Senior HR Specialist

Job Description:
Our Opportunity
Chewy is seeking a Senior HR Specialist to join our team in Plantation, FL. In this role, you will play a key part in supporting the full employee lifecycle and serve as a trusted resource for our Team Members. We are looking for an HR professional with strong subject matter expertise and a thoughtful, solution-driven approach to improving the employee experience, working in a dynamic and fast-paced environment!
What You'll Do

• Act as a main point of contact for Team Member inquiries, resolving questions via inbound/outbound calls, ServiceNow tickets, and other channels by applying HR knowledge and research
• Provide Tier 1 support across core HR service areas, including benefits, payroll, leaves of absence, and accommodations
• Ensure confidentiality and compliance with all applicable federal, state, and local laws, as well as internal policies and procedures
• Identify key moments in the Team Member experience and partner with leaders to deliver positive and memorable experiences
• Offer feedback and recommendations to improve HR services, programs, and procedures
• Build and maintain Standard Operating Procedures (SOPs), job aids, and other reference materials to support HR operations
• Maintain accurate and organized records, files, and documentation
• Support HR projects and take on additional responsibilities as assigned

What You'll Need

• Bachelor's degree in Human Resources or a related field (preferred), or equivalent experience
• 1+ years of HR experience (HR Generalist experience in a service delivery or operations environment highly preferred)
• SHRM-CP or PHR certification (preferred)
• Experience with HRIS systems such as Workday, ServiceNow, Kronos, or Greenhouse (preferred)
• Proficiency in Microsoft Office, particularly Word, PowerPoint, and Excel
• Strong analytical and problem-solving skills, with attention to detail
• Clear verbal and written expression along with attentive listening
• Highly organized, with the ability to manage time, prioritize tasks, and adapt in a fast-paced environment
• Self-starter capable of working independently and collaboratively in a team setting
• Customer service approach, with a focus on continuous improvement
• Flexibility to adjust your work schedule based on business needs
• Demonstrable ability to handle confidential and sensitive information with discretion

Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].
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