Lead strategy and execution for payment operations including transaction processing, dispute and chargeback management, and financial operations. Define roadmap, partner with engineering and cross-functional teams, use data and customer insights to improve transaction success, reduce losses, streamline disputes, and measure performance. Evaluate third-party solutions and drive adoption to deliver business impact.
A Day in the Life:
The Payments Product team is responsible for creating frictionless, secure payment experiences while optimizing operational performance and managing risk.
As Product Manager, you will own the strategy and execution of critical payment operations capabilities, including transaction processing, dispute management, and financial operations. You will deliver innovative solutions that improve efficiency, reduce losses, enhance customer experiences, and drive business impact through close collaboration with cross-functional stakeholders.
The starting salary for this role is $150,000, commensurate with experience.
What You'll Do
- Define and execute the product vision, strategy, and roadmap for payment operations, transaction management, and chargeback capabilities
- Identify and deliver opportunities to improve transaction success rates, streamline dispute resolution, reduce operational inefficiencies, and enhance customer experiences
- Own product initiatives from concept through delivery, partnering closely with engineering and cross-functional stakeholders to prioritize requirements and execute against the roadmap
- Collaborate with finance, accounting, operations, customer support, legal, compliance, analytics, and engineering teams to deliver solutions that drive measurable business value
- Establish, monitor, and leverage performance metrics, reporting, and analytics to improve transaction processing, dispute outcomes, operational efficiency, customer satisfaction, and financial performance
- Use customer insights, operational data, market research, and industry trends to inform product strategy and identify new opportunities
- Evaluate emerging technologies and third-party solutions, build business cases, and drive executive alignment and organizational adoption of new capabilities
- Make data-driven product decisions that balance customer needs, operational requirements, risk considerations, and business objectives
What We're Looking For:
- Bachelor's degree required; MBA or advanced degree in Business, Engineering, or a related field preferred
- 5+ years of end-to-end product management experience, including product vision, strategy, development, prioritization, testing, launch, performance measurement, and continuous improvement
- Proven ability to collaborate with and influence internal and external stakeholders across functions, teams, and locations
- Strong problem-solving, critical thinking, and decision-making skills, with the ability to balance strategic priorities and drive results
- Demonstrated ability to lead process improvements and organizational change in fast-paced, evolving, and ambiguous environments
- Excellent verbal and written communication, organizational, time management, and prioritization skills
- Self-motivated and adaptable, with a positive attitude, goal-oriented mindset, and ability to work independently with minimal supervision while maintaining focus on the bigger picture
What You’ll Get:
- 40% off any standard Hertz Rental
- Paid Time Off
- Medical, Dental & Vision plan options
- Retirement programs, including 401(k) employer matching.
- Paid Parental Leave & Adoption Assistance
- Employee Assistance Program for employees & family
- Educational Reimbursement & Discounts
- Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness
- Perks & Discounts –Theme Park Tickets, Gym Discounts & more
About UsThe Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world.
At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture – and our success and reputation as a company.
Individuals are encouraged to apply for positions because of the characteristics that make them unique.
EOE, including disability/veteran
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