Senior Product Designer, Tidepool Data Platform

Tidepool is a 501(c)3 nonprofit organization on a mission to make diabetes data more accessible, actionable, and meaningful for people with diabetes, their care teams, and researchers. Founded in 2013, Tidepool hosts a suite of free software tools for people with diabetes and the clinics that serve them, including Tidepool Web, Tidepool Mobile, Tidepool Uploader, and, pending submission to FDA and associated review, Tidepool Loop. Learn more at tidepool.org. 

Follow us on Twitter at @Tidepool_org and on Facebook and Instagram.

As a Senior Product Designer at Tidepool, you will work fluidly and collaboratively with product managers, engineers, sales, healthcare professionals and patients to make meaningful contributions to Tidepool and the diabetes community. This role calls for a designer who is passionate about understanding and advocating for patient and clinician needs, thrives in ambiguity and technical complexity and is excited about defining the vision and user experience for Tidepool’s Data Management Platform. 

Essential Duties and Responsibilities:

Product Design 

• Lead design projects across Tidepool’s Data Management Platform as well as new products in development. 

• Translate broad need statements from patients and healthcare professionals into meaningful designs, balancing usability with safety regulations and technical considerations.

• Communicate your data-informed vision and design rationale, that has users at the heart of it, to stakeholders and team members in a compelling way.

• Partner closely with product, engineering and quality assurance engineers to drive design decisions and advocate for our users.

• Solve a variety of product design challenges across iOS, Android, web and mobile web.

• Build and manage a comprehensive design system and component library to maintain consistency.

• Plan, design and lead a wide range of user research, including exploratory interviews and task-based usability testing.

• Break down experiences thoughtfully for teams to ship value incrementally (from Minimum Valuable Experience to Desired Experience), making intentional trade-offs that are grounded in a clear perspective.

• Develop deep understanding and empathy for people living with diabetes and healthcare providers and leverage that feedback to push for product refinement/improvement.

Leadership & Mentorship 

We expect experienced product designers at Tidepool to support the product manager as a leader on the team, interfacing with external partners, guiding newer team members and creating alignment across teams to move a project forward.  

• Provide guidance and mentorship to less experienced design team members, interns and contractors. 

• Support the recruitment and hiring of multi-disciplinary design / product team members. 

• Help shape the culture of our growing design team.

• Lead co-creation workshops as part of the analysis and design of new processes for internal and external teams.

Product Thinking

We expect experienced product designers at Tidepool to work closely with ​​product managers to craft experiences that have the intended impact on their users through novel feature discovery, feature enhancement or collaborative feature definition. 

• Work closely with the product manager to define new feature concepts and influence the product strategy by establishing product and feature priorities.

• Proactively manage prioritization challenges with your product team to ensure design focus areas are aligned with business goals.

• Comfortable taking on roles outside of traditional design, including product management.

• Develop expertise in various diabetes hardware and software technologies in order to create impactful design solutions.

We would love to consider you for this role if you have: 

• 6+ years of experience as a senior product designer or interaction designer or equivalent experience in visual design, experience design, etc. 

• A strong portfolio that demonstrates your practice of a design process solving problems for mobile and responsive web platforms. 

• Experience in healthcare, wellness or medical device industries

• Experience executing designs in regulated, technical, or workflow-heavy domains with complex data and hardware constraints 

• Track record of project leadership, creative thinking, and cross functional collaboration in support of influencing product features including 0→1

• Experience working in Tidepool’s task management system, Jira, to conduct design reviews and leave design feedback for engineers. 

We love:

• Experience designing data-rich experiences, including data visualization and dashboards that help people understand and act on complex information.

• Experience designing for generative AI, LLMs, or machine learning interfaces 

• Designers that work independently to explore concepts from beginning to end, yet also seek out feedback loops with your ideas.

• Experimentation with AI powered tools like Figma AI and Midjourney

• A secret design sauce that you bring to every design team you’re on

Compensation: The annual compensation range for this role is 133,000 to 180,000. To learn more about Tidepool's compensation philosophy please see Tidepool's Employee Handbook.

Time Zones and Locations: You can work from anywhere within the United States. Occasional early mornings and evenings may be requested due to the need for overlapping business hours. 

Our Benefits package for full-time employees includes: 

• Flexible PTO 

• Paid Parental Leave 

• Medical, Dental, and Vision coverage

• Health and Childcare FSA 

• Flexible work schedule 

• Continuing Education Reimbursement

• Other benefits 

Other Information 

While many of Tidepool’s team members have a personal connection to diabetes, this is not a requirement. We do ask that you have empathy for chronic conditions and you are prepared to learn about the diabetes experience. 

Research has shown that people who identify as women are less likely to apply for a role if they don’t fit every requirement in the description. We encourage you to apply if you think you’re a good fit even if you don’t fit the description perfectly. 

This is a remote position – you’ll be working from home and interacting with a team that works around the world. Learn more about working at Tidepool, including our approach to inclusion and diversity on this blog post.

Does this sound like you? We’d love to hear from you!

Tidepool is an Equal Opportunity Employer. The company supports diversity and inclusion in its core values and does not discriminate against qualified employees or applicants because of race, color, religion, gender identity, sex, sexual preference, sexual identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, military status, or any other characteristic protected by U.S. federal or state law or local ordinance. When necessary, the company will reasonably accommodate employees and applicants with disabilities if the person is otherwise qualified to safely perform all of the essential functions of the position.