Senior Software Support Specialist (Accounting - 7020)**Hybrid Remote Position**

Explore a career at EAH Housing.

Start or continue a career in real estate development and management with EAH Housing. We are looking for talented and skilled professionals as we expand our property portfolio throughout California and Hawai`i. As a mission-based nonprofit organization and industry leader for more than 50 years, we live up to our values, and work to create opportunities to empower people to live better lives. Join us and make a difference today.

What we offer.

We offer a comprehensive benefits package that includes medical, dental, vision, disability and life insurance, as well as a 403(b) retirement plan with a 5% match. We also offer generous vacation accrual, holiday schedule, and work schedule flexibility.
We believe in work / life balance.
15 days of vacation per year (which increases based on years of service)
10 paid sick days per year
12 paid holidays
Flexible Start Times (REM Onsite Positions)
We take care of our employees.
Competitive Salaries  
403b Retirement Plan with with a match to every dollar you save for retirement, up to 5% of your pay
Employee Wellness Program
Comprehensive Medical Insurance Plans
Affordable Dental & Vision Insurance
Flexible Spending Account
EAP – Mental Health, Financial and Legal Services
$1,500 Employee Referral Program
EAH University, an in-house training program

This position is for a full-time Sr. Software Support Specialist to work at EAH Corporate in San Rafael, CA. Bachelor's Degree, in a computer-related field or Real Estate and/or Accounting/Business and some formal training/certification in computer related field. Two years’ experience in multi-regional property management or housing regulatory agency. Five years’ experience in accounts payables/receivables and/or bookkeeping at a property management company. COS (Certified Occupancy Specialist) and/or TCS (Tax Credit Specialist) certifications preferred. Experience in remote telephone support and problem resolution preferred. Prior Yardi Voyager experience, a strong plus. Salary range: $70,000 - $104,000 per year; hiring range for new employees is generally $70,000 - $87,000 per year, DOE. Please note an offer will take into consideration the experience of the final candidate and the current salary level of individuals working at EAH in a similar role.

COMPANY OVERVIEW

Established in 1968, EAH Housing is one of the largest and most respected nonprofit housing development and management organizations in the western United States. EAH develops low-income multifamily housing, manages more than 222 properties throughout in California and Hawai’i, and plays a leadership role in local, regional, and national housing advocacy efforts.       

EAH Housing puts its core values into action every day as our staff of 700 people serves 25,000 residents in 87 municipalities. We offer competitive wages, comprehensive benefits, professional development, and invest in our employees through extensive training programs. Please visit our www.eahhousing.org to learn more about us, our culture, and how we strive to maintain excellence in everything we do.

For immediate consideration, please apply to requisition SRSOF004552 on our website at www.eahhousing.org/careers

POSITION OVERVIEW

Monitors Yardi records for regulatory and company policy compliance and provides Yardi support for EAH Real Estate Management, Compliance and Accounting Departments. Oversees Software Support team responding to help desk tickets for Yardi software issues and ensures that responsiveness meets EAH’s needs and standards. Utilizes knowledge of local, state and federal laws and regulations relevant to affordable multi-family housing development, Housing Tax Credits and HUD programs to evaluate projects and provide assistance. Uses knowledge of Yardi to ensure property managers are utilizing the system correctly and that their training needs and accounting requirements are met. Keeps abreast of changes to housing regulations and software updates. Requires occasional on-site visits. Understands and supports EAH’s mission and core values.

RESPONSIBILITIES

Project Management

• Collaborates with Business Systems Analyst, IT Department and internal technology partners, vendors and business regarding all aspects of end-to-end systems solution delivery, including design, requirement definition, analysis, communication, testing, pilot/implementation and on-going support with business partners.
• Assists in implementation of new business systems modules and products. Test and lead testing efforts related to new functionality, new module, and upgrades to existing modules including creating test plans, test cases, and working to ensure process is followed by managers.
• Helps define and implement processes for managing system rollouts.
• Communicates and tracks user requirements throughout the project life cycle in response to changing user needs or understanding of the application.

Yardi System Support and Training

• Oversees Yardi helpdesk ticketing system and email tickets. Ensures support specialists & analysts are providing timely responses in a professional, customer service-oriented fashion that resolves core issues as efficiently as possible.
• Provides Yardi technical assistance to site staff, Property Supervisors, Accounting, and Compliance staff.
• Prioritizes and resolves problems as they arise and notifies management of potential high impact issues in a timely manner.
• Regularly analyzes helpdesk tickets for common issues in order to identify ways to improve business processes or make training recommendations.
• Proactively identifies, diagnoses, and takes corrective actions and resolves application system incidents and problems.
• Configures and manages system user security, including creating and maintaining user roles, permissions, system settings, and approval workflows.
• Continually look for ways to leverage Yardi’s capabilities to improve efficiency through workflow, automation and process improvement.
• Provides Yardi reports as requested by all departments.
• Monitors Yardi compliance-related tracking reports such as PSR, NAUR, UVR and ELI.
• Monitors Yardi for accounting-related tracking reports including GRP, Rent Roll and Delinquency Report.
• Conducts one-on-one and group training on Yardi voyager for all departments as scheduled. Train and coach new and existing employees on workflows/procedures related to Yardi property management software systems via in person, telephone and webinar sessions.
• Recommends software changes to coincide with Yardi-related updates. Rolls out training on Yardi updates.

SUPERVISORY RESPONSIBILITIES

May direct the work of other Yardi help desk staff.

QUALIFICATIONS

Bachelor's Degree, in a computer-related field or Real Estate and/or Accounting/Business and some formal training/certification in computer related field. Two years’ experience in multi-regional property management or housing regulatory agency. Five years’ experience in accounts payables/receivables and/or bookkeeping at a property management company. Prior Yardi Voyager experience, a strong plus.

DESIRABLE ADDITIONAL QUALIFICATIONS

• COS (Certified Occupancy Specialist) and/or TCS (Tax Credit Specialist) certifications preferred.
• Experience in remote telephone support and problem resolution.

CRIMINAL BACKGROUND CHECK REQUIREMENTS

EAH Housing conducts criminal background checks on all candidates who have received a conditional job offer. Once you have received such an offer, you will be required to submit and pass our criminal background requirements. EAH also verifies education and employment history. Any verified discrepancy (resume or online application) may delay your background check results and/or affect your eligibility to work at EAH. Please be advised that certain roles may also require fingerprinting due to legal requirements.  If onsite housing is a requirement of the position, any household members over 18 years of age who will be living onsite with the candidate must also undergo a criminal background check and tenant screening.  Satisfactory completion of background check and fingerprinting requirements is a requirement of employment with EAH.  

DRUG TESTING

EAH Housing requires all candidates who have received a conditional job offer to submit to drug testing within 72 hours from acceptance of our job offer.  EAH Housing does not test for marijuana/cannabis. Satisfactory completion of drug testing is a requirement of employment with EAH. 

EAH Housing is an EEO Employer.  CA BRE #00853495 | HI RB-16985

INDEAH

Qualifications Behaviors Preferred Innovative: Consistently introduces new ideas and demonstrates original thinking Team Player: Works well as a member of a group Leader: Inspires teammates to follow them Functional Expert: Considered a thought leader on a subject Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well Dedicated: Devoted to a task or purpose with loyalty or integrity Education Required Bachelors or better. Experience Required Accounts payables/receivables and/or bookkeeping at a property management company. Multi-regional property management or housing regulatory agency. Preferred Yardi Voyager Experience Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.