Established in 2021, Independence Pet Holdings is a corporate holding company that manages a diverse and broad portfolio of modern pet health brands and services, including insurance, pet education, lost recovery services, and more throughout North America.
We believe pet insurance is more than a financial product and build solutions to simplify the pet parenting journey and help improve the well-being of pets. As a leading authority in the pet category, we operate with a full stack of resources, capital, and services to support pet parents. Our multi-brand and omni-channel approach include our own insurance carrier, insurance brands and partner brands.
Pets Best, a subsidiary of IPH, offers pet insurance and wellness plans for dogs and cats in every state. Founded in 2005 with a mission to provide access to comprehensive animal healthcare at an affordable price, Pets Best delivers flexible coverage, an easy claims process, and excellent customer service.
Job Location: Remote
Pets Best is seeking a highly collaborative and relationship driven Senior Partner Integrations Manager to lead the coordination of partner onboarding, cross-functional alignment, and integrations workflows. This role serves as the primary liaison between internal teams and external partners, ensuring clarity of processes, alignment on timelines, and seamless execution of integrations.
This is not a hands-on engineering role; however, it requires strong comfort with systems, data flows, and the ability to translate technical concepts into business-friendly communication. This role is ideal for someone who excels in stakeholder management, project leadership, and navigating complex, cross-functional environments.
Key Responsibilities
- Serve as the central liaison between internal teams (IT, Product, Operations, Compliance, Marketing) and external partners
- Lead partner onboarding, including kickoff meetings, timeline management, and expectation-setting
- Translate technical requirements into clear, business-oriented language for diverse stakeholders
- Manage intake requests, prioritization discussions, and operational readiness reviews
- Drive issue identification, troubleshooting, and resolution by:
- Investigating and replicating issues
- Documenting findings clearly
- Translating issues into actionable requirements for internal or external teams
- Oversee API, SFTP, and employee benefits integrations, ensuring alignment with business and partner needs
- Maintain an inventory of integrations and ensure ongoing performance, reliability, and optimization
- Validate integrations meet compliance, security, and audit requirements
- Standardize processes, documentation, and communications across partner channels
- Support continuous improvement initiatives, including workflow optimization and change management
- Act as the central coordination point for integration strategy, execution, and stakeholder alignment
Required Qualifications
- 5+ years of experience in partner operations, vendor management, business operations, account management, or similar roles
- 5+ years managing external partner or vendor relationships
- Proven ability to act as a bridge between technical and non-technical stakeholders
- Experience leading or supporting partner onboarding and integrations coordination (no coding required)
- Demonstrated success working in highly cross-functional environments
- Strong project management skills, including timelines, deliverables, and stakeholder communication
- Hands-on experience with API tools (e.g., Postman)
Preferred Qualifications
- Experience in regulated industries (insurance, financial services, healthcare)
- Familiarity with intake and prioritization frameworks
- Business-level understanding of APIs, SFTP, and data exchange processes
- Exposure to JSON, XML, HTML, CSS, or SQL
- Advanced Excel skills for data analysis and insights
- Experience managing escalations and issue resolution
Education
Bachelor’s degree in a relevant field, including:
- Business Administration, Operations Management, Communications. Management / Leadership Studies, Management Information Systems (MIS), Project Management or equivalent years of experience
Certifications (Highly Valued)
- Project Management Professional (PMP) or CAPM
- Prosci or other change management certification
What You Bring
- Strong communication and relationship-building skills
- Proactive, solution-oriented mindset
- Ability to anticipate risks and remove roadblocks
- Exceptional organizational and time-management capabilities
- Comfort navigating complex workflows and competing priorities
- Composure and professionalism in high-pressure or escalation scenarios
Why Join Us
- Collaborative and supportive culture
- High visibility with leadership and external partners
- Opportunity to influence cross-functional strategy
- Meaningful impact on partner experience and business growth
- Pet-friendly culture 🐾
#LI
#Petsbest
All of our jobs come with great benefits including healthcare, parental leave and opportunities for career advancements. Some offerings are dependent upon the location of where you work and can include the following:
Comprehensive full medical, dental and vision Insurance
Basic Life Insurance at no cost to the employee
Company paid short-term and long-term disability
12 weeks of 100% paid Parental Leave
Health Savings Account (HSA)
Flexible Spending Accounts (FSA)
Retirement savings plan
Personal Paid Time Off
Paid holidays and company-wide Wellness Day off
Paid time off to volunteer at nonprofit organizations
Pet friendly office environment
Commuter Benefits
Group Pet Insurance
On the job training and skills development
Employee Assistance Program (EAP)
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