Manage logistics partnerships and optimize fulfillment solutions, ensuring compliance and performance benchmarks while enhancing customer experience through data-driven strategies.
Job Responsibilities
- Logistics Partner Management
Build, manage, and develop relationships with 3PLs that utilize SHEIN’s vendor services to support marketplace operations.
- Conduct regular performance reviews with logistics partners, evaluating service quality, cost-effectiveness, and on-time deliveries.
Provide guidance and education to logistics partners and 3PLs on U.S. transportation compliance standards and regulations.
- Fulfillment Solution Development
Partner with the seller business development team to identify and implement efficient logistics solutions tailored for marketplace operations.
- Optimize logistics and shipping models to minimize fulfillment costs for merchants while ensuring service quality and timeliness.
- Performance Optimization and Issue Management
Collaborate with the business development team to identify and resolve logistics performance challenges, such as delays and quality issues.
- Develop and execute improvement strategies to enhance fulfillment performance and improve the customer experience.
- Monitoring and Analytics
Work closely with the data team to develop logistics monitoring systems, dashboards, and performance scorecards for tracking partner and platform-level efficiency.
- Conduct regular business and performance reviews with logistics vendors, leveraging data insights to identify opportunities for improvement.
- Creating Merchant Fulfillment Standards
Work collaboratively with the Merchant Management and Governance teams to establish clear and standardized fulfillment and delivery criteria for all merchants and vendors.
- Mitigate risks related to pickup and transportation by establishing and enforcing operational protocols and clearly defined expectations for logistics vendors and merchants.
- System Optimization (TMS)
Partner with the Transport Management System (TMS) Product Manager team to continuously enhance and adapt TMS capabilities to meet the evolving logistics needs of the marketplace.
- Ensure the system effectively supports order allocation, seamless information flow, and transparency in logistics data across the platform.
Job Requirements
- A Bachelor’s degree or higher in Supply Chain Management, Logistics, Business Administration, or a related field. Advanced degrees are a plus.
- 8+ years of proven experience in logistics vendor management, logistics operations, or logistics procurement. Prior experience in developing and managing marketplace or e-commerce logistics solutions is highly preferred.
- Demonstrated expertise in analyzing logistics data and implementing data-driven strategies to optimize supply chain performance.
- Exceptional analytical and problem-solving skills with a strong ability to interpret complex data and turn insights into impactful, actionable outcomes.
- Outstanding stakeholder management skills, with a proven ability to collaborate effectively across cross-functional teams and build strong partnerships with vendors and internal teams.
- Familiarity and hands-on experience with Transport Management Systems (TMS) or other logistics data systems is highly desirable.
- Fluency in English is required; proficiency in Chinese is preferred and will be considered an advantage for the role. About UsSHEIN is a global online fashion and lifestyle retailer, offering SHEIN branded apparel and products from a global network of vendors, all at affordable prices. Headquartered in Singapore, SHEIN remains committed to making the beauty of fashion accessible to all, promoting its industry-leading, on-demand production methodology, for a smarter, future-ready industry.
- Logistics Partner Management
Build, manage, and develop relationships with 3PLs that utilize SHEIN’s vendor services to support marketplace operations.
- Conduct regular performance reviews with logistics partners, evaluating service quality, cost-effectiveness, and on-time deliveries.
Provide guidance and education to logistics partners and 3PLs on U.S. transportation compliance standards and regulations.
- Fulfillment Solution Development
Partner with the seller business development team to identify and implement efficient logistics solutions tailored for marketplace operations.
- Optimize logistics and shipping models to minimize fulfillment costs for merchants while ensuring service quality and timeliness.
- Performance Optimization and Issue Management
Collaborate with the business development team to identify and resolve logistics performance challenges, such as delays and quality issues.
- Develop and execute improvement strategies to enhance fulfillment performance and improve the customer experience.
- Monitoring and Analytics
Work closely with the data team to develop logistics monitoring systems, dashboards, and performance scorecards for tracking partner and platform-level efficiency.
- Conduct regular business and performance reviews with logistics vendors, leveraging data insights to identify opportunities for improvement.
- Creating Merchant Fulfillment Standards
Work collaboratively with the Merchant Management and Governance teams to establish clear and standardized fulfillment and delivery criteria for all merchants and vendors.
- Mitigate risks related to pickup and transportation by establishing and enforcing operational protocols and clearly defined expectations for logistics vendors and merchants.
- System Optimization (TMS)
Partner with the Transport Management System (TMS) Product Manager team to continuously enhance and adapt TMS capabilities to meet the evolving logistics needs of the marketplace.
- Ensure the system effectively supports order allocation, seamless information flow, and transparency in logistics data across the platform.
Job Requirements
- A Bachelor’s degree or higher in Supply Chain Management, Logistics, Business Administration, or a related field. Advanced degrees are a plus.
- 8+ years of proven experience in logistics vendor management, logistics operations, or logistics procurement. Prior experience in developing and managing marketplace or e-commerce logistics solutions is highly preferred.
- Demonstrated expertise in analyzing logistics data and implementing data-driven strategies to optimize supply chain performance.
- Exceptional analytical and problem-solving skills with a strong ability to interpret complex data and turn insights into impactful, actionable outcomes.
- Outstanding stakeholder management skills, with a proven ability to collaborate effectively across cross-functional teams and build strong partnerships with vendors and internal teams.
- Familiarity and hands-on experience with Transport Management Systems (TMS) or other logistics data systems is highly desirable.
- Fluency in English is required; proficiency in Chinese is preferred and will be considered an advantage for the role. About UsSHEIN is a global online fashion and lifestyle retailer, offering SHEIN branded apparel and products from a global network of vendors, all at affordable prices. Headquartered in Singapore, SHEIN remains committed to making the beauty of fashion accessible to all, promoting its industry-leading, on-demand production methodology, for a smarter, future-ready industry.
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What you need to know about the San Francisco Tech Scene
San Francisco and the surrounding Bay Area attracts more startup funding than any other region in the world. Home to Stanford University and UC Berkeley, leading VC firms and several of the world’s most valuable companies, the Bay Area is the place to go for anyone looking to make it big in the tech industry. That said, San Francisco has a lot to offer beyond technology thanks to a thriving art and music scene, excellent food and a short drive to several of the country’s most beautiful recreational areas.
Key Facts About San Francisco Tech
- Number of Tech Workers: 365,500; 13.9% of overall workforce (2024 CompTIA survey)
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- Notable Investors: Sequoia Capital, Andreessen Horowitz, Bessemer Venture Partners, Greylock Partners, Khosla Ventures, Kleiner Perkins
- Research Centers and Universities: Stanford University; University of California, Berkeley; University of San Francisco; Santa Clara University; Ames Research Center; Center for AI Safety; California Institute for Regenerative Medicine
