The Senior Product Manager will own and evolve the rewards redemption ecosystem focusing on user experience, economic value, and partnering with cross-functional teams to drive product strategy and execution.
What we’re building and why we’re building it.
Fetch helps people live rewarded every day, with a vision to become the rewards destination for everyone. We turn everyday activities into meaningful rewards, whether it’s grocery shopping, grabbing a quick meal, or playing a favorite mobile game. To date, we’ve awarded more than $1 billion in Fetch Points to our users.
Each day, more than 13 million receipts are submitted on Fetch, providing visibility into over $212 billion in gross merchandise value. This creates the largest retail-agnostic, SKU-level view of household spending, powering Fetch as an outcomes-based advertising platform that helps brands acquire and retain lifelong consumers.
The Fetch app is available on the App Store and Google Play, with more than 6 million five-star reviews from a highly engaged and loyal user base.
It’s not just our users who believe in Fetch: with investments from Softbank, ICONIQ, DST, Greycroft, and partnerships ranging from challenger brands to Fortune 500 companies, Fetch is reshaping how brands and consumers connect in the marketplace. When you work at Fetch, you play a vital role in a platform that drives brand loyalty and creates lifelong consumers with the power of Fetch points. User and partner success are at the heart of everything we do, and we extend that same commitment to our employees.
At Fetch, we value curiosity, adaptability, and the confidence to explore new tools, especially AI, to drive smarter, faster work. You don’t need to be an expert, but you should be ready to learn quickly and think critically. We welcome learners who move fast, challenge the status quo, and shape what’s next, with us. Ranked as one of America’s Best Startup Employers by Forbes for two years in a row, Fetch fosters a people-first culture rooted in trust, accountability, and innovation. We encourage our employees to challenge ideas, think bigger, and always bring the fun to Fetch.
About the Role:
Fetch is seeking a Senior Product Manager - Rewards Experience to own and evolve our end-to-end redemption ecosystem, including gift cards, sweepstakes, new providers, personalization, and emerging redemption formats.
This role will focus on elevating the core Fetch moment of turning points into real experiences and economic value for users, while maintaining economics, trust, and safety that support business growth. You will partner closely with GTM, Finance, Data, Engineering, and Design to build durable, structural levers while delivering user joy and delight. This is a highly cross-functional role requiring strong product judgment, quantitative fluency, and the ability to balance economics and user experience.
You’ll be joining Fetch at a pivotal moment, as new technologies and tooling transform how we build, integrate, and scale our products.
This is a full-time role that can be held from one of our US offices or remotely in the United States.
Role Responsibilities:
- Own the product vision, strategy, and execution for the Rewards experience across gift cards, sweepstakes, and new redemption formats.
- Translate company goals for the points and rewards ecosystem into clear product initiatives, experimentation plans, and measurable impact.
- Collaborate with the area GM on new product and partnership opportunities that enhance both the consumer experience and commercial dynamics for Rewards
- Partner across Product, Engineering, Brand, Finance, Support, Fraud and Legal to ensure Rewards initiatives align to our broader retention and platform goals.
- Drive gift card mix optimization, denomination strategy, and provider integrations to improve structural margins.
- Improve UX and trust around open-loop redemptions (e.g., Visa), wallet integrations, and activation flows.
- Unlock new monetizable inventory on the Rewards page in partnership with GTM and Sales.
- Balance competing priorities across margin optimization, retention, user satisfaction, and commercial expansion.
- Communicate progress, risks, and tradeoffs clearly to executive stakeholders.
Minimum Requirements:
- 3+ years of Product Management experience in high-scale consumer platforms, marketplaces, fintech, loyalty, or payments.
- Strong quantitative fluency; comfortable modeling margin, elasticity, and behavioral tradeoffs.
- Strong intuition around designing fun and delightful consumer experiences
- Strong product judgment, balancing economics, user trust, and long-term retention.
- Experience launching personalization, targeting, or experimentation systems.
- Proven ability to drive alignment across Product, Engineering, Finance, and GTM.
- A self-starter who thrives in ambiguity and can define problem spaces with company-level impact.
- Excellent written and verbal communication skills for engaging with internal teams, external partners, and executive stakeholders.
- Bachelor’s degree in Computer Science, Engineering, or a related technical field, or equivalent experience.
Compensation: At Fetch, we offer competitive compensation packages including base, equity, and benefits to the exceptional folks we hire. The base salary range for this position is $150,427-$203,519. Discover our benefits and how our employees live rewarded at https://fetch.com/careers.
At Fetch, we'll give you the tools to feel healthy, happy and secure through:
- Equity: We offer full-time employees equity in Fetch, so that everyone can benefit from Fetch’s growth.
- 401k Match: Dollar-for-dollar match up to 4%.
- Benefits for humans and pets: We offer comprehensive medical, dental and vision plans for everyone including your pets.
- Continuing Education: Fetch provides ten thousand per year in education reimbursement.
- Employee Resource Groups: Take part in employee-led groups that are centered around fostering a diverse and inclusive workplace through events, dialogue and advocacy. The ERGs participate in our Inclusion Council with members of executive leadership.
- Paid Time Off: On top of our flexible PTO, Fetch observes 9 paid holidays, as well as our year-end week-long break.
- Robust Leave Policies: 20 weeks of paid parental leave for primary caregivers, 14 weeks for secondary caregivers, and a flexible return to work schedule.
- Calvin Care Cash: Employees who are welcoming new family members will also receive a one time $2,000 incentive to assist employees with covering the cost of childcare, clothing, diapers and much more!
- Flexible Work Environment: Collaborate with your team in one of our stunning offices, or you can work fully remotely from anywhere in the US. We’ll ensure you are equally equipped with the hardware and software you need to get your job done in the comfort of your home. (applicable for most roles)
Fetch is an equal opportunity employer that embraces diversity, inclusion, and respect for all individuals. We do not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, age, national origin, marital status, veteran status, disability, or any other characteristic protected by applicable law. Our commitment to inclusivity ensures that everyone is treated with dignity and has the opportunity to succeed based on their talent, skills, and potential.
Fetch also provides reasonable accommodations to qualified individuals with disabilities or those with sincerely held religious beliefs, as required by law. If you need assistance with the application process or require an accommodation, please contact us at [email protected].
Fetch San Francisco, California, USA Office
535 Mission St. Suite 1759, San Francisco, CA, United States, 94105
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