The Technical Operations Manager oversees the systems, tools, and processes supporting clients, focusing on operations, program management, and customer success. Responsibilities include building onboarding workflows, managing vendor relationships, leading cross-functional projects, and developing operational metrics.
Location: [Remote] Reports to: [COO]
We're looking for a Technical Operations Manager to own the systems, tools, and processes that support our clients. You'll sit at the intersection of engineering, IT, and operations — building and supporting the infrastructure for our client base. This role is part hands-on technical work, part program management, and part customer success.
The right person is equal parts builder and operator: someone who can design a scalable onboarding workflow in the morning, troubleshoot an integration in the afternoon, and present a vendor cost analysis to leadership the next day.
- Own day-to-day operations of users on the AdQuick product, build out client support systems, tools, and educational content.
- Build and maintain operational processes for onboarding/offboarding, access management, incident response, and change management
- Manage relationships with vendors and agencies
- Partner with engineering and product on technical operations with company priorities
- Lead or contribute to cross-functional projects: tool migrations, system integrations, automation initiatives
- Develop metrics, dashboards, and reporting to track operational health and identify areas for improvement
- Handle escalations and resolve operational issues with urgency and clear communication
- Document systems, runbooks, and processes so the team can scale
Required:
- 5+ years in technical operations, IT operations, DevOps, or a closely related role
- Strong understanding of cloud infrastructure (AWS, GCP, or Azure), SaaS administration, and identity/access management (Okta, Google Workspace, etc.)
- Proven track record managing vendor and/or client relationships
- Excellent project management skills — you can run multiple workstreams without dropping the ball
- Strong written and verbal communication; comfortable working with both technical engineers and non-technical stakeholders
Nice to have:
- Experience at a high-growth startup or scale-up
- People management experience
- Experience with workflow automation tools (Linear)
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