Senior Program Manager – Deployments

Responsibilities

• Own the end-to-end deployment operations program, designing and scaling the processes that take a customer from signed contract to live autonomous operation.

• Identify manual, brittle, or one-off processes across sales, customer success, and customer support that create bottlenecks at scale, and build automated replacements.

• Partner with sales and customer success to ensure pre-sale commitments translate into executable deployment plans with clear timelines, dependencies, and handoffs.

• Develop and maintain the operational playbooks, tooling, and workflows that field and support teams rely on across all active deployments.

• Establish SLA frameworks and escalation paths for customer support that remain effective as deployment volume grows.

• Build a structured feedback channel between customer-facing teams and Product, synthesizing field observations into clear input on feature gaps, operational friction, and emerging customer needs.

• Define and track deployment KPIs, including time-to-live, issue resolution rates, and deployment repeatability, and use them to drive continuous improvement.

• Collaborate with engineering and product to ensure internal tooling investments reflect real deployment requirements and scale constraints.

Qualifications

• 6+ years of experience in program or project management, deployment operations, or a related role with direct ownership of scaling complex programs.

• Bachelor's degree in a relevant field such as Computer Science, Engineering, Business, or a related discipline.

• Demonstrated experience designing and automating workflows across sales, customer success, or support functions, ideally in a hardware or field deployment context.

• Strong analytical instincts with the ability to spot systemic problems in operational data and build durable solutions.

• Experience working closely with customer-facing teams in a technical product environment involving complex, multi-stakeholder deployments.

• Familiarity with CRM and support platforms (e.g., HubSpot, Salesforce, Zendesk) and project tracking tools such as Jira and Confluence.

• Excellent communication skills; able to operate across sales, engineering, product, and executive stakeholders without losing clarity.

• Comfortable operating without a playbook, knowing when to establish process and when to move without it.
• Experience in autonomous systems, robotics, or industrial automation strongly preferred.

Benefits & Perks

• Health benefits (Medical, Dental, Vision, HSA and FSA (Health & Dependent Daycare), Employee Assistance Program, 1:1 Health Concierge)
• Life, Short-term and long-term disability insurance (Cyngn funds 100% of premiums)
• Company 401(k)
• Commuter Benefits
• Flexible vacation policy
• Remote or hybrid work opportunities
• Sabbatical leave opportunity after 5 years with the company
• Paid Parental Leave
• Daily lunches for in-office employees and fully-stocked kitchen with snacks and beverages
• Monthly meal and tech allowances for remote employees