Senior Specialist, Trust & Safety Enablement

Snap Inc is a technology company. We believe the camera presents the greatest opportunity to improve the way people live and communicate. Snap contributes to human progress by empowering people to express themselves, live in the moment, learn about the world, and have fun together. The Company’s three core products are Snapchat, a visual messaging app that enhances your relationships with friends, family, and the world; Lens Studio, an augmented reality platform that powers AR across Snapchat and other services; and its AR glasses, Spectacles.

We’re looking for a Trust & Safety Enablement Senior Specialist to join team Snapchat! As a member of the Trust & Safety Enablement team, you will drive successful projects and initiatives across global vendor operations, tooling, compliance, and Quality Assurance. Working from our Los Angeles headquarters or San Francisco, or Palo Alto, you’ll collaborate with the Product, Engineering, Data Science, Policy, & Legal teams to streamline safety processes, drive strategy, and protect Snapchatters.

What you’ll do:

• Design and implement new operational workflows and track progress via a project plan, consider stakeholder impacts and helping them adopt the change

• Enhance existing operational workflows via process improvements

• Identify tooling discrepancies, provide recommendations for improvements and liaise with technical teams to implement solutions 

• Enhance existing Quality Assurance (QA) process and ensure global alignment through internal & external feedback loop processes to drive quality improvements 

• Develop and track internal/external business metrics related to new projects and capabilities 

• Investigate issues, identify their root causes, and implement comprehensive end-to-end solutions.

• Design, build, and maintain reports, dashboards, and metrics to monitor operations performance

• Create and enhance knowledge management documentation and deliver training

• Serve as a consultative partner and liaison with our external vendor teams and internal cross functional partners 

• Anticipate risks and impacts to T&S operations, negotiate with decision makers, and balance business needs versus technical constraints

• Execute effective workforce management and capacity planning

• Routinely review abuse and safety incident reports in queues, take appropriate action per operations policies, and follow through clearly and consistently on every report

• Be willing and able to work with sensitive, offensive, or disturbing issues and content that includes but is not limited to child exploitation, graphic violence, self-injury, and suicide which may be considered offensive or disturbing.

Knowledge, Skills, & Abilities:

• Intermediate analytical skills, including working with large data sets to solve business problems, and providing practical business insights via data visualization software (Advanced EXCEL, Looker, Tableau, etc.).

• Demonstrated ability to prioritize tasks, track deliverables and work independently with minimal supervision.

• Process driven individual with a proven track record of identifying gaps and implementing new processes / process optimizations.

• Experience in change management activities, along with designing and executing on communications and training plans.

• Self-Starter – takes initiative to identify opportunities to improve or build on processes and work products.

• Project management experience, including the ability to coordinate cross-functional teams, manage timelines, and deliver results while maintaining a focus on quality and stakeholder satisfaction.

• Not afraid to roll up their sleeves to get the job done, no type of work is “beneath” them.

Minimum qualifications:

• 3+ years of experience in consulting, online operations, product management, project management, or related experience managing special projects

• Bachelor’s degree or equivalent work experience

Preferred qualifications:

• 1+ years of Trust & Safety experience a plus, but not required 

If you have a disability or special need that requires accommodation, please don’t be shy and provide us some information.

"Default Together" Policy at Snap: At Snap Inc. we believe that being together in person helps us build our culture faster, reinforce our values, and serve our community, customers and partners better through dynamic collaboration. To reflect this, we practice a “default together” approach and expect our team members to work in an office 4+ days per week. 

At Snap, we believe that having a team of diverse backgrounds and voices working together will enable us to create innovative products that improve the way people live and communicate. Snap is proud to be an equal opportunity employer, and committed to providing employment opportunities regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, pregnancy, childbirth and breastfeeding, age, sexual orientation, military or veteran status, or any other protected classification, in accordance with applicable federal, state, and local laws. EOE, including disability/vets.

Our Benefits: Snap Inc. is its own community, so we’ve got your back! We do our best to make sure you and your loved ones have everything you need to be happy and healthy, on your own terms. Our benefits are built around your needs and include paid parental leave, comprehensive medical coverage, emotional and mental health support programs, and compensation packages that let you share in Snap’s long-term success!

Compensation

In the United States, work locations are assigned a pay zone which determines the salary range for the position. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. The starting pay may be negotiable within the salary range for the position. These pay zones may be modified in the future.

Zone A (CA, WA, NYC):

The base salary range for this position is $98,000-$146,000 annually.

Zone B:

The base salary range for this position is $93,000-$139,000 annually.

Zone C:

The base salary range for this position is $83,000-$124,000 annually.

This position is eligible for equity in the form of RSUs.