Senior Manager, Product Lifecycle Management

CareDx, Inc. is a leading precision medicine solutions company focused on the discovery, development, and commercialization of clinically differentiated, high-value healthcare solutions for transplant patients and caregivers. CareDx offers products, testing services, and digital healthcare solutions along the pre- and post-transplant patient journey, and is the leading provider of genomics-based information for transplant patients.

We are seeking a Senior Manager of Product Lifecycle Management to help enhance and optimize our order-to-report processes for laboratory testing services, driving customer satisfaction and operational efficiency.

Reporting to the Senior Director of Product Lifecycle Management and Digital Products, you will be responsible for driving improvements across the end-to-end order-to-report lifecycle, including test ordering, specimen collection, laboratory processing, customer notifications, and reporting. Your work will directly support our mission to improve transplant patient outcomes through better customer and operational experiences.

Key Responsibilities

Product & Process Execution

• Drive the execution of product and process improvements across the order-to-report lifecycle, ensuring alignment with defined business objectives and customer needs.
• Partner with senior product leadership to support roadmap development and prioritization related to order-to-report capabilities.

Process Improvement & Optimization

• Assess, document, and improve order-to-report workflows and UX/UI, including ordering portals and EMR integrations, to improve efficiency, accuracy, and customer experience.
• Translate business and user needs into clear software requirements specifications and user stories.
• Identify opportunities for incremental innovation and operational improvements using best practices and data-driven insights.

User & Customer Engagement

• Engage directly with healthcare practitioners and internal stakeholders to gather feedback and understand user pain points.
• Represent the voice of the customer in product discussions, ensuring solutions address real-world clinical and operational needs.

Cross-Functional Collaboration

• Work closely with product lifecycle management, engineering, IT, customer service, lab operations, and commercial teams to deliver enhancements effectively.
• Coordinate dependencies, timelines, and deliverables across teams to ensure successful implementation.

Metrics & Continuous Improvement

• Define and track key performance indicators (KPIs) related to order-to-report processes, including customer satisfaction, turnaround time, and operational efficiency.
• Use data and insights to recommend improvements and support continuous optimization efforts.

Must Haves

• Bachelor’s or Master’s degree in a relevant field.
• 5+ years of experience in customer experience, operations, or process improvement related to order-to-cash/order-to-report processes in a clinical diagnostic laboratory or healthcare setting.
• 5+ years of experience in product management for software or digital products.
• Hands-on experience with laboratory workflows and testing services.
• Strong analytical skills with experience in process improvement and requirements definition.
• Familiarity with UX research, data analytics, and performance measurement.
• Proven ability to influence cross-functional partners and drive outcomes without direct authority.
• Excellent verbal and written communication skills, with a strong customer-focused mindset.
• Experience with tools such as Confluence, Jira, ProductBoard, Figma/Miro, Lucidchart, or similar.

Additional Details: 

Every individual at CareDx has a direct impact on our collective mission to improve the lives of organ transplant patients worldwide. We believe in taking great care of our people, so they take even greater care of our patients. 

Our competitive Total Rewards package for US Employees includes:

• Competitive base salary and incentive compensation
• Health and welfare benefits, including a gym reimbursement program
• 401(k) savings plan match
• Employee Stock Purchase Plan
• Pre-tax commuter benefits
• And more!
• Please refer to our page to view detailed benefits at https://caredx.com/company/careers

In addition, we have a Living Donor Employee Recovery Policy that allows up to 30 days of paid leave annually to a full-time employee who makes the selfless act of donating an organ or bone marrow.

With products that are making a difference in the lives of transplant patients today and a promising pipeline for the future, it’s an exciting time to be part of the CareDx team. Join us in partnering with transplant patients to transform our future together.

CareDx, Inc. is an Equal Opportunity Employer and participates in the E-Verify program.

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