Senior Sales Operations Associate

Snap Inc is a technology company. We believe the camera presents the greatest opportunity to improve the way people live and communicate. Snap contributes to human progress by empowering people to express themselves, live in the moment, learn about the world, and have fun together. The Company’s three core products are Snapchat, a visual messaging app that enhances your relationships with friends, family, and the world; Lens Studio, an augmented reality platform that powers AR across Snapchat and other services; and its AR glasses, Spectacles.

We’re looking for a Senior Sales Operations Associate to join Snap! As a member of our Sales Technology Team, you’ll make our global sales organization more efficient and data-driven by defining and executing our strategy for AI-powered sales tools. You’ll partner closely with sales, operations, and technical teams to deliver innovative solutions that optimize sales processes and empower teams to perform at their best.

What you’ll do:

• Proactively identify opportunities to develop and maintain the AI tooling roadmap aligned to sales productivity and revenue priorities.

• Partner with sales and operations leaders to design, optimize, and automate sales processes using next-generation AI tools and platforms.

• Translate business needs into detailed requirements for technical partners, focusing on AI-powered systems, workflow automation, and predictive analytics.

• Collaborate closely with CRM Engineering, Data Science, and Product teams to build and implement AI-driven tooling solutions within Salesforce and other sales technologies.

• Drive adoption through user acceptance testing, change management, training, and ongoing iteration, ensuring smooth rollout and sustained engagement across global sales teams.
   

Knowledge, Skills & Abilities:

• Proven experience in Sales Operations, Technical Program Management, or Revenue Operations, with a strong understanding of systems architecture and business processes.

• Ability to define and execute AI strategy in partnership with Operations and Engineering stakeholders — managing tradeoffs such as 1P vs. 3P and bespoke vs. scalable solutions while proactively identifying opportunities to enhance the sales and client service process.

• Hands-on experience building and implementing AI-powered solutions using tools such as Google Agentspace, ChatGPT for Enterprise, Salesforce Agentforce, or Microsoft Copilot.

• Technical fluency across cloud platforms (GCP, AWS) and programming languages such as Python or JavaScript, with experience integrating AI systems and data pipelines.

• Strong project and stakeholder management skills, with the ability to balance multiple initiatives and effectively translate business needs into technical execution.

• Demonstrated success in launching, scaling, and driving adoption of AI projects across large sales teams.

 Minimum qualifications:

• 4+ years working in Sales Operations, Technical Program Management, or similar functions
   

Preferred qualifications:

• Bachelor’s degree in a business, computer science, finance, or related discipline (or equivalent years of experience)

• Strong understanding of LLM architectures, prompt engineering, and agent orchestration.

• Expertise with Salesforce CRM and other sales tools, including customization, workflow automation, and integrations.

• Relevant certifications (PMP, Google Cloud Architect, Salesforce Administrator/Developer) are preferred.

• Experience working in the tech, media, or digital advertising industry, with strong knowledge of the global advertising market.

If you have a disability or special need that requires accommodation, please don’t be shy and provide us some information.

"Default Together" Policy at Snap: At Snap Inc. we believe that being together in person helps us build our culture faster, reinforce our values, and serve our community, customers and partners better through dynamic collaboration. To reflect this, we practice a “default together” approach and expect our team members to work in an office 4+ days per week. 

At Snap, we believe that having a team of diverse backgrounds and voices working together will enable us to create innovative products that improve the way people live and communicate. Snap is proud to be an equal opportunity employer, and committed to providing employment opportunities regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, pregnancy, childbirth and breastfeeding, age, sexual orientation, military or veteran status, or any other protected classification, in accordance with applicable federal, state, and local laws. EOE, including disability/vets.

We are an Equal Opportunity Employer and will consider qualified applicants with criminal histories in a manner consistent with applicable law (by example, the requirements of the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, where applicable).

Our Benefits: Snap Inc. is its own community, so we’ve got your back! We do our best to make sure you and your loved ones have everything you need to be happy and healthy, on your own terms. Our benefits are built around your needs and include paid parental leave, comprehensive medical coverage, emotional and mental health support programs, and compensation packages that let you share in Snap’s long-term success!

Compensation

In the United States, work locations are assigned a pay zone which determines the salary range for the position. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. The starting pay may be negotiable within the salary range for the position. These pay zones may be modified in the future.

Zone A (CA, WA, NYC):

Zone B:

Zone C: