Senior Research Operations Manager

| United States | Remote
Employer Provided Salary: 162,000-215,000 Annually
Salary data is provided by the employer. Please note this is not a guarantee of compensation.
Easy Apply
By clicking Apply Now you agree to share your profile information with the hiring company.

Grammarly is excited to offer a remote-first hybrid working model. Team members work primarily remotely in the United States, Canada, Ukraine, Germany, or Poland. Certain roles have specific location requirements to facilitate collaboration at a particular Grammarly hub.

All roles have an in-person component: Conditions permitting, teams meet 2–4 weeks every quarter at one of Grammarly’s hubs in San Francisco, Kyiv, New York, Vancouver, and Berlin, or in a workspace in Kraków. This flexible approach gives team members the best of both worlds: plenty of focus time along with in-person collaboration that fosters trust and unlocks creativity.

Grammarly team members in this role must be based in the United States, and they must be able to collaborate in person 2 weeks per quarter, traveling if necessary to the hub(s) where the team is based.

The opportunity

Grammarly is the world’s leading AI writing assistance company trusted by over 30 million people and 70,000 professional teams every day. From instantly creating a first draft to perfecting every message, Grammarly’s product offerings help people at 96% of the Fortune 500 get their point across—and get results. Grammarly has been profitable for over a decade because we’ve stayed true to our values and built an enterprise-grade product that’s secure, reliable, and helps people do their best work—without selling their data. We’re proud to be one of Inc.’s best workplaces, a Glassdoor Best Place to Work, one of TIME’s 100 Most Influential Companies, and one of Fast Company’s Most Innovative Companies in AI.

To achieve our ambitious goals, we’re looking for a Senior Research Operations Manager to support our Human Insights team. The Human Insights team at Grammarly is responsible for uncovering insights about users’ needs, attitudes, and behaviors to influence and inspire the company. We work with functions across product, design, and marketing, and our goal is to build our business with users at its center. 

This is an ideal role for someone passionate about operational efficiency and user-centered research. This position will report to the Senior Research Manager on the Human Insights team. 

Your impact

As Senior Research Operations Manager you will work directly with our research team to facilitate participant recruitment and coordinate research studies. Applying your breadth of knowledge in research operations will enable first-class writing and communication research. You will help shape the ideal participant experience, craft an efficient and continuous user learning environment across our company, and help the research team operate efficiently. 

In this role, you will:

  • Identify team needs concerning processes, tools, documentation, asset management, etc.
  • Provide stakeholders with visibility on current work and opportunities for cross-collaboration.
  • Implement or drive changes to ensure researchers are working at a sustainable pace on high-priority and high-impact activities.
  • Maintain healthy and engaged research panels of Grammarly users.
  • Assist our research team by helping recruit users through direct outreach and email deployments.
  • Monitor email communications between Grammarly and research participants.
  • Assist with the distribution of incentives for research conducted.
  • Track and prepare study-specific information using databases, spreadsheets, and other tools (some SQL experience is a bonus).
  • Interface with our Legal, Security, and Procurement teams to onboard and pay vendors, including facilitating statements of work and supporting leadership in negotiating business terms and budgets.
  • Ensure project documentation is completed promptly and maintained in appropriate project files.
  • Provide stakeholders with visibility and updates on current projects and resource use.

We’re looking for someone who

  • Embodies our EAGER values—is ethical, adaptable, gritty, empathetic, and remarkable.
  • Is inspired by our MOVE principles, which are the blueprint for how things get done at Grammarly: move fast and learn faster, obsess about creating customer value, value impact over activity, and embrace healthy disagreement rooted in trust.
  • Is able to collaborate in person 2 weeks per quarter, traveling if necessary to the hub where the team is based.
  • Has a minimum of 5 years of relevant experience working in a project-coordination or customer-support role—ideally working within a research- or design-operations team.
  • Understands project and process management and is able to manage multiple projects simultaneously and adapt to changing priorities and schedules.
  • Has a general knowledge of user experience and market research concepts and/or processes.
  • Can coach and facilitate—is an enabler, not a filter.
  • Consistently focus themselves and the team on the highest-impact activities.
  • Is able to work with a variety of stakeholders.
  • Has strong organization and communication skills. Can effectively distill key information from multiple ambiguous sources and strives to create clarity.
  • Has experience with research software and tools (UserTesting, Qualtrics, DScout, etc.).

Support for you, professionally and personally

  • Professional growth: We believe that autonomy and trust are key to empowering our team members to do their best, most innovative work in a way that aligns with their interests, talents, and well-being. We support professional development and advancement with training, coaching, and regular feedback.
  • A connected team: Grammarly builds a product that helps people connect, and we apply this mindset to our own team. Our remote-first hybrid model enables a highly collaborative culture supported by our EAGER (ethical, adaptable, gritty, empathetic, and remarkable) values. We work to foster belonging among team members in a variety of ways. This includes our employee resource groups, Grammarly Circles, which promote connection among those with shared identities, such as BIPOC and LGBTQIA+ team members, women, and parents. We also celebrate our colleagues and accomplishments with global, local, and team-specific programs. 

Compensation and benefits

Grammarly offers all team members competitive pay along with a benefits package encompassing the following and more: 

  • Excellent health care (including a wide range of medical, dental, vision, mental health, and fertility benefits)
  • Disability and life insurance options
  • 401(k) and RRSP matching 
  • Paid parental leave
  • Twenty days of paid time off per year, eleven days of paid holidays per year, and unlimited sick days 
  • Home office stipends
  • Caregiver and pet care stipends
  • Wellness stipends
  • Admission discounts
  • Learning and development opportunities

Grammarly takes a market-based approach to compensation, which means base pay may vary depending on your location. Our US and Canada locations are categorized into compensation zones based on each geographic region’s cost of labor index. For more information about our compensation zones and locations where we currently support employment, please refer to this page. If a location of interest is not listed, please speak with a recruiter for additional information. 

Base pay may vary considerably depending on job-related knowledge, skills, and experience. The expected salary ranges for this position are outlined below by compensation zone and may be modified in the future. 

United States: 

Zone 1: $180,000 – $215,000/year (USD)

Zone 2: $162,000 – $193,000/year (USD)

We encourage you to apply

At Grammarly, we value our differences, and we encourage all—especially those whose identities are traditionally underrepresented in tech organizations—to apply. We do not discriminate on the basis of race, religion, color, gender expression or identity, sexual orientation, ancestry, national origin, citizenship, age, marital status, veteran status, disability status, political belief, or any other characteristic protected by law. Grammarly is an equal opportunity employer and a participant in the US federal E-Verify program (US). We also abide by the Employment Equity Act (Canada).

#LI-MG1

#LI-Hybrid

All team members meeting in person for official Grammarly business or working from a hub location are strongly encouraged to be vaccinated against COVID-19.

 

Read Full Job Description
Easy Apply
By clicking Apply Now you agree to share your profile information with the hiring company.

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PythonLanguages
    • ScalaLanguages
    • SqlLanguages
    • SwiftLanguages
    • StylusLanguages
    • TypeScriptLanguages
    • Objective-C++Languages
    • ClojureLanguages
    • GoLanguages
    • ReactLibraries
    • ReduxLibraries
    • MobXLibraries
    • PyTorchLibraries
    • RxJava2Libraries
    • RxJSLibraries
    • scikit-learnLibraries
    • Vowpal WabbitLibraries
    • LeakCanaryLibraries
    • AlamofireLibraries
    • StarscreamLibraries
    • LottieLibraries
    • FlatBuffersLibraries
    • XGBoostLibraries
    • OpenNLPLibraries
    • spaCyLibraries
    • AllenNLPLibraries
    • Node.jsFrameworks
    • SparkFrameworks
    • TensorFlowFrameworks
    • MockitoFrameworks
    • EspressoFrameworks
    • UI AutomatorFrameworks
    • OpenNMTFrameworks
    • AWS RDSDatabases
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • FigmaDesign
    • AsanaManagement
    • ConfluenceManagement
    • JIRAManagement
    • WordpressCMS
    • SalesforceCRM
    • Salesforce Marketing CloudEmail

Location

Grammarly’s San Francisco headquarters is located downtown, just a 5-minute walk from the Embarcadero BART station.

An Insider's view of Grammarly

How do you collaborate with other teams in the company?

We resolve our problems with constructive discussions that are only made possible by the level of empathy and listening skills that team members have here. It makes me happy to know I work with such exceptional people.

Maryna

Engineering Manager

How does the company support your career growth?

I was initially attracted to (and surprised by) the growth and scale of the business, and the feeling only grows as we expand into B2B. With its adaptable, positive, and passionate team, Grammarly is a unique place to be."

Nicole

Product Marketing

What is your vision for the company?

Writing helps us all achieve personal, professional, and academic success, but effective communication requires talent and time. It can be very challenging, and we may not always be able to effectively express our meaning, convey our intent, and be fully understood—creating a gap with our audience. We’re building Grammarly to close this gap.

Brad

CEO

What projects are you most excited about?

I always feel pumped when I see the positive feedback we get from our users. To know that your work is helping people discover a product that meaningfully improves their lives—it never gets old.

Shanik

Head of Growth

What are Grammarly Perks + Benefits

Grammarly Benefits Overview

Grammarly offers all team members competitive pay along with a comprehensive benefits package that includes superior health care. We also offer ample and defined time off, gym and recreation stipends, admission discounts to events and cultural institutions, and more. We frequently take time to acknowledge and celebrate our colleagues’ accomplishments.

On top of our programs and policies, Grammarly also believes strongly in making sure that a major benefit is the company’s focus on a culture of collaboration and cooperation. We hire people we trust, and we give team members autonomy to do their best work. We also support professional development with training, coaching, and regular feedback.

Culture
Volunteer in local community
Partners with nonprofits
Remote work program
Grammarly is excited to offer a remote-first hybrid working model. Learn more here: https://www.grammarly.com/blog/remote-first-hybrid-work-model/
Diversity
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance + Wellness
Flexible Spending Account (FSA)
Disability insurance
Grammarly-paid insurance programs include life, AD&D, and short-term and long-term disability.
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Team workouts
Fitness initiatives at Grammarly include In-office yoga and sponsored race teams.
Mental health benefits
Grammarly provides employee assistance programs and counseling services (including virtual care).
Financial & Retirement
401(K)
Company equity
Child Care & Parental Leave
Generous parental leave
We provide up to 12 weeks of parental leave for the birthing person and 8 weeks of leave for the birthing partner.
Vacation + Time Off
Generous PTO
Sabbatical
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Some meals provided
Company-sponsored happy hours
Fitness stipend
Home-office stipend for remote employees
Professional Development
Job training & conferences
Grammarly offers employees professional development opportunities like an annual individual budget for training along with the ability to attend job-related conferences and seminars.
Lunch and learns
Promote from within

More Jobs at Grammarly

Easy Apply
By clicking Apply Now you agree to share your profile information with the hiring company.
Learn more about GrammarlyFind similar jobs like this