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As Marqeta's Senior Manager, Software Engineering within our Risk, Fraud and Disputes pod, you will lead the design, development, and execution of issuer-side disputes across card networks and multiple payment rails. You will be responsible for building and operating systems that manage cardholder disputes, chargeback lifecycles, network rules, evidence workflows, and regulatory timelines.
This is a hands-on leadership role for someone with deep experience in disputes and chargebacks who is AI-first, takes full ownership of outcomes, and is comfortable engaging directly with enterprise customers and networks to resolve complex dispute scenarios.
We work Flexible First. This role can be performed remotely anywhere within the United States or from our Oakland office. We'd love for you to join us to shape the future of payments dispute resolution.
The Impact You'll Have
- Own the end-to-end issuer dispute lifecycle, ensuring timely, accurate, and compliant resolution of cardholder disputes.
- Drive AI-first automation, reducing manual handling and increasing efficiency across dispute classification, evidence management, and prioritization.
- Lead and mentor a high-performing team, improving engineering velocity and system reliability through intelligent workflows and automation.
- Act as the technical and business-facing leader in customer and network escalations, translating real-world issues into system improvements.
- Partner cross-functionally with Risk, Compliance, Product, Operations, and Legal to shape platform roadmap and dispute strategies.
Who You Are
- Experienced engineering leader (8–12+ years in engineering, 4+ years managing senior engineers or managers).
- Hands-on AI-first mindset: you embrace AI/ML to improve team velocity, drive automation, and reduce manual work.
- Strong ownership mentality — you thrive in ambiguity and take full responsibility for outcomes.
- Deep understanding of issuer-side card and money movement disputes, including network flows (Visa, Mastercard, Discover, AmEx) and timelines.
- Comfortable customer- and network-facing, translating technical details into actionable insights.
- Excellent communicator who can lead cross-functional initiatives and influence stakeholders.
Nice to haves
- Experience integrating with network APIs e.g. ISO 8583 .
- Background in fintech issuing platforms, core banking, or payments operations.
- Prior ownership of dispute automation initiatives that materially reduced manual effort or losses.
- Familiarity with Regulatory obligations (e.g., Reg E, PSD2 chargeback rules) in card issuing.
What Success looks like
- Issuer dispute resolution timelines consistently meet or exceed network SLAs.
- Manual dispute handling is materially reduced via AI-driven workflows.
- Loss rates decline through better classification, evidence, and prioritization.
- Engineering team velocity improves through automation and AI-assisted workflows.
- Customers and issuing partners view the team as trusted experts.
- Clear ownership, accountability, and operational excellence across dispute systems.
Your Manager
- Ashok Agrawal, Senior Director, Software Engineering
Recruiter For This Role
- Prashant
Our (typical) process:
- Application submission
- Recruiter video call
- Hiring Manager Interview
- Virtual “Onsite” consisting of three-four 45-60 minute rounds (1 Pair Programming Interview included)
- Offer!
Compensation and Benefits
Marqeta is a Flex First company which allows you to choose your best working environment, whether that be from home or at a company office. To support Flex First, we calibrate pay to a competitive value according to working location. Compensation is aligned according to three tiers within the United States:
- National: A baseline tier that applies to most of the geographic territory of the United States.
- Premium: Slightly elevated from the National tier, and oriented toward a narrower set of higher cost-of-living areas, such as Los Angeles CA and Seattle WA
- Premium Plus: A tier for the most expensive working areas, like the San Francisco Bay area and New York City.
Visit this page or consult with a Recruiter to determine which tier would be applicable to you.
When determining salaries, we consider several factors including, but not limited to, skills, prior experience, and work location. The new-hire base salary range for this position is:
- National: $200,500- $250,600
- Premium: $210,200 $262,800
- Premium Plus: $220,000 - $275,000
We also believe in recognizing the contributions of our people. That's why we award annual bonuses to eligible employees, rewarding both individual performance and the success of the entire company.
Along with monetary compensation, Marqeta offers
- Multiple health insurance options
- Flexible time off – take what you need
- Retirement savings program with company contribution and after tax contributions
- Equity in a publicly-traded company and an Employee Stock Purchase Program
- Family-forming benefits, fertility support, and up to 20 weeks of Parental Leave
- Free therapy sessions, financial and professional coaching, and legal advice
- Monthly stipend to support our remote work model
- Annual “development dollars” to support our people growth and development
- Through Flex First, the freedom to live and work wherever you and your family thrive
Marqeta is on a mission to change the way money moves. We’re one of the earliest enablers of embedded finance, a market opportunity sized up in the trillions. Our card issuing platform provides unprecedented flexibility and control for companies to issue cards, authorize transactions, and manage payment operations in real time. Marqeta is powering the most well known brands in the new economy (Block, Cash App, Affirm, Instacart, Doordash, Uber, Walmart, etc). You don’t need to be a Payments expert to join the Marqeta Team, let us help you with that. This is the opportunity of a lifetime to work with innovators around the world and unlock equitable financial access for all.
Marqeta’s Values– Solve for the Customer: With a deep understanding of our customers' business and empathy for their needs, we deliver products and services that drive their success. Earning and keeping their trust guides everything we do.
– Do What's Right: Knowing businesses and livelihoods depend on us, we pursue solutions that disrupt responsibly and deliver high-quality results that our customers count on. We own our work from start to finish.
– Simplify and Innovate: We approach challenges with curiosity and take smart risks. Innovation comes from finding better, simpler ways to achieve extraordinary outcomes.
– Win as a Team: We succeed together by embracing diverse perspectives and pushing each other to raise the bar. We lead with humility and set aside hierarchy to work as a team.
– Make it Count: We drive forward with focus and agility. With a sense of urgency and purpose, we get the job done, and done right.
Equal Employment Opportunity, Accommodations and Privacy
Marqeta is an equal opportunity employer committed to an inclusive workplace that fosters belonging. We do not discriminate based on race, color, religion, sex (including pregnancy, lactation, childbirth, or related medical conditions), veteran status or uniformed service member status, age, national origin or ancestry, citizenship or immigration status, physical or mental disability, gender identity, gender expression, sexual orientation, genetic information (including testing or characteristics) or any other characteristic protected by applicable law. We also consider qualified applicants with criminal histories, consistent with legal requirements.
Marqeta endeavors to make reasonable accommodations for applicants with disabilities. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please submit this form with your specific accommodation request.
Personal data that is provided as part of the application and recruitment process is processed in accordance with the Applicant Privacy Notice. Additional information for California residents can be found here.
Marqeta Oakland, California, USA Office
Located in the heart of downtown Oakland, Marqeta is proud to be one of the best employers in the East Bay. Our headquarters is located on the shores of Lake Merritt and is walking distance to some of Oakland's best restaurants and breweries on Broadway as well as the 19th St Oakland BART stop.
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