Senior Technical Director - AI UX

It's fun to work in a company where people truly BELIEVE in what they're doing!

Job Description Summary:

Rocket Software a leading provider of enterprise modernization software is expanding its AI strategy and leading the application of AI to further our vision of “Modernization Without Disruption”. With AI offerings like SmartChat, Anomalytics and Rocket Eva, Rocket is an established player in the application of AI in the modern enterprise.

Rocket is expanding its AI strategy and is seeking a Senior Technical Leader to join Rocket’s AI COE to define how intelligence is embedded into enterprise workflows across our product portfolio. The Senior Technical Director for AI User Experience will set the long-term vision for how users collaborate with AI-driven capabilities across copilots, contextual assistants, multimodal interfaces, and intelligent automation to ensure these experiences are intuitive, trustworthy, governable, and enterprise-grade.

This role will define Rocket’s cross-product AI experience architecture, establishing reusable patterns, constraints, and principles for AI-powered interactions as the market evolves. The successful candidate will ensure consistency, responsibility, and impact in how AI augments human decision-making across Rocket’s products, particularly in complex, regulated, and mission-critical environments.

Essential Duties & Responsibilities

• Define Rocket's AI-driven experience strategy across all product lines, with a focus on embedding intelligence into enterprise workflows, decision paths, and operational systems.

• Architect reusable, scalable experience frameworks and primitives for AI copilots, contextual assistance, and multimodal interactions, emphasizing trust, clarity, and human control.

• Establish and enforce patterns for transparency, explainability, governance, and responsible AI use, translating policy and platform constraints into effective user experiences.

• Partner with Product, UX, and Engineering leadership to integrate AI experience patterns into product roadmaps and platform architecture, and to challenge designs that compromise trust or usability.

• Lead applied R&D exploration of next-generation AI interaction models focused on improving human-machine collaboration, reducing cognitive load, and enabling safe automation.

• Publish internal and external thought leadership to help shape Rocket's point of view on enterprise AI experiences.

• Engage directly with customers and industry partners to validate AI interaction models against real-world operational needs and constraints.

• Mentor senior engineers and influence technical direction across teams, serving as a key architectural authority for AI-driven experiences.

Required Qualifications

• 12+ years of experience in software engineering, AI/ML systems, UX architecture, HCI, or related technical disciplines.

• Deep experience designing and delivering AI-enabled user experiences in complex software systems.

• Strong technical understanding of ML/NLP concepts and the ability to work effectively with AI engineering teams.

• Demonstrated ability to simplify complex, high-stakes workflows using intelligence-driven design.

• Excellent communication skills with the ability to influence across engineering, product, and design organizations.

Preferred Qualifications

• Experience building enterprise software for technical or operational users (e.g., infrastructure, analytics, DevOps, data platforms, modernization).

• Familiarity with responsible AI design, explainability, auditability, or compliance-oriented UX patterns.

• Experience with multimodal interaction models, including chat-based interfaces, visual reasoning cues, or voice, where appropriate.

• Advanced degree in Computer Science, HCI, AI/ML, or a related field.

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What Rocket Software can offer you in USA:

• Unlimited Vacation Time as well as paid holidays and sick time
• Health and Wellness coverage options for Rocketeers and dependents
• Life and disability coverage
• Fidelity 401(k) and Roth Retirement Savings with matching contributions
• Monthly student debt benefit program
• Tuition Reimbursement and Certificate Reimbursement Program opportunities
• Leadership and skills training opportunities

EOE M/F/Vet/Disability.  Rocket Software Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Rocket Software Inc. is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Rocket is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities.  If you need special assistance or an accommodation while seeking employment, please call: 781-577-4321 or send an email to [email protected].  We will make a determination on your request for reasonable accommodation on a case-by-case basis.

As part of our commitment to a safe and trustworthy workplace, we include background and reference checks in our hiring process.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!