Darktrace is a global leader in AI-driven cybersecurity, helping organizations stay ahead of evolving threats every day.
Darktrace was built on a genuinely differentiated idea: that Adaptive AI could detect and respond to novel, real-time cyber threats. That approach matters more than ever in the era of AI. Today, our customers depend on us to stay ahead.
At Darktrace, we are energized by that responsibility. We work across teams and rally around a shared goal. We own outcomes end to end - step in, step up and see things through without waiting to be asked. We make decisions with urgency, say the hard thing, and hold each other to high standards with care and directness. We move first and learn fast anticipating where our customers are going next, continuously challenging ourselves.
We invest in the skills, learning and opportunities that help people deliver at the level their roles demand, and reward the aptitude and curiosity to grow beyond them.
Our Values: Own It | Win as One | Raise Our Bar | Move First. Learn Fast
Job Description:
As a Solutions Engineer on the Expansion Team, you will partner with Expansion Account Executives and Technical Success Managers to drive growth within existing customers, leading the technical expansion process through discovery, solution alignment, use case development, and value realization.
As a trusted technical advisor, you will shape account strategy, uncover growth opportunities, and demonstrate measurable outcomes across the customer lifecycle. Through deep technical engagement and strong stakeholder relationships, you will help customers strengthen cyber resilience, expand platform utilization, and maximize the impact of Darktrace across their environments.
Key Responsibilities
Technical Ownership & Account Growth
Lead technical strategy for upsell, cross-sell, and renewals
Identify expansion opportunities, risks, and technical whitespace
Build long-term credibility with Security, IT, and Cloud stakeholders
Discovery & Value Expansion
Conduct ongoing discovery of customer environments, threats, and adoption gaps
Translate insights into new use cases and expansion opportunities (MEDDPICC)
Align solutions to business outcomes, ROI, and success metrics
Solution Design & Architecture
Expand and optimize deployments across all of Darktrace’s core platform products and cross-platform products.
Design scalable solutions across hybrid, multi-cloud, and existing security stacks (SIEM, SOAR, EDR, NGFW)
Advise on integrations, performance, and architectural trade-offs
Operational Impact (SOC Alignment)
Uncover and align solutions to SOC workflows (triage, investigation, response)
Reduce alert fatigue and improve analyst efficiency
Advance customers toward proactive, AI-driven security operations
Customer Engagement & Value Selling
Engage technical and executive stakeholders with tailored messaging
Translate capabilities into business value (ROI, efficiency, risk reduction)
Influence decisions through consultative, insight-driven conversations
Pipeline & Account Strategy
Partner with AEs on opportunity qualification, deal strategy, and forecasting
Support account planning, QBRs, and prioritization of high-impact initiatives
Cross-Functional Collaboration
Work with Customer Success, Professional Services, Support, Product, and Engineering
Drive adoption, resolve challenges, and provide product feedback
Skills & Experience
Experience in Solutions Engineering, pre-sales, or technical account roles (cybersecurity/SaaS)
Strong knowledge of networking, cloud (AWS/Azure/GCP), and security architectures
Familiarity with SOC tools (SIEM, SOAR, EDR/XDR) and complex environments
Proven ability to expand accounts, design solutions, and influence stakeholders
Strong communication, analytical, and consultative selling skills
Fundamental understanding of AI technologies (LLM, ML, NLP)
Bachelor’s degree or higher preferred (or equivalent experience)
Relevant Cloud, Security, and/or AI certifications are a plus.
Compensation: Total on-target earnings (base salary + commission) of up to $240,000. Final compensation will be based on factors including experience, skills, and geographic location.
Benefits:
100% medical, dental and vision insurance, plus dependents
Paid parental leave
Pet insurance Discount
Life insurance
Commuter benefits
401(k)
Employee Assistance Program
As a growing business strengthening its governance and controls, this role plays a part in supporting high standards of integrity and accountability.
Darktrace is an Equal Opportunity Employer. We consider all qualified applicants for employment without regard to race, color, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.
Darktrace is committed to providing reasonable accommodations to qualified individuals with disabilities in accordance with applicable laws. If you require a reasonable accommodation to participate in the application or interview process, please contact your Talent Partner.
Employment with Darktrace is at-will, meaning either the employee or Darktrace may terminate the employment relationship at any time, with or without cause or notice, except where prohibited by law or governed by a separate written agreement.
Darktrace San Francisco, California, USA Office
555 Mission Street , San Francisco, CA, United States, 94105
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