Senior Manager, Inbound Ops & Workforce Analytics

About The RoleWe are seeking a data-driven, strategic, and operationally-minded Senior Manager to drive Inbound Operations efficiency through process and labor optimization. This role will be responsible for delivering workforce efficiency and operational excellence across multiple sub-functions including Receiving, Authentication, Photography, Retouching, Customer Returns, and Quality
As a key cross-functional partner to Operations leaders, Finance, People, Product, and Business Intelligence teams, you will help shape operations & workforce strategy while enabling real-time, data-informed decision making at both the strategic and executional levels.

What you get to do every day

•  Workforce Strategy & Planning
• Design and implement short- and long-range workforce strategy to drive unit processing cost and SLA (time) efficiency 
• Develop forecasting models based on throughput expectations, seasonal supply fluctuations, and SLA goals.
• Develop function-based labor models that align headcount to business initiatives across all Inbound Operations.
• Own weekly and monthly operational labor reviews with senior stakeholders, highlighting trends, gaps, and opportunities to optimize labor planning and execution.
• Champion standard work and SOP alignment across sites to improve scalability and performance consistency.
• Analytics & Reporting
• Build and maintain dashboards, performance metrics, and analytics to support real-time labor utilization, UPH, SLA attainment, cost-per-unit tracking, and other KPIs.
• Conduct variance analysis between forecasted vs actuals and identify drivers impacting operational productivity or cost inefficiencies.
• Partner with Business Intelligence and Systems teams to automate and enhance data pipelines, reporting tools, and labor planning systems.
• Financial Forecasting & Cost Modeling
• Collaborate with Finance on headcount planning, productivity modeling, and budget development to support labor-related forecasts.
• Develop driver-based forecasting tools that tie labor inputs to variable and fixed cost assumptions, supporting unit economic efficiency targets. 

Cross-Functional Collaboration

• Act as a strategic advisor to on-the-ground Operations leaders, providing insights and labor models to support daily, weekly, and seasonal staffing needs.
• Partner with HR and Talent Acquisition to identify workforce gaps, improve staffing strategies (including full-time, part-time, and contingent labor), and support hiring plans.
• Collaborate with IT, Product, and Engineering teams to align technology investments with workforce optimization goals.

Team Leadership & Cross-Functional Partnership

• Directly manage and mentor an Operations Analyst, providing guidance on workload prioritization, analytical rigor, and career development.
• Oversee the quality and timeliness of analytical deliverables, ensuring alignment with operational goals and leadership expectations.
• Collaborate with peer managers across Inbound Operations, Strategy and Planning to define project ownership, establish shared operating rhythms, and provide structure to cross-functional initiatives

Compensation, Benefits, + PerksWhat You Bring To The RoleMinimum Requirements:

• 4+ years of experience in management consulting or strategic planning
• A minimum of 2 years managing others within a strategic planning or analytics domain
• Proven track record in developing and executing headcount models and workforce strategies that drive measurable improvements in cost, SLA, and productivity.
• Advanced analytical skills with experience using SQL, Excel, Looker, Tableau, or similar BI tools to model data and generate insights.
• Strong business acumen with the ability to influence senior leadership through data storytelling and evidence-based recommendations.
• Bachelor's degree in transferable field

Preferred:

•  Experience with labor analytics, or operations strategy, ideally within ecommerce, logistics, or supply chain environments.
• Master’s degree in a quantitative or business discipline (e.g., MS in Analytics, MBA, or similar)
• Experience working with workforce or labor management systems (e.g., Workday, Kronos, Reflexis, BlueYonder).
• Experience working in high-volume, fast-paced environments with seasonal or demand-driven operational surges. 

The expected salary range for this role is $120,000.00-$145,000.00. To determine starting pay we carefully consider a variety of factors, including primary work location and an evaluation of a candidate’s skills, experience, market demands, and internal parity. Additionally, salary is just one component of TRR’s total rewards package. Depending on role, employees may also be eligible for a bonus program, incentive pay and benefits.

The RealReal is the world’s largest online marketplace for authenticated, resale luxury goods, with 37 million members. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. We have hundreds of in-house gemologists, horologists, and brand authenticators who inspect thousands of items each day. As a sustainable company, we give new life to pieces by thousands of brands across numerous categories—including women's and men's fashion, fine jewelry and watches, art, and home—in support of the circular economy. We make selling effortless with free virtual appointments, in-home pickup, drop-off, and direct shipping. We handle all of the work for consignors, including authenticating, using AI and machine learning to determine optimal pricing, photographing and listing their items, as well as shipping and customer service.