About Zscaler
Zscaler accelerates digital transformation so our customers can be more agile, efficient, resilient, and secure. Our cloud native Zero Trust Exchange platform protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location.
Here, impact in your role matters more than title and trust is built on results. We believe in transparency and value constructive, honest debate—we’re focused on getting to the best ideas, faster. We build high-performing teams that can make an impact quickly and with high quality. To do this, we are building a culture of execution centered on customer obsession, collaboration, ownership and accountability.
We value high-impact, high-accountability with a sense of urgency where you’re enabled to do your best work and embrace your potential. If you’re driven by purpose, thrive on solving complex challenges and want to make a positive difference on a global scale, we invite you to bring your talents to Zscaler and help shape the future of cybersecurity.
Our Engineering team built the world’s largest cloud security platform from the ground up, and we keep building. With more than 100 patents and big plans for enhancing services and increasing our global footprint, the team has made us and our multitenant architecture today's cloud security leader, with more than 15 million users in 185 countries. Bring your vision and passion to our team of cloud architects, software engineers, security experts, and more who are enabling organizations worldwide to harness speed and agility with a cloud-first strategy.
We're looking for an experienced Senior Technical Program Manager R&D Strategy & Operations to join our R&D Analytics & Insights team. This role is hybrid and based in our San Jose, CA or Bellevue, WA office three days a week. Reporting to the Sr. Manager, Engineering Strategy, Planning & Analytics, you will:
- Drive cross-functional programs that improve software development processes at scale; act as the conduit between engineering teams and Engineering Operations to gather inputs, align priorities, and land decisions
- Engage diverse stakeholders (developers, leads, directors) to surface pain points and trade-offs; translate them into actionable plans, pilots, and operating mechanisms that enhance delivery, quality, velocity, and security
- Collaborate with teams to collect and validate the right SDLC/DevOps data; design useful measures and metrics to detect issues and process bottlenecks, and track outcomes against goals
- Own program execution: roadmaps, milestones, risks/dependencies, change management, and postmortems; operate with strong attention to detail and comfort with ambiguity
- Partner on engineering-level business operations (tooling budgets for CI/CD, SaaS, hosting/infra); support success metric design, measurement frameworks, and ROI analyses
What We’re Looking for (Minimum Qualifications)
- Deep familiarity with SDLC/DevOps at scale (e.g., GitHub/GitLab, CI/CD, testing, Jira, etc.)
- Strong skills or familiarity in program management fundamentals, including roadmaps, execution tracking, and dependency/risk management with 2+ years in modern SaaS operations, TPM, Engineering Productivity, or similar
- Data proficiency, including basic SQL/Excel or similar skills to define metrics, validate data, and communicate insights effectively to stakeholders
- Bachelor’s degree or equivalent experience
What Will Make You Stand Out (Preferred Qualifications)
- Experience instrumenting SDLC systems for metrics; DORA/SPACE frameworks
- Budget planning for engineering tools; ROI modeling and measurement design
- Running org-wide process changes (e.g., testing strategy, release cadence) with measurable outcomes
#LI-Hybrid
#LI-KM9
Zscaler’s salary ranges are benchmarked and are determined by role and level. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations and could be higher or lower based on a multitude of factors, including job-related skills, experience, and relevant education or training.
The base salary range listed for this full-time position excludes commission/ bonus/ equity (if applicable) + benefits.
At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure.
Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including:
- Various health plans
- Time off plans for vacation and sick time
- Parental leave options
- Retirement options
- Education reimbursement
- In-office perks, and more!
Learn more about Zscaler’s Future of Work strategy, hybrid working model, and benefits here.
By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines.
Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link.
Pay Transparency
Zscaler complies with all applicable federal, state, and local pay transparency rules.
Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.
Top Skills
Zscaler San Jose, California, USA Office
120 Holger Way, San Jose, CA, United States, 95134
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