Senior Manager, Global MSP Account Management

Here at ThreatDown (powered by Malwarebytes), we believe that when you’re free from threats, you’re free to thrive. It all started in 2008 with one person who needed help with a malware infection, and a community coming together to find solutions. In that moment in time a product was born for all people, with a mission to rid the world of malware. Our product has since grown and evolved, from removing malware, to protecting devices, to ever-changing prevention.

About ThreatDown

ThreatDown, the corporate business unit of Malwarebytes, is redefining cybersecurity for growing businesses with solutions that stop ransomware, malware, phishing, and AI-powered attacks. Our platform is trusted, intuitive, and built for lean IT teams that need speed without complexity. At ThreatDown, you’ll join a team driven by innovation, resilience, and a passion for empowering businesses to thrive securely. If you're ready to make a real impact in cybersecurity, we’d love to meet you.

ThreatDown is looking for..

A high-energy, strategic, and articulate leader who is passionate about the MSP ecosystem and driven by the mission of partner success! In this role, you will be responsible for the global health, retention, and growth of ThreatDown’s MSP partners. Reporting into the Global Vice President of MSP Sales, you will lead a global team of Client Account Managers (CAMs) focused on protecting and growing Monthly Recurring Revenue (MRR). The ideal candidate will have extensive experience in the MSP business model, a proven track record of managing global teams, and the ability to turn high-level strategy into actionable talk tracks.

Compensation Range: $180-200K OTE ($108 - 120K base + commission = 60/40 Split)

What You Will Do:

• Global MRR Leadership: Own the global book of business for MSP accounts, taking full accountability for net retention and expansion targets.
• Strategic Storytelling: Work closely with the VP of MSP Sales to develop the global "MSP Story" and create high-impact talk tracks that enable your team to consultatively grow partner accounts.
• Global Team Management: Lead, mentor, and scale a high-performing team of CAMs across multiple regions (AMER, EMEA, APAC), ensuring a unified approach to partner advocacy.
• The Expansion Engine: Drive global playbooks for upselling and cross-selling, focusing on moving partners from core products to advanced MDR and security suites.
• Trusted Advisor Alignment: Establish strategic relationships with key partner stakeholders to drive continued value and ensure our solutions meet their compliance and cyber insurance needs.
• Forecasting & Strategy: Provide accurate global MRR forecasts and collaborate on the long-term roadmap for the MSP business unit.
• Partner Advocacy: Work cross-departmentally with Product, Marketing, and Support to ensure the "Voice of the MSP" is heard and reflected in our global offerings.

Skills You'll Need to Have:

• MSP Subject Matter Expertise: 10+ years of experience in IT and Cybersecurity with a deep understanding of the MSP business model and unit economics.
• Proven Leadership: Extensive experience managing global sales or account management teams in a SaaS environment (Cybersecurity preferred).
• Narrative Development: Ability to take complex strategic visions and simplify them into compelling narratives and effective call plans for a global team.
• Data-Driven Execution: Strong proficiency in forecasting, CRM hygiene, and managing by KPIs like Net Retention Revenue (NRR) and Churn.
• Excellent Communication: Superior presentation, negotiation, and listening skills, with the ability to influence at both the "owner" and "engineer" levels.
• Entrepreneurial Mindset: A self-driving leader who can manage multiple high-stakes projects simultaneously while paying strict attention to detail and global market nuances.

Perks & Benefit:

• Comprehensive medical, dental, and vision insurance coverage 

• Employee Referral Bonus Program   

• Wellness programs    

• 401k and employer matching for (US Employees) 

• Comprehensive Time Off policy 

• An opportunity to do something great for yourself and the world! 

(Benefits and Perks subject to change by country/region) 

Legal Language: 

(US Employees Only)

Applicants have rights under the Federal Employment Laws: 

• Employee Polygraph Protection Act   

• Know Your Rights: Discrimination is Illegal   

• Family and Medical Leave Act (FMLA) 

This is to affirm our policy of providing equal employment opportunities to all employees and applicants for employment in accordance with all applicable laws and regulations. 

Our company will not discriminate against or harass any employee or applicant for employment because of race, color, creed, religion, national origin, sex, sexual orientation, gender identity, disability, age, marital status, familial status, membership or activity in a local human rights commission, or status regarding public assistance. We will ensure that all our employment practices are free of discrimination. Such employment practices include, but are not limited to, the following: hiring, upgrading, demotion, transfer, recruitment or recruitment advertising, selection, layoff, disciplinary action, termination, rates of pay or other forms of compensation, and selection for training, including apprenticeship. We will provide reasonable accommodation to applicants and employees with disabilities whenever possible.