This role will report into our Solutions Consulting team. The Solutions Consulting team is an integral part of the Outreach Go-To-Market function. We focus on driving real business impact for customers by being both technology and domain experts. We are expected to understand our customer’s challenges and objectives - then guide them toward lasting solutions. We do this by partnering with other functions, internally (professional services, product, engineering, success, marketing) and externally (partners).
Working in a fast-growth company means that no day is ever the same! Here are the main responsibilities and tasks you’ll undertake while working with us:
Your Daily Adventures Will Include
Becoming and acting as a subject matter expert on the Outreach platform and acting as a trusted advisor to both customers and internal teams
Partner and collaborate with Sales to identify customer and prospect selling tools, business processes, opportunities and risks through in-depth discovery
Helping qualify opportunities through in-depth discovery of customer and prospect business processes in order identify opportunities and risks that need to be addressed during the sales process
Participate in product demonstrations highlighting Outreach's business value
Understanding goals and value propositions for various stakeholders within customer organizations
Ensuring effective communication of customer and prospect pains and requirements to Outreach’s onboarding and implementation teams
Building industry credibility through continuous learning of new sales trends & technology from blogs, podcasts, and other industry publications
Collaborating with Product, Customer Success, and other Outreach teams to build a better company and platform for our customers
Sharing your product and selling knowledge with other Outreach teams, helping them strengthen their own skills, and better support our customers and prospects
Our Vision of You
Experience – You have 4+ years of experience in pre-sales/solutions consulting
Inquisitive Problem Solver – You ask thoughtful questions resulting in meaningful insights; you probe in a way that leads people to step outside their mindset; you unearth pain points and elicit new ideas
Value Driver – You are able to translate customer use cases and business goals into scalable, and value-based solutions
Excellent Presentation Skills – You can deliver engaging demonstrations, drawing on customer examples and industry insights to highlight business value for a diverse range of stakeholders personas
How success is Measured
- Consistently supports the achievement of influenced ARR targets across the Enterprise segment.
- Delivers high-quality discovery and demos that progress deals and improve win rates.
- Demonstrates increasing autonomy across sales cycles, POVs, and solution design.
- Provides clear, actionable handovers to Customer Success and Professional Services.
- Earns trust from Sales partners as a reliable, value-driven Solutions Consultant.
- Actively contributes to team knowledge-sharing and continuous improvement.
Outreach San Francisco, California, USA Office
San Francisco, United States
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