Senior Product Manager

About the Role:

The Care Delivery team builds the tools that let our clinical team run a high-performing virtual practice — from prescribing and prior authorizations to the day-to-day workflows clinicians rely on to do their best work with patients. This role is highly visible within Form Health: the tools you ship directly shape how our clinical team practices and, downstream, how our patients experience care. We're looking for someone who's genuinely energized by hard, regulated, multi-stakeholder problems — with clinical, patient, payer, and operational constraints — as well as someone who uses AI as a real part of supercharging their work, rather than a buzzword on a resume.

This role will report to our Lead Product Manager for Care Delivery, with significant ownership from day one and plenty of room to help shape how the practice scales as the team grows. This role is fully remote and can be located anywhere in the U.S. (Note: while not required, it is beneficial to be in or close to the Eastern Time zone given frequent collaboration with our Boston-based clinical and operations leaders)

What You Will Do:

• Deeply understand Form Health's clinical and business needs: identify and prioritize jobs-to-be-done using research and user feedback
• Own key care delivery capabilities end-to-end — e.g., prescribing, prior authorizations, virtual visit workflows 
• Partner with clinical leadership to triage and prioritize incoming product requests, balancing clinical needs against broader roadmap priorities
• Translate business and user needs into clear product requirements, including user stories, use cases, and functional specs
• Partner with engineering, design, operations, and clinical teams to ship best-in-class tools for our clinical practice
• Track key program and product metrics for your area, and report on progress and health to Form Health's leadership team
• Facilitate sprint planning, standups, backlog grooming, and  retrospectives to keep the team aligned and shipping
• Partner with clinical education and enablement to roll out new features  smoothly — change management, communications, and training
• Identify where AI and automation can responsibly reduce clinical or administrative burden (e.g., documentation, prior-auth workflows, care coordination), and partner with engineering to evaluate and ship those capabilities thoughtfully

About You:

• 5+ years building enterprise experiences with complex workflows
• Comfortable diving into technical problems — APIs, workflows spanning homegrown and third-party systems
• Clear communicator cross-functionally in a remote-first environment
• A track record that includes:
• Evaluating third-party vendors and driving coordination across multiple systems
• Defining where a product should go, rallying a team behind it, and delivering results iteratively
• Owning a product area end-to-end — strategy and prioritization through rollout and adoption
• Fluent in using AI as part of your own PM craft — drafting specs, synthesizing research, prototyping — and curious about where AI can responsibly augment clinical operations
• Proactive ownership over your area of responsibility, with a strong sense of accountability and an execution-oriented mindset — comfortable applying structure to ambiguous situations in a fast-growing startup
• Genuinely excited to make compassionate, evidence-based healthcare accessible — and energized, not deterred, by the complexity of a regulated, high-stakes domain

Preferred:

• Understanding of healthcare, virtual care delivery, or health insurance 
• Experience shipping AI-powered features, ideally within a tech-enabled services organization
• Prior experience in a startup and/or high growth environment

More about Form Health’s benefits:

• Competitive salary and equity in a high growth start-up
• Comprehensive health benefits (medical, dental, vision) 
• 401k program
• Flexible work schedules and paid time off
• Paid parental leave