Senior Manager, Global Digital Communications

“I can succeed as a Senior Manager, Global Digital Communications at Capital Group.” 

As a Senior Manager, Global Communications - Digital, you will lead a team of three and play a pivotal role in shaping and managing Capital Group’s internal digital channels. This position is responsible for developing and overseeing strategic communication plans that utilize our intranet, email distribution systems, digital screens in meeting areas, and any new, innovative mobile technologies. You will be in charge of putting Capital Group’s internal comms on the forefront of the AI transformation, while collaborating closely with IT, HR, Legal, and business leaders to create engaging, intuitive digital experiences for more than 9,000 associates worldwide.

Global Communications is a powerful enabler of Capital Group’s Long Term Strategic Plan (LTSP), both inside and outside the organization. As a member of the Global Communications Team, you will play an integral role in building strategies and initiatives that shape how Capital Group is perceived by associates as we look to execute the LTSP’s priories in a moment of great change for our organization.

We are searching for an experienced leader who brings a strategic vision and deep expertise in digital internal communications. You are ideal for this role if you thrive on creating engaging, intuitive employee experiences, leveraging digital and AI-driven solutions, and collaborating across IT, HR, Legal, and business teams to deliver impactful, future-ready communications. You should also have an innovative mindset, looking to improve user-experience while refining the processes that make it happen.

This role may be based from our downtown Los Angeles, CA, Irvine, CA, or New York, NY offices, and requires an in-office presence four days out of the week.   

More specifically, you will be accountable for:  

Strategic planning

• Leading strategic communication initiatives that put Capital Group at the forefront of digital innovation and AI transformation; Shaping and managing Capital Group’s internal digital channels and communications frameworks, ensuring they deliver timely, relevant, and impactful content.

• Supporting Capital’s business priorities through communications planning with measurable outcomes, while influencing key stakeholders to embrace new and fresh ideas.

• Coordinating across GC functions/teams: Lead the development and execution of comprehensive communication plans spanning multiple teams and functions, driving connectivity and collaboration to ensure alignment with the LTSP and CG business priorities, as well as GC ways of working. 

Stakeholder influence and partnership 

• Collaborating cross-functionally with stakeholders and partners across IT, HR, Legal, and the business leadership to design and implement solutions that enhance associate engagement and information flow. Anticipate stakeholder needs proactively to build trust through reliability and foresight. 

• Identifying and addressing stakeholder issues promptly and effectively, using strategic thinking and prior experience to propose practical solutions and following through to ensure resolution—reinforcing accountability and responsiveness.  

Leadership 

• Mentoring and inspiring your team, fostering a culture of innovation and professional growth within the Global Communications organization. Setting the tone as a culture carrier who leads by example helping to shape a collaborative working environment. 

• Modeling confident, clear decision-making, acting as a trusted partner and strategic advisor in support of stakeholders and business priorities, while setting the direction for communications initiatives in line with broader business priorities and empower team members to deliver.

• Leading multiple projects and workstreams providing clear direction and demonstrating empathy.  

Project and production management 

• Leading projects with a focus on stakeholder alignment and measurable outcomes —defining scope, setting direction, and ensuring timely, high-quality delivery. Making strategic recommendations for resourcing and budgeting to enable success.

• Demonstrating accountability by managing risks, driving executional excellence, and translating strategy into impactful communications. 

“I am the person Capital Group is looking for.”  

• You have a combination of 10+ years of experience across internal communications, digital channel strategy, and/or content operations within a large, matrixed organization. 

• You are someone who thrives on improving the way information flows within an organization and is passionate about creating impactful, engaging digital employee experiences.  

• You have an in-depth knowledge of current and emerging communications trends, channels and best practices, particularly in the digital space, and the ability to coordinate with your peers to activate these practices across a complex organization.  

• You bring experience with UX/UI principles, change management and agile workflows.  

• You are comfortable operating in a role that requires an ability to communicate effectively with technical teams, including engineers and developers, to translate business needs into clear, actionable digital communications solutions.

• You believe continuous innovation is critical in an ever-changing communications landscape. As such, you constantly stay abreast of industry trends, bringing creative and engaging solutions to the organization.  

• You inspire and mentor those in communications roles to continually enhance their skills and knowledge and bring fresh ideas to bear on how we engage with our audiences and improve our communication processes.  

• You are comfortable working in either our Los Angeles, CA, Irvine, CA, or New York, NY office four days per week (remote and/or other hybrid arrangements will not be considered with this role). 

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In addition to a highly competitive base salary, per plan guidelines, restrictions and vesting requirements, you also will be eligible for an individual annual performance bonus, plus Capital’s annual profitability bonus plus a retirement plan where Capital contributes 15% of your eligible earnings.

You can learn more about our compensation and benefits here.

* Temporary positions in Canada and the United States are excluded from the above mentioned compensation and benefit plans.

We are an equal opportunity employer, which means we comply with all federal, state and local laws that prohibit discrimination when making all decisions about employment. As equal opportunity employers, our policies prohibit unlawful discrimination on the basis of race, religion, color, national origin, ancestry, sex (including gender and gender identity), pregnancy, childbirth and related medical conditions, age, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, citizenship status, AIDS/HIV status, political activities or affiliations, military or veteran status, status as a victim of domestic violence, assault or stalking or any other characteristic protected by federal, state or local law.