Own creative operations and marketing program execution: process creative briefs, assign and prioritize design work, track capacity and intake, manage integrated campaigns and product launches, maintain program documentation and status, recommend AI-first process improvements, and ensure timely delivery across cross-functional marketing teams.
Attentive® is the AI marketing platform for 1:1 personalization redefining the way brands and people connect. We’re the only marketing platform that combines powerful technology with human expertise to build authentic customer relationships. By unifying SMS, RCS, email, and push notifications, our AI-powered personalization engine delivers bespoke experiences that drive performance, revenue, and loyalty through real-time behavioral insights.
Recognized as the #1 provider in SMS Marketing by G2, Attentive partners with more than 8,000 customers across 70+ industries. Leading global brands like Crate and Barrel, Urban Outfitters, and Carter’s work with us to enable billions of interactions that power tens of billions in revenue for our customers.
With a distributed global workforce and employee hubs in New York City, San Francisco, London, and Sydney, Attentive’s team has been consistently recognized for its performance and culture. We’re proud to be included in Deloitte’s Fast 500 (four years running!), LinkedIn’s Top Startups, Forbes’ Cloud 100 (five years running!), Inc.’s Best Workplaces, and the Human Rights Campaign Foundation's Corporate Equality Index!
About the Role
We're looking for a Senior Specialist, Marketing Program Operations to join the Marketing PMO team and help drive flawless execution across the full marketing organization. We're looking for someone with marketing and/or creative operations experience who can operate as a strategic partner and keep complex, cross-functional work moving.
A core focus of this role is creative operations: you'll serve as the primary liaison between marketing program owners and the creative team, ensuring every campaign, launch, and activation has the creative assets it needs to execute on time. From webinar slides to email templates, paid ad creative to event materials, you'll own the bridge between strategy and production of design, copy, and motion deliverables.
This role will also have the opportunity to program manage many of Attentive’s integrated campaigns and product launches.
What You’ll Accomplish
- Act as the connective tissue between marketing program owners and the creative team, processing creative briefs and assigning work to designers. May also coordinate with our agency partners.
- Maintain visibility into the creative team's capacity and intake pipeline, flagging conflicts and prioritization decisions proactively
- Partner with campaign drivers across Growth, Customer, Product Marketing, Events, and Content Marketing to ensure creative is delivered for key milestones
- Support integrated campaign and product launch planning end-to-end: develop project plans, assign owners and timelines, coordinate across stakeholders, and hold teams accountable to on-time delivery
- Serve as a strategic thought partner, identifying gaps in process or resourcing, and then recommending and building AI-first solutions that enable the team to work faster
- Create and maintain source-of-truth program management documents and share clear status updates with stakeholders
- Ensure nothing falls through the cracks, and fold lessons learned back into future projects
Your Expertise
- 3-4 years of experience in marketing operations, campaign management, or a creative operations role
- Strong project management fundamentals with the ability to manage multiple concurrent workstreams
- Comfort acting as a liaison between creative and non-creative stakeholders
- Proactive communicator who can surface problems early and come with solutions
- Familiarity with project management tools (Monday.com), AI tools (Claude, ChatGPT), Google suite
- Comfort working in a fast-paced environment
You'll get competitive perks and benefits, from health & wellness to equity, to help you bring your best self to work.
For US based applicants:
- The US base salary range for this full-time position is $90,000 - $100,000 annually + equity + benefits
- Our salary ranges are determined by role, level and location
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Attentive Company Values
Default to Action - Move swiftly and with purpose
Be One Unstoppable Team - Rally as each other’s champions
Champion the Customer - Our success is defined by our customers' success
Act Like an Owner - Take responsibility for Attentive’s success
Learn more about AWAKE, Attentive’s collective of employee resource groups.
If you do not meet all the requirements listed here, we still encourage you to apply! No job description is perfect, and we may also have another opportunity that closely matches your skills and experience.
At Attentive, we know that our Company's strength lies in the diversity of our employees. Attentive is an Equal Opportunity Employer and we welcome applicants from all backgrounds. Our policy is to provide equal employment opportunities for all employees, applicants and covered individuals regardless of protected characteristics. We prioritize and maintain a fair, inclusive and equitable workplace free from discrimination, harassment, and retaliation. Attentive is also committed to providing reasonable accommodations for candidates with disabilities. If you need any assistance or reasonable accommodations, please let your recruiter know.
Attentive San Francisco, California, USA Office
114 Sansome Street, San Francisco, CA, United States, 94104
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