About Upstart
At Upstart, we’re united by a mission that matters: to radically reduce the cost and complexity of borrowing for all Americans. Every day, we bring creativity, experimentation, and advanced AI to reshape access to credit, helping millions move forward financially with clarity and confidence.
As the leading AI lending marketplace, we partner with banks and credit unions to expand access to affordable credit through technology that’s both radically intelligent and deeply human. Our platform runs over one million predictions per borrower using more than 1,800 signals, powering smarter, fairer decisions for millions of customers. But the numbers only hint at the impact. Every idea, every voice, and every contribution moves us closer to a world where credit never stands between people and their financial progress.
We’re proudly digital-first, giving most Upstarters the flexibility to do their best work from wherever they thrive, alongside teammates across 80+ cities in the US and Canada. Digital-first doesn’t mean distant. We’re intentional about in-person connection through team onsites, planning sessions, and moments that spark creativity and trust. And whether you choose to work primarily from home or collaborate in-person from one of our offices in Columbus, Austin, the Bay Area, or New York City (opening Summer 2026), you’ll have the support to work in the way that works best for you.
If you’re energized by tackling meaningful problems, excited to innovate with purpose, and motivated by work that truly matters, we’d love to hear from you.
The Team
As a Senior Product Manager within Upstart’s IT team, you’ll define and drive the next generation of enterprise-level products and capabilities that power every Upstarter. The IT team delivers foundational tools such as Google Workspace, Slack, VPN connectivity, and video conferencing — as well as custom-developed solutions that automate workflows, integrate systems, and enhance employee productivity.
As part of Upstart’s GenAI transformation, we’re reimagining how employees access knowledge, collaborate, and leverage intelligent automation. You’ll lead this transformation by defining the vision, strategy, and roadmap for GenAI-enabled enterprise solutions — turning complex technical capabilities into intuitive, high-impact products that empower every employee.
Position Location - This role is available in the following locations: Remote; San Mateo, CA; Columbus, OH
Travel Requirements - As a digital first company, the majority of your work can be accomplished remotely. The majority of our employees can live and work anywhere in the U.S but are encouraged to to still spend high quality time in-person collaborating via regular onsites. The in-person sessions’ cadence varies depending on the team and role; the IT team meets quarterly for 4-5 consecutive days at a time.
How you’ll make an impact:
- Lead the product strategy and execution for Upstart’s GenAI-enabled enterprise productivity solutions, shaping the future of internal tools and employee experiences.
- Translate strategy into action by writing clear, actionable product requirements and success criteria, collaborating closely with key business stakeholders.
- Establish clear success metrics to evaluate adoption, impact, and continuous improvement across GenAI and productivity solutions.
- Partner with cross-functional teams (Engineering, InfoSec, People, and Operations) to ensure solutions meet business, compliance, and user experience goals.
- Continuously evaluate and optimize existing productivity tools, identifying opportunities for integration, automation, or reimagination.
- Champion employee experience by ensuring every product improves accessibility, discoverability, and productivity for all Upstarters.
What we’re looking for:
- Minimum requirements:
- 6+ years of Product Management experience, with at least 3 years focused on enterprise, SaaS, or internal platform products.
- Proven ability to lead cross-functional initiatives from concept through delivery.
- Strong technical acumen with experience collaborating closely with engineers on APIs, integrations, and automation workflows.
- Demonstrated success in defining product strategy and delivering measurable impact.
- Excellent communication skills, with the ability to align technical and non-technical stakeholders.
- Passion for creating seamless, impactful internal user experiences.
- Preferred qualifications:
- Experience delivering GenAI, LLM, or automation-driven productivity products.
- Familiarity with enterprise collaboration tools and ecosystems (Google Workspace, Slack, Okta, etc.).
- Understanding of enterprise data security, access control, and knowledge management.
- Prior experience in IT or internal platform product management.
- Relevant certifications or background in AI, product strategy, or enterprise systems.
#LI-REMOTE
#LI-MidSenior
At Upstart, your base pay is one part of your total compensation package. The anticipated base salary for this position is expected to be within the below range. Your actual base pay will depend on your geographic location–with our “digital first” philosophy, Upstart uses compensation regions that vary depending on location. Individual pay is also determined by job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.
In addition, Upstart provides employees with target bonuses, equity compensation, and generous benefits packages (including medical, dental, vision, and 401k).
What you'll love
At Upstart, our benefits are designed to support your health, financial well-being, family, and personal growth. Here’s what you can expect:
- Competitive compensation, including base pay, bonus opportunities, and annual equity grants that vest quarterly
- Generous 401(k) plan with Upstart matching $2 for every $1 contributed, up to $15,000 per year
- Employee Stock Purchase Plan (ESPP) with discounted stock purchase options for eligible employees
- Affordable medical, dental, and vision coverage, with multiple plan options - Upstart covers 90% to 100% of the cost depending on the plans you choose
- Health Savings Account contributions from Upstart for eligible plans
- Income protection benefits, including company-paid Basic Life, AD&D, and Short- and Long-Term Disability coverage, with options to purchase supplemental coverage
- Paid time off, sick and safe time, and company holidays
- Paid family and parental leave to support caregiving and major life moments
- Family-centered benefits through Carrot and Cleo, supporting fertility, parenthood, and caregiving
- Employee Assistance Program (EAP) offering mental health support and life-centered resources
- Financial wellness resources, including access to financial planning tools and a financial concierge service
- Annual wellness allowance to support your physical and emotional well-being and personal development, based on what matters most to you
- Annual productivity allowance to invest in relevant tools and resources you need to do your best work, no matter where you work from
- Connection and community through team events and onsites, all-company updates, and employee resource groups (ERGs)
- Onsite perks, including catered lunches and fully stocked micro-kitchens when working from one of our four offices, located in the Bay Area, Austin, Columbus, and New York City (opening Summer 2026!).
Upstart is a proud Equal Opportunity Employer. Just as we are dedicated to improving access to affordable credit for all, we are committed to inclusive and fair hiring practices.
If you require reasonable accommodation in completing an application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please email [email protected]
https://www.upstart.com/candidate_privacy_policy
Top Skills
Upstart San Mateo, California, USA Office
Upstart's office in San Mateo is located on the peninsula between San Francisco and the South Bay with easy Caltrain access and proximity to several apartment complexes. The office is close to several shopping donations including an outdoor beer garden.
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