Senior Manager, VAS Sales Training and Instructional Designer

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

The VAS Global Sales Training Team empowers Visa’s global sales organization through impactful training and enablement initiatives. This role focuses on designing, managing, and optimizing training programs that equip specialist sales teams with the knowledge, tools, and methodologies to sell Visa’s Value-Added Services effectively.

You will lead content development, manage multiple projects, and collaborate with cross-functional partners to ensure timely delivery of scalable, high-quality learning solutions.

This position requires an experienced professional with skills in project management, energy, flexibility, and the ability to thrive in a fast-paced, time-sensitive environment. The role involves managing multiple projects, ensuring timely delivery of training programs, and coordinating with cross-functional teams. 

You will lead content development, manage multiple projects, and collaborate with cross-functional partners across regions to ensure timely delivery of scalable, high-quality learning solutions.

As a member of the Global Sales Enablement team, this role is responsible for driving VAS product and solution training design focused on providing our direct specialist sales teams with the content, training, sales methodology, and tools needed to help them sell more effectively. This position will support the internal sales enablement function with content creation and training program management.

The ideal candidate has experience in shaping content, excelling at PowerPoint, is skillful at virtual and live presentations. This work involves partnership with cross-functional leaders and subject matter experts including Marketing, Sales, Sales Strategy, Product Development, Product Management, Client Support Services, Visa University, and other teams within the identified partnership.

Key Responsibilities

• Design & Develop Learning Solutions:
• Create training aligned with Visa and VAS business priorities and global sales campaigns.
• Apply instructional design principles (ADDIE) for needs assessments, curriculum development, and program evaluation.
• Collaborate Across Functions
  • Partner with Visa University for online/on-demand content.
  • Work with Marketing, Sales Strategy, Product, Client Services, and regional GTM leaders to identify needs and deliver relevant solutions.
• Drive Excellence & Innovation
  • Incorporate modern learning modalities (VILT, microlearning, simulations, AI-driven tools).
  • Build reusable templates and scalable content with a solution-oriented mindset.
• Measure Impact
  • Establish best practices for assessing learning outcomes and leveraging performance metrics to improve effectiveness.

This is a hybrid position. Expectation of days in the office will be confirmed by your Hiring Manager

Location - this role will be based in either our Austin, TX or San Francisco, CA offices.

Sponsorship for this role is not offered (including but not limited to CPT, OPT, H1B, F1, EAD).

Basic Qualifications:

• 8 or more years of relevant work experience with a Bachelor Degree or at least 5 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 2 years of work experience with a PhD

Preferred Qualifications:

• 9 or more years of relevant work experience with a Bachelor Degree or 7 or more relevant years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 3 or more years of experience with a PhD
• Bachelor’s degree with 8+ years of experience in sales enablement, program management, or learning and development.
• Expertise in instructional design and modern learning modalities (eLearning, live, virtual, or blended).
• Proficiency with authoring tools (Articulate, Captivate)
• Experience with video script writing and editing (Camtasia, Adobe Premiere Pro, Synthesia).
• Familiarity with CRM tools, sales methodologies, and enablement platforms like High spot.
• 5+ years of experience with an advanced degree.
• Background in global sales enablement within technology or payments
• Strong executive presence, communication, and consulting skills
• Ability to simplify complex concepts for diverse audiences.
• Experience mentoring team members and leading cross-functional projects.
• Creative self-starter who is comfortable with ambiguity and rapid change.
• Knowledge and examples of game-based learning design a plus.

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 134,800.00 to 217,550.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.