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At Talkdesk, we are courageous innovators focused on redefining the customer experience, making the impossible possible for companies globally. We champion an inclusive and diverse culture representative of the communities in which we live and serve. And, we give back to our community by volunteering our time, supporting non-profits, and minimizing our global footprint. Each day, thousands of employees, customers, and partners all over the world trust Talkdesk to deliver a better way to great experiences.
We are recognized as a cloud contact center leader by many of the most influential research organizations, including Gartner and Forrester. With $498 million in total funding, a valuation of more than $10 Billion, and a ranking of #16 on the Forbes Cloud 100 list, now is the time to be part of the Talkdesk legacy to help accelerate our success in a new decade of transformational growth.
At Talkdesk, we embrace FAST, our fundamental operating principles that define who we are as an organization. These principles drive us to make the impossible possible. FAST: Focus + Accountability + Speed = Talkdesker.
- Focus: Focus time, energy and attention on what is most impactful for the business and thoughtful about how and when to partner with others.
- Accountability: Hold self and others accountable to meet commitments and drive results. Accept responsibility for successes and failures.
- Speed: Execute with agility and urgency. Act promptly, decisively, and without delay. Make good and timely decisions that keep the organization moving forward.
- Talkdesker: YOU!
As a Senior Manager of Salesforce CPQ, you will possess a broad range of skills and experience across product to cash capabilities within Salesforce and CPQ applications. You will be responsible for Talkdesk’s CPQ implementation, analyzing Business needs, implementing CPQ software solutions, mentoring CPQ developers and support for effective utilization of Salesforce CPQ applications.
You will leverage your influence, expertise, and network to deliver quality results. You will architect and provide solutions to solve complex problems You are expected to solve through complexity, ask thoughtful questions, and clearly communicate how things fit together.
Duties and Responsibilities:
- Work closely with stakeholders across departments (Sales, Marketing, Operations, etc.) to analyze business requirements and provide solutions to complex problems.
- Demonstrating an ability to work with business stakeholders in understanding their business needs, conduct product demos and incorporate business feedback to meet customer’s service business objectives;
- Managing and having hands on experience working with salesforce platform on configuration, customization (Lightning Components, Apex, Visualforce, SOQL, etc), integration, security, administration and other core features;
- Producing and delivering technical solution architecture work and integrated solution involving different Salesforce clouds (including built not limited to Sales, Service, Revenue, Platform)
- Demonstrating an ability to work with the Business Architect and/or Business; Analyst to translate the customer requirements into a working solution;
- Working knowledge and ability to configure packaged solutions (including but not limited to CPQ, CLM) on Salesforce platform;
- Demonstrating hands on experience in building integrations with third party systems employing a variety of integration patterns (ESB, Pub/Sub, Point to Point, Batch, Singleton, etc) and Salesforce capabilities (Soap, Rest, Platform Events, Streaming APIs, etc);
- Communicating with the development team to design and implement solutions with a focus on adhering to industry leading practices and code quality techniques
- Producing deliverables within a diverse, fast paced environment;
- Collaborating effectively across teams and juggle multiple projects and initiatives simultaneously
Continuous Improvement:
- Proactively identify areas for Salesforce improvement and provide recommendations to optimize system usage and reduce technical debt.
- Stay up-to-date with Salesforce releases, features, and best practices to continuously improve business processes.
Preferred Experience:
- A bachelor’s degree (preferably with an emphasis in Business Administration , Engineering or Information Systems), or equivalent experience
- Minimum 10 years of experience working in Enterprise Applications team managing - Salesforce CRM systems , CPQ systems
- Experience in working in an agile environment with a growth mindset.
- One or more of the following Salesforce.com certifications: Salesforce Application Architect, Certified Administrator, Certified Developer, or Certified Sales/Service/CPQ Consultant
Work Environment and Physical Requirements:
Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.)
The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.Talkdesk San Francisco, California, USA Office
535 Mission Street, San Francisco, CA, United States
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