Solution Engineer / Implementation Engineer

At Rootly, we are on a mission to be the go-to way companies respond when things go wrong, helping every organization be more reliable. We do this by building an industry-leading incident management platform that allows companies around the world consistently and quickly resolve incidents. We are not simply transforming an industry, we are carving an entirely new +$B segment ourselves and need incredible talent to achieve this ambitious goal together.

Customers love Rootly. Some of the fastest growing companies around the world such as NVIDIA, Figma, Canva, Tripadvisor, Squarespace and more rely on Rootly to power their critical incident management process. They obsess over our delightful enterprise-ready platform and unique partnership model. See why our customers have reviewed us 5 stars on G2.

Investors love Rootly. We are backed by some of the most respected funds in the world from Y Combinator to operators like the CTO of Dropbox and GitHub. We'd be happy to disclose our entire funding and profitability picture live during the interview. As a culture we relentlessly put transparency first. We conduct monthly financial reviews as a team so everyone has a pulse on the health of the business and publish what we are building in our weekly changelog.

Join our Solution and Implementation Engineering team as a technical expert and trusted advocate, guiding our customers on their journey to success with Rootly.

As an Solution/Implementation Engineer you'll be bringing technical expertise to customer implementations and demos. You will develop best practices and content around Incident Management and On-Call, and collaborate across engineering, customer success, support, and product teams to represent the customers’ voice and drive continuous product improvements.

If you’re a developer or technologist who loves discussing technology, working closely with customers across industries, and possesses a problem-solving, can-do mindset, we’d love to meet you as you’ll be joining a team that delivers real value through an industry-leading product.

• 5+ years of experience as a Solution Engineer, Implementation Engineer, Implementation Specialist, Software Engineer, or Sales Engineer, with a passion for working directly with customers.
• Strong knowledge of APIs and Infrastructure-as-Code (Terraform).
• Hands-on experience with scripting or programming languages such as JavaScript, Python, Ruby, or Go.
• Understanding of how organizations roll out mission-critical technology.
  
• Ability to prioritize responsibilities while adapting to a rapidly changing environment.
• Excellent communication and presentation skills, with the ability to engage and build relationships with engineers at all levels of an organization.

We’re not just another startup. We’re building something category-defining and want teammates who crave ownership, love solving hard problems, and thrive in a high-bar, high-impact environment.

Here’s what you can expect when you join Rootly:

• Competitive compensation and early equity in a fast-growing, venture-backed company.
• Comprehensive medical, dental, and vision coverage.
• 3 weeks of vacation, plus unlimited sick and mental health days, and a company-wide end-of-year shutdown to recharge.
• $500 stipend for home office setup.
• Learning and development budget at your discretion to support your growth.
• A fast-moving, high-impact environment where your leadership and ideas directly shape the future of the company.

If this sounds like the kind of challenge and opportunity you’re looking for, apply now and let’s build something great together.

Rootly is an equal opportunity employer. We aim to create an environment where every team member at Rootly feels like they belong so they can have a greater impact on our business and customers. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.