Senior Experience Researcher

Velera is the nation’s premier payments credit union service organization (CUSO) and an integrated fintech solutions provider. The company serves more than 4,000 financial institutions throughout North America, operating with velocity to help our clients keep pace with the rapid momentum of change and fuel growth in the new era of financial services. Our purpose: We accelerate partners’ success through innovative financial technology solutions and inspired service.

The Opportunity:

As a Senior UX Researcher, you will lead complex research projects, mentor junior researchers, and drive strategic research initiatives that shape product direction. You will design and oversee user research studies, synthesize findings into compelling narratives, and collaborate with cross-functional teams to integrate user insights into product strategies. Your expertise will guide product decisions and help build a user-centric culture within the organization.

Day in the Life:

• Lead and manage complex user research projects from inception to delivery.
• Develop research strategies and methodologies to address strategic business objectives.
• Mentor and guide junior and mid-level researchers.
• Collaborate with product teams to integrate user insights into design and development processes.
• Present research findings to senior stakeholders and drive the user experience agenda.  

Qualifications:

• 5-8 years in UX Research or related field.
• Proven track record of leading large-scale research projects, influencing product strategy, and managing research teams.
• Bachelor’s degree or Master’s degree in UX Research, HCI, psychology, sociology, anthropology, or related field.
• Advanced UX research certifications or specialized training in research methodologies can be considered with demonstrated skillset and experience.
• Extensive experience in UX research with a deep understanding of both qualitative and quantitative methods.
• Expertise in designing and executing research studies that align with business goals.
• Strong leadership and mentoring skills.
• Exceptional analytical skills and the ability to derive actionable insights from data.
• Excellent interpersonal and communication skills for stakeholder engagement.
• Ability to think strategically and align research with broader business objectives.

About Velera

At Velera we are committed to fostering a workplace where every employee feels valued, respected, and connected. We understand, attract and engage a diverse workforce where every employee can live up to their full potential; ensuring that our employee base reflects the consumers we serve. The result of this effort is an inclusive environment where diverse talent thrives. We strive to foster a safe and inclusive work environment for people to bring their authentic selves in order to build a better community within our company and with our partners.   Learn more about our commitment to Diversity, Equity, and Inclusion HERE!

Pay Equity

Actual Pay will be adjusted based on experience and other job-related factors permitted by law.

Great Work/Life Benefits!

• Competitive wages

• Medical with telemedicine

• Dental and Vision

• Basic and Optional Life Insurance

• Paid Time Off (PTO)

• Maternity, Parental, Family Care

• Community Volunteer Time Off

• 12 Paid Holidays

• Company Paid Disability Insurance

• 401k (with employer match)

• Health Savings Accounts (HSA) with company provided contributions

• Flexible Spending Accounts (FSA)

• Supplemental Insurance

• Mental Health and Well-being: Employee Assistance Program (EAP)

• Tuition Reimbursement

• Wellness program

• Benefits are subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions

Velera is an Equal Opportunity Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state or local law.

Velera is an Equal Opportunity Employer that complies with the laws and regulations set forth in the following "EEO is the Law" Poster. Velera will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the legal duty to furnish information.

Velera is an E-Verify Employer. Review the E-Verify Poster here.  For information regarding your Right To Work, please click here.

This role is currently not eligible for sponsorship.

As an ongoing commitment to reasonably accommodate individuals with disabilities please contact a recruiter at [email protected] for assistance.