Senior Manager, Systems and Process

At Gilead, we’re creating a healthier world for all people. For more than 35 years, we’ve tackled diseases such as HIV, viral hepatitis, COVID-19 and cancer – working relentlessly to develop therapies that help improve lives and to ensure access to these therapies across the globe. We continue to fight against the world’s biggest health challenges, and our mission requires collaboration, determination and a relentless drive to make a difference.
 

Every member of Gilead’s team plays a critical role in the discovery and development of life-changing scientific innovations. Our employees are our greatest asset as we work to achieve our bold ambitions, and we’re looking for the next wave of passionate and ambitious people ready to make a direct impact.
 

We believe every employee deserves a great leader. People Leaders are the cornerstone to the employee experience at Gilead and Kite. As a people leader now or in the future, you are the key driver in evolving our culture and creating an environment where every employee feels included, developed and empowered to fulfil their aspirations. Join Gilead and help create possible, together.
Job Description
 

Gilead's mission is to discover, develop, and deliver therapies that will improve the lives of patients with life-threatening illnesses worldwide. The Senior Manager, Systems and Process Excellence will report to the Senior Director, Contract Process Excellence within Market Access Operations and will be responsible for supporting the implementation, enhancement, optimization, and governance of key Market Access systems and operational processes. The role will serve as a key liaison between business stakeholders, IT, external vendors, and Market Access Operations teams to ensure systems effectively support business objectives, operational efficiency, compliance requirements, and future business needs.

The successful candidate will possess strong technical expertise, experience with revenue management and ancillary systems across the Market Access, demonstrated project management capabilities, and a deep understanding of Market Access business processes. The role will require leadership of system implementations, upgrades, enhancements, business process improvements, and cross-functional initiatives in a complex and rapidly evolving environment. This role will sit in Foster City, CA.

Key Responsibilities

• Lead and support system implementations, upgrades, enhancements, and releases to ensure successful delivery of business objectives and operational requirements.

• Partner with business stakeholders to elicit, document, prioritize, and translate business requirements into scalable technology solutions.

• Collaborate with IT, external vendors, and operational teams to evaluate technical solutions, address system gaps, and optimize platform capabilities.

• Develop and maintain detailed project plans, timelines, milestone tracking, risk assessments, and status reporting for key initiatives.

• Direct multiple technical and process improvement initiatives simultaneously while ensuring alignment to business priorities and deadlines.

• Facilitate organizational change management activities for implementations, upgrades, and operational process changes, including stakeholder communications, training, and adoption plans.

• Lead issue resolution efforts for system defects, data integrity concerns, and operational challenges by coordinating with business teams, IT, and external partners.

• Support annual system release planning activities, including impact assessments, testing coordination, deployment readiness, and communication plans.

• Perform ongoing evaluation of business processes and identify opportunities to improve efficiency, automation, controls, reporting, and user experience.

• Partner with Market Access, Government Pricing, Finance, Compliance, Strategy, & Analytics, and other cross-functional stakeholders to support delivery of business initiatives.

• Drive implementation and adoption of operational best practices, governance frameworks, and standardized processes across Market Access Operations.

• Assist with compliance, audit, SOX, and validation activities to ensure systems and processes meet applicable corporate and regulatory requirements.

• Support portfolio planning and project prioritization efforts by providing business and technical assessments, resource considerations, and implementation recommendations.

• Monitor industry trends, emerging technologies, and Market Access operational practices to help identify future improvement opportunities.

• Foster an inclusive work environment that encourages collaboration, innovation, continuous improvement, and diverse perspectives.

Basic Qualifications:

Bachelor's Degree and Eight Years’ Experience

OR

Masters' Degree and Six Years’ Experience

OR

Ph.D.

People Leader Accountabilities:

• Create Inclusion - knowing the business value of diverse teams, modeling inclusion, and embedding the value of diversity in the way they manage their teams.

• Develop Talent - understand the skills, experience, aspirations, and potential of their employees and coach them on current performance and future potential. They ensure employees are receiving the feedback and insight needed to grow, develop, and realize their purpose.

• Empower Teams - connect the team to the organization by aligning goals, purpose, and organizational objectives and holding them to account. They provide the support needed to remove barriers and connect their team to the broader ecosystem.

For additional benefits information, visit:

https://www.gilead.com/careers/compensation-benefits-and-wellbeing

* Eligible employees may participate in benefit plans, subject to the terms and conditions of the applicable plans.

Gilead Sciences Inc. is committed to providing equal employment opportunities to all employees and applicants for employment, and is dedicated to fostering an inclusive work environment comprised of diverse perspectives, backgrounds, and experiences. Employment decisions regarding recruitment and selection will be made without discrimination based on race, color, religion, national origin, sex, age, sexual orientation, physical or mental disability, genetic information or characteristic, gender identity and expression, veteran status, or other non-job related characteristics or other prohibited grounds specified in applicable federal, state and local laws. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact [email protected] for assistance.

For more information about equal employment opportunity protections, please view the 'Know Your Rights' poster.

NOTICE: EMPLOYEE POLYGRAPH PROTECTION ACT
YOUR RIGHTS UNDER THE FAMILY AND MEDICAL LEAVE ACT

Gilead Sciences will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, (c) consistent with the  legal duty to furnish information; or (d) otherwise protected by law.
 

Our environment respects individual differences and recognizes each employee as an integral member of our company. Our workforce reflects these values and celebrates the individuals who make up our growing team.

Gilead provides a work environment free of harassment and prohibited conduct. We promote and support individual differences and diversity of thoughts and opinion.

Please apply via the Internal Career Opportunities portal in Workday.