence required).

• Judgment: Exceptional "air traffic control" skills—the ability to multitask and pivot instantly when priorities shift.

• Communication: Elite written and verbal communication skills; ability to draft correspondence on behalf of the Executive.

• Tech Savvy: Expert-level proficiency in Google Workspace (Calendar, Docs, Sheets) and Slack.

• Mindset: A "no task too big or small" attitude with the poise to interact with high-profile stakeholders and investors.

Why Join Zendesk?

At Zendesk, we believe in a digital-first approach while maintaining a strong physical presence in the heart of the tech world. You will be at the center of the action, helping shape the future of customer experience alongside a world-class leadership team.

The US hourly base rate range for this position is $56.73-$85.58. This position may also be eligible for bonus, benefits, or related incentives. While this range reflects the minimum and maximum value for new hire rates for the position across all US locations, the offer for the successful candidate for this position will be based on job related capabilities, applicable experience, and other factors such as work location. Please note that the compensation details listed in US role postings reflect the base rate only (or OTE for commissions based roles), and do not include bonus, benefits, or related incentives.

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to [email protected] with your specific accommodation request.