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Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.
Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.
Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.
Intercom is seeking a Senior Sales Strategy & Planning Manager with a proven track record in leading sales planning processes, driving initiatives to improve sales productivity, and supporting strategic GTM projects. In this role, you’ll directly influence the company’s trajectory and collaborate closely with Intercom’s senior leadership. This is a unique opportunity to operate with significant autonomy, lead high-impact initiatives, and shape Intercom’s global sales strategy as we continue to lead in AI-powered customer service.
What will I be doing?- Lead annual, semi-annual, and quarterly sales planning, including org design, headcount deployment, capacity planning, goal setting, and quota assignment.
- Analyze and track sales productivity across the organization, delivering actionable insights to drive performance improvements.
- Partner closely with GTM leadership, Finance, and all RevOps teams to optimize and scale our GTM engine.
- Serve as a trusted advisor to GTM leadership on sales planning and strategic initiatives.
- Lead and support ad-hoc GTM strategic projects.
- Build and maintain strong relationships with sales leadership and cross-functional stakeholders to ensure alignment and effective execution.
- 8+ years of experience in sales strategy and planning.
- Experience in high-growth, performance-driven B2B technology companies, ideally within SaaS and consumption-based business models, with sales teams of over 100 people.
- Strong analytical and quantitative skills with a data-driven approach to problem-solving.
- Strategic, structured thinker with excellent business acumen.
- Proven ability to translate business needs into actionable strategies and implement process improvements.
- Exceptional communication skills with the ability to tailor messaging to executive and cross-functional audiences.
- Comfortable working independently and collaboratively in a fast-paced environment.
- Strong project management skills and experience managing multiple initiatives and priorities.
- Solid understanding of sales compensation and incentive design in B2B technology contexts.
- Collaborative team player with the ability to influence senior stakeholders, including at the C-suite level, in a cross-functional setting.
We are a well-treated bunch with awesome benefits! If there’s something important to you that’s not on this list, talk to us!
- Competitive salary and meaningful equity
- Comprehensive medical, dental, and vision coverage
- Regular compensation reviews - great work is rewarded!
- Flexible paid time off policy
- Paid Parental Leave Program
- 401k plan & match
- In-office bicycle storage
- Fun events for Intercomrades, friends, and family!
*Proof of eligibility to work in the United States is required.
The base salary range for candidates within the San Francisco Bay Area is $161,875- $188,125. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).
Policies
Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.
We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values.
Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.
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Intercom San Francisco, California, USA Office
The SF office is located in the bustling SoMa district. It's just off Market Street, a 2 minute walk from Montgomery BART and Muni. The area is dotted with amazing dining spots, although our Workplace Experience team also looks after us with tons of delicious food, drink and snacks.
What you need to know about the San Francisco Tech Scene
Key Facts About San Francisco Tech
- Number of Tech Workers: 365,500; 13.9% of overall workforce (2024 CompTIA survey)
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- Research Centers and Universities: Stanford University; University of California, Berkeley; University of San Francisco; Santa Clara University; Ames Research Center; Center for AI Safety; California Institute for Regenerative Medicine
