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Artificial Intelligence • Big Data • Healthtech • Information Technology • Machine Learning • Software • Analytics
Lead complex cardiology implementation projects across clinical, technical, operational, software, quality, and business teams. Develop plans, schedules, scope documentation, and risk mitigations; coordinate interconnected workstreams; manage customer and executive communications; resolve conflicts and dependencies; oversee implementation, integration, release, and deployment activities; and report project status to leadership. Provide guidance to project managers while supporting process improvement and PMO initiatives.
Top Skills:
HipaaJIRAExcelMicrosoft PowerpointMicrosoft SharepointMicrosoft VisioMicrosoft WordSalesforceSmartsheetSox
Healthtech
Leads mid- to large-scale clinical laboratory implementations involving instrumentation, data management, and automation systems. Manages project plans, budgets, timelines, quality, customer readiness, infrastructure assessments, stakeholder coordination, procurement, and equipment installation. Requires extensive national travel, laboratory regulatory knowledge, project management experience, and the ability to interpret floor plans and design drawings.
Top Skills:
ExcelMicrosoft PowerpointMicrosoft WordSmartsheet
Information Technology
Own multiple concurrent cross-functional projects across digital launches, marketing campaigns, events, coaching programs, digital products, and media initiatives. Build project plans, manage dependencies and timelines, coordinate internal teams and external partners, identify risks, enforce accountability, validate deliverables, and improve Asana-based project infrastructure. The role requires a hands-on, detail-oriented operator who can drive complex remote projects from planning through completion.
Top Skills:
AgileAsanaCRMExcelGoogle SheetsHubspotInfusionsoft/KeapMarketing AutomationScrum
PTP is a fast-growing system integrator that offers strategic Customer Experience (CX) solutions to our clients. We are looking for a Senior Project Manager to help us design and deliver CX solutions that provide our clients with a beautiful customer journey that achieves results. At PTP we value aptitude and creativity as well as experience. We are a diverse organization and are looking for bright, passionate and committed professionals who strive to be the best at what they do.
Responsibilities
- Manage all aspects of the project delivery including project schedule, scope management, risk management, scheduling resources, setting goals and priorities, and reporting project status
- Ensure engagements are on time, on budget and exceed quality expectations
- Have the ability to fully understand solution functionality and high level architectures to actively manage scope and customer expectations
- Establish and maintain quality relationships between our clients, strategic partners and third party providers
- Achieve profitability goals by providing high-quality and efficient delivery services
- Conduct JAD sessions and document requirements for CX solutions
Requirements
- 3+ years relevant experience managing projects related to contact centers, self service, and CX
- Understand the end-to-end expectations for lift and shift projects and activities
- Excellent written and oral communication skills
- Excellent presentation skills
- Understanding of system architecture
- Expert in the use of MS Office and MS Project
- Self service (voice and digital) application familiarity
- Proven ability to work under pressure within a team and in isolation
Desired
- Experience managing implementations of Genesys or cloud based contact center platforms
- Top tier management consulting experience
- Project Management Certification, e.g. PMI
- Experience with Wrike
PTP San Francisco, California, USA Office
San Francisco, CA, United States
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