Senior Product Manager

About ThredUp

ThredUp is transforming resale with technology and a mission to inspire the world to think secondhand first. By making it easy to buy and sell secondhand, ThredUp has become one of the world's largest online resale platforms for apparel, shoes and accessories. Sellers love ThredUp because we make it easy to clean out their closets and unlock value for themselves or for the charity of their choice while doing good for the planet. Buyers love shopping value, premium and luxury brands all in one place, at up to 90% off estimated retail price. Our proprietary operating platform is the foundation for our managed marketplace and consists of distributed processing infrastructure, proprietary software and systems and data science expertise. With ThredUp’s Resale-as-a-Service, some of the world's leading brands and retailers are leveraging our platform to deliver customizable, scalable resale experiences to their customers. ThredUp has processed over 172 million unique secondhand items from 55,000 brands across 100 categories. By extending the life cycle of clothing, ThredUp is changing the way consumers shop and ushering in a more sustainable future for the fashion industry.

Recognized on TIME Most Influential Companies of 2023,  Digiday's WorkLife 50 2023, TIME's Best Inventions of 2022, and Lattice's People Success Awards 2022.

How You Will Make an Impact

The Senior Product Manager will play a pivotal role in defining and executing the company-wide personalization strategy at ThredUp. Personalization is central to making ThredUp’s marketplace accessible and enjoyable for a diverse customer base. As the Senior Product Manager, you will directly impact our mission to inspire a new generation of sustainable shoppers. Reporting to the VP of Product, you will own the roadmap for delivering a curated and personalized shopping journey. You will collaborate closely with Engineering, Product Design, Marketing, and Data Science to execute this vision and drive measurable improvements in engagement, conversion, and customer satisfaction.

In This Role, You’ll Get To:

• Define and Execute the Personalization Strategy: Own the product vision and roadmap for personalization, creating curated shopping experiences tailored to individual users. Partner with designers, engineers, data scientists, and ThredUp’s leadership team to ensure alignment on the strategy and delivery of impactful products.

• Drive Innovation: Build net-new products and experiences by leveraging advanced AI and machine learning technologies. You’ll play a key role in reimagining the future of resale, balancing short-term wins with long-term transformative innovation.

• Deliver Measurable Results: Use data-driven decision-making to validate strategies through A/B tests and analytics. Continuously refine and optimize personalization features based on performance metrics and customer feedback.

• Champion Cutting-Edge Technology: Lead the adoption of advanced tools, such as knowledge graphs, recommendation engines, and real-time data systems, to create state-of-the-art personalization experiences. Bring a strong technical background or enthusiasm for learning new technologies to the role.

• Engage with Customers: Deeply understand our customers by conducting interviews, usability testing, and data analysis. Use these insights to identify opportunities for personalization that delight users and reduce friction in their shopping journey.

What We’re Looking For:

• 6+ years of experience in a product management role.

Leadership and Collaboration

• Proven experience leading cross-functional teams and driving alignment across Product, Design, Marketing, Data Science, and Engineering.

• Ability to foster a collaborative and inclusive environment that brings out the best in team members.

Technical and Analytical Expertise

• Strong background in product development with experience driving technical and data-focused roadmaps.

• Familiarity with advanced data tools, algorithms, and personalization systems is a plus.

Customer Focus

• Deep empathy for customers and the ability to translate insights into impactful product decisions.

• A track record of creating user-centric products informed by qualitative and quantitative research.

Strategic and Agile Mindset

• Experience managing trade-offs and evaluating competing priorities while staying focused on overarching business objectives.

• Ability to synthesize information quickly and make decisive, informed decisions.

Curiosity and Tenacity

• Natural curiosity and perseverance to explore new ideas and overcome challenges.

• Comfort with experimentation and learning from failure to iterate toward success.

Growth Orientation

• Experience on technology-driven product teams.

• Ability to identify and capitalize on opportunities to drive user engagement and retention.

At ThredUp, your base pay is one part of your total compensation package. This role pays between $190,000 and $210,000, and your actual base pay will depend on your skills, qualifications, experience, and location.
Many ThredUp employees also have the opportunity to own shares of ThredUp stock. ThredUp employees are eligible for discretionary restricted stock unit awards, as well as a discount when purchasing ThredUp stock if voluntarily participating in ThredUp’s Employee Stock Purchase Plan. Subject to eligibility requirements, you’ll also receive other benefits: Comprehensive medical & dental coverage, vision, 401k, life and disability insurance.

This role is not eligible for visa sponsorship.

What We Offer:

• 4-day work week, with Fridays off

• Hybrid work environment: 3 days in the office and 1 day remote each week

• Competitive salary (we leverage market data)

• Many ThredUp employees also have the opportunity to own shares of ThredUp stock and are eligible for discretionary restricted stock unit awards

• Employee stock purchase plan

• Flexible PTO (take the time you need) + 13 company holidays

• Paid Sabbatical after 3 years of full time employment

• Generous paid parental leave for new mothers and fathers

• Medical, dental, vision, 401k, life and disability insurance offered

• We live by our Core Values of Transparency, SpeakingUP, Thinking Big, Infinite Learning, Influencing Outcomes & Seeking the Truth

We believe diversity, inclusion and belonging is key for our team

At ThredUp, our mission has been built on extending the lives of millions of unique clothing items. Much like our inventory, we are proud to have fostered a workplace that is one-of-a-kind. As a company focused on diversity, inclusion and belonging, we are committed to ensuring our employees are comfortable bringing their authentic selves to work every day. A unique perspective is critical to solving complex problems and inspiring a new generation to think secondhand first. Be you.

If you are a candidate with a disability and have a reasonable accommodation request for the job application process, please email [email protected] the specific details of your disability related accommodation request. This email address is reserved for candidates with disabilities only. General application inquiries will not receive a response.