Director, Strategic Accounts

What we need  

As the Director, Strategic Accounts you will play a critical role in driving customer satisfaction, retention, and revenue growth for our robotics and automation solutions business. You will be responsible for leading key strategic customer relationships, building strong partnerships with decision-makers across all levels. You will tackle challenges quickly, keeping things organized and ensuring issues are resolved efficiently. You will bring strong leadership, technical insight, and client-facing experience in a dynamic, innovative environment as well as strong organizational skills to ensure each customer and site have a line of site as to the issue, owner and date to resolve. This position will report to VP, Strategic Accounts.  

What we do  

The Account Management Team is part of the Sales organization, which is responsible for developing, negotiating, and executing contracts with large customers. 

 What you’ll do  

• Manage a portfolio of priority client accounts, building and nurturing professional partnerships with decision-makers at multiple organizational levels, including plant, quality, and executive team members as appropriate. 

• Address client issues and resolve escalated challenges promptly, ensuring a high level of customer satisfaction and account retention while keeping each plant organized with an open issue, PDCA or tracking mechanism to ensure accountability across issues and speed to resolution. 

• Support business growth by identifying opportunities to expand services within existing accounts and contributing to new business development efforts where applicable. 

• Collaborate closely with cross-functional teams such as sales, technical, and operations to deliver tailored solutions that meet customer requirements. 

• Represent the team at customer meetings, industry events, and internal briefings to strengthen customer relationships and support company initiatives. 

What you’ll need  

• Bachelor’s degree required. 

• Minimum 12 years of experience in account management, client services, or sales, preferably within robotics, automation, or industrial technology sectors. 

• Strong communication, negotiation, and presentation skills, with proven ability to engage with stakeholders at multiple organizational levels. 

• An ability to proactively resolve client issues and manage multiple complex accounts simultaneously. 

• Technical acumen and comfort with innovative, fast-paced business environments. 

 Our Environment   

• Up to 60% travel may be required. Employees must have a valid driver’s license and the ability to drive and/or fly to client and other customer locations.   

• The employee is responsible for owning a credit card and managing expenses personally to be reimbursed on a bi-weekly basis.   

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