Senior Product Manager, MuleSoft Platform Experience

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Job Category

Product

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

MuleSoft, the industry-leading Integration, API, and Agent management platform, empowers enterprises globally to unlock data and accelerate innovation. We are seeking an exceptional Product Manager or Senior Product Manager to join the new MuleSoft Platform Experience team. This team is at the forefront of our product strategy, focused on providing a cohesive and exceptional experience on the MuleSoft platform for both humans and agents. 

The MuleSoft Platform Experience team owns the end-to-end experience of the MuleSoft platform, down to every detail that shapes how customers feel when they build and manage on MuleSoft. Together, we bring a consistent framework that holds the entire platform to a shared experience bar, ensuring that every feature shipped meets that standard. In this role, you will help define a unified experience across surfaces, so that whether a user builds visually, in code, or through an AI agent, they feel like they're using one product, and they fall in love with it on Day 1. We're looking for a builder with strong product taste, someone who obsesses over the small details that make users successful on our platform.

Key Responsibilities

You will:

• Drive the feature development process on MuleSoft and bring consistency to the product experience across the MuleSoft platform.

• Collaborate across MuleSoft teams to ensure any feature or product they develop meets the high standards of customer experience on the MuleSoft platform.

• Drive the entire product process from initial discovery and requirement gathering through technical execution, release, and post-launch iteration.

• Maintain a relentless focus on delivery, ensuring that roadmap items are translated into high-quality features that ship on time and meet enterprise standards.

• Partner directly with users to deeply understand their pain points (discovery) and work closely with them post-launch to ensure successful implementation and value realization (adoption).

• Collaborate closely with UX, Engineering, and Customer Support to prioritize the investments that most directly drive Day-1 wow and sustained engagement.

• Collaborate with various Salesforce product teams (such as Agentforce and Slack) to build unified experiences that span multiple platforms.

Requirements

• Experience: 3+ years of experience in Product Management or a related technical role.

• Experience-obsessed: You understand the joy of using a product and being wowed by an amazing user experience. You care about the small details that contribute to a great experience and want to bring that to your customers.

• Eye for design: You've worked closely with UX designers (or been one) and researchers, and you can articulate why a specific interaction feels right or wrong. Prior experience as a UX designer or researcher is a plus.

• Highly technical: Having deep dives with architects and engineers not only doesn't scare you, it invigorates you.

• Exceptional communication and presentation skills: You can synthesize and articulate highly technical concepts to individuals without context and get alignment easily.

• Excellent collaborator: You can work across multiple teams, understand their use cases, and bring them into a shared experience vision.

• Execution and impact focus: A strong bias for action and a disciplined approach to execution, with the ability to manage competing priorities in a fast-moving environment. You align people to shared goals, and you make sure deadlines are met with the right solution.

• Data Driven: Demonstrated experience with leveraging quantitative and qualitative data as key signals to make informed decisions about product priorities and user experience. You can articulate the direct correlation between product metrics and business outcomes.

• Customer Engagement: Demonstrated experience engaging with and learning from users to inform product decisions, as well as driving product adoption and long-term success.

Desired Skillset

• Enterprise and SaaS knowledge: Experience building for enterprise developers, administrators, or complex SaaS ecosystems.

• AI and LLM fluency: A working understanding of how AI, LLMs, and agentic workflows are transforming the integration and API landscape, and ideas about how that shift should shape platform experiences.

• Ambiguity navigator: Experience in environments where you've had to define the product path and strategy under high levels of ambiguity.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions. The typical base salary range for this position is $172,500 - $260,100 annually. In select cities within the San Francisco and New York City metropolitan area, the base salary range for this role is $207,800 - $285,800 annually. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.