Senior Generative AI Engineer

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. 

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.  

We are seeking a Senior Generative AI Engineer to lead the development of advanced AI-powered products and enterprise solutions. This role requires deep expertise in Large Language Models, Generative AI architectures, prompt engineering, and production-grade AI deployments.

You will provide technical leadership, mentor engineering teams, and drive the design and implementation of innovative AI solutions that deliver significant business value.

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

Key Responsibilities:

AI Architecture & Solution Leadership

• Lead the design and implementation of enterprise-scale Generative AI solutions.
• Architect scalable and secure AI platforms and services.
• Design AI solutions aligned with business and technical objectives.
• Establish development standards and engineering best practices.
• Provide technical leadership across AI initiatives.

Generative AI Development

• Build and optimize advanced AI-powered applications.
• Develop solutions utilizing LLMs and foundation models.
• Design prompt engineering frameworks and optimization strategies.
• Improve model outputs, accuracy, and user experiences.
• Support deployment and lifecycle management of AI applications.

Stakeholder Collaboration & Strategy

• Partner with business and technology leaders to deliver impactful AI solutions.
• Translate business requirements into technical architectures.
• Support AI strategy development and roadmap planning.
• Provide technical guidance to product and executive stakeholders.
• Assist with AI opportunity assessment and prioritization.

Governance, Risk & Compliance

• Ensure AI solutions are secure, compliant, and responsibly deployed.
• Implement governance and monitoring controls.
• Support AI security and compliance initiatives.
• Assess risks associated with AI systems and deployments.
• Promote responsible AI development practices.

Mentorship & Innovation

• Support the growth of engineering teams and drive continuous innovation.
• Mentor junior engineers and AI practitioners.
• Evaluate emerging AI technologies and frameworks.
• Lead proof-of-concept and experimentation initiatives.
• Contribute to organizational AI capability development.

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

• Bachelor's Degree in Computer Science, Software Engineering, Data Science, Artificial Intelligence, or a related field.
• Minimum 5 years of software engineering experience.
• Minimum 3 years of hands-on experience developing Generative AI solutions.
• Extensive experience working with Large Language Models and foundation models.
• Advanced proficiency in Python and modern AI development frameworks.
• Experience designing, developing, and deploying enterprise-scale AI solutions.
• Strong understanding of prompt engineering, model evaluation, and optimization techniques.
• Experience integrating AI capabilities into complex business systems.
• Knowledge of cloud platforms, distributed systems, and scalable architectures.
• Experience mentoring engineers and leading technical initiatives.
• Strong stakeholder management and communication skills.
• Demonstrated ability to drive innovation and deliver business-focused AI solutions.

Nice to Have

• Experience with OpenAI, Anthropic, Gemini, Claude, or equivalent AI platforms.
• Experience with LangChain, LangGraph, or LlamaIndex.
• Knowledge of Retrieval-Augmented Generation architectures.
• Experience with MLOps and AI lifecycle management.
• Cloud certifications in AWS, Azure, or GCP.
• Experience leading AI transformation initiatives.
• Knowledge of AI governance, ethics, and compliance frameworks.
• Master's Degree in AI, Computer Science, or related discipline.

This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.

All MCI Locations

• Must be authorized to work in the country where the job is based.

Subject to the program and location of the position

• Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint.  Job offers are contingent on background/security investigation results.
• Must be willing to submit to drug screening.  Job offers are contingent on drug screening results. (Does not apply in Canada)

Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources.

At MCI and its subsidiaries, we embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community.  All aspects of employment at MCI are based solely on a person's merit and qualifications.  MCI maintains a work environment free from discrimination, one where employees are treated with dignity and respect. All employees share in the responsibility for fulfilling MCI's commitment to a diverse and equal opportunity work environment.

MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.  MCI will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements.

MCI will not tolerate discrimination or harassment based on any of these characteristics.  We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, it is the policy of MCI to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works.

MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services.

In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa’s Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI’s subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines.

Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce,  GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum.

The purpose of the above job description is to provide potential candidates with a general overview of the role. It's not an all-inclusive list of the duties, responsibilities, skills, and qualifications required for the job.  You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based upon your performance of the tasks listed in this job description.

The employer has the right to revise this job description at any time. This job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason.