Leads Account Managers to improve customer retention, renewals, expansion, and long-term value. Owns segment-level renewal health, risk mitigation, customer metrics, resource prioritization, reporting, and operating cadence. Coaches managers and senior individual contributors, develops succession plans, drives adoption of best practices, and partners cross-functionally with Sales, Professional Services, Support, Product, and leadership. May travel for customer events.
This is a flexible position and has the option of working in our Toronto office full time, hybrid throughout the week or working entirely remotely within Canada.
The Senior Manager, Account Management is responsible for leading a team of Account Managers to drive customer retention, expansion, and long-term value realization. This role ensures customers achieve outcomes aligned to their business goals while maximizing renewal rates and growth opportunities.
The Senior Manager, Account Management is responsible for leading a team of Account Managers to drive customer retention, expansion, and long-term value realization. This role ensures customers achieve outcomes aligned to their business goals while maximizing renewal rates and growth opportunities.
In addition to managing team performance, this role takes bigger ownership in segment-level outcomes (GRR, renewal risk, expansion) and operates as a strategic partner to Sales and CAM leadership.
How You'll Make an Impact
- Provide ongoing performance feedback, coaching, and career development support.
- Foster a high-performance, customer-centric culture aligned to company values.
- Develop and coach future leaders, including Managers and senior ICs, with clear succession planning.
- Align to and actively contribute to strategic workstreams that advance the overall Account Management function, beyond the needs of your individual segment or expansion targets.
- Own segment-level renewal health and risk mitigation strategy, not just individual account execution.
- Drive prioritization of resources (CAM, EMS, PS, Exec Outreach) across accounts to maximize impact.
- Partner closely with Professional Services, EMS, Support, Product, and CAM team to support customer satisfaction.
- Represent Account Management as needed in leadership planning, and cross-functional forums.
- Operate and make decisions with a company-first mindset, balancing segment priorities with broader business objectives.
- Monitor key performance metrics including expansion targets, renewal risk, customer health, and engagement.
- Drive adoption of tools, processes, and best practices across the team.
- Own operating cadence, reporting, and executive-ready updates for your segment.
- Travel may be required for customer events
We'd Love to See
- Experience leading a team of 5+ Account Managers or Sales Reps in a Manager capacity for more than 2 years
- Excellent communication, coaching, and stakeholder management skills.
- Ability to operate in a fast-paced, cross-functional environment.
- Demonstrated ability to influence beyond direct reports and lead through ambiguity
- Interest in AI and willingness to explore AI driven solutions to enhance performance and drive efficiencies
Base salary range 144,585 - 195,615 CAD
*Our salaries are tailored to roles, levels and locations. Your individual pay within this range is influenced by factors like work location, skills, experience and education. As you progress in your role, your compensation may adapt, offering flexibility for growth beyond initial levels. For specifics, your recruiter will provide details and address any questions during the hiring process.
*Our salaries are tailored to roles, levels and locations. Your individual pay within this range is influenced by factors like work location, skills, experience and education. As you progress in your role, your compensation may adapt, offering flexibility for growth beyond initial levels. For specifics, your recruiter will provide details and address any questions during the hiring process.
About
At Vena, we’re reimagining how businesses plan and grow: powered by data, collaboration, and innovation 🌱 Headquartered in Toronto with a global reach, we help finance teams work smarter using the tools they already love (yes, we’re talking about Excel!). Trusted by over 1,800 organizations and 150,000+ users every day, Vena Solutions brings clarity to complexity. We're a people led company that leads with our CORE values (Customer Trust, One Team, Respect & Authenticity and Execution Excellence) and are driven by our mission We’re growing fast, thinking big, and having fun along the way. The future of finance is being built here, and we’d love for you to be part of it 🚀Why Choose Us:💰 CompensationWe offer competitive and comprehensive total rewards packages that we review yearly to stay ahead of the market! Transparency is key, we keep you in the loop on how we design our comp programs. Build your future with our Employee Stock Option Program, Retirement Savings, Support & 401k Matching Programs.🎓 Personal Growth & LearningLevel up your skills with Vena! We support your journey with education subsidies, professional development programs, and learning opportunities to help you grow your career and reach your goals. Your future is bright and we’re here to invest in it!🧘♀️ Health & WellnessYour well-being = our priority! Great health & dental plans, wellness sessions (virtual & in-person), Employee Assistance Program (EAP), and a free Headspace subscription to support your mental health.🌍 Global ReachVena is everywhere you are! With offices in Toronto, London, and Indore, as well as team members across the United States, EMEA and beyond, we're a truly global company. Collaborate with colleagues around the world and bring diverse ideas to life: no passport required!🌴 Time OffRecharge with generous leave options - perfect for vacation, wellness, personal time, parental support, volunteering, and more.🏡 FlexibilityWe embrace a flexible culture that supports different ways of working, depending on the role and location. While some of our teams enjoy hybrid arrangements, others thrive in-office or remotely. With modern workspaces in Toronto, Indore, and London, we offer inspiring environments when you need them - and the freedom to work in ways that work best for you and your team.✨ AI-Powered InnovationAt Vena, we don’t just keep up, we're leading the way! 🚀We empower team members at every level to actively explore AI best practices, identify meaningful opportunities to apply AI in their work, and champion innovative solutions that drive impact.By fostering a culture of curiosity, innovation, and responsible use, we’re building a future where AI enhances how we work, think, and lead. From automating workflows to enhancing insights, AI is woven into everything we do.While every hiring decision is made by people, we may use AI to support application review.👉 Check us out:▶️YouTube💼 LinkedIn🔗GlassDoor* Vacancy Disclosure: Unless otherwise stated, all job postings on our careers site are for existing vacancies. Where explicitly stated, certain postings may be for anticipated vacancies that we expect to open in the near future.
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