Senior Technical Project Manager

Position Title

We currently have an opening for a Senior Technical Project Manager, Global Platform Operations.  This position will be located in Burbank, CA.

The Senior Technical Project Manager, Global Platform Operations, will support the onboarding of new clients, new client requirements and workflows for our cloud-based platforms. This will include project management of client onboarding, automation initiates, workflow optimization and new requirements support.  Project management maximizes automated content fulfillment, Subtitling and Dubbing management in our cloud based platforms which included operational transition & rollout planning, communications planning & execution, internal & external stakeholder engagement and detailed overall project planning. In addition, new system requirements may encompass definition and scoping, workflow standardization and optimization, clarify requirements, and document user acceptance stories while working with our Product team.

The Senior Technical Project Manager will work with various internal and external stakeholders, including senior managers and department managers to understand overall business strategy, product features and requirements and prioritize & communicate those requirements to the development team. This position is based out of Burbank, CA.

Main Duties

• Project Manage client onboarding and initiatives to drive digital supply chain process improvements to successfully and rapidly deploy scalable, end-to-end content fulfillment automation solutions to Deluxe’s Localization and Fulfillment platforms, including ONE and Sfera 
• Lead end-to-end delivery of technical projects, applying appropriate project management methodologies, lifecycle frameworks, and tools to ensure projects are delivered on time, within scope, and aligned with business objectives.
• Partner with cross-functional stakeholders to manage planning, execution, risk, and communication, ensuring transparency, accountability, and successful outcomes.
• Define requirements and scope system functionality to enable end to end automation.
• Maintain existing customer relationships, escalated needs and functionality requirements.
• Define, prioritize, and clarify requirement user needs; working with others to understand use cases, features, return on investment metrics and overall product goals
• Create and/or perform product demos and evangelize across other teams as needed. Stay in sync with overall company product strategy
• Provide feedback and suggestions for improved customer satisfaction, process improvements and system enhancements
• Must have ability to make sound judgments when dealing with issues that arise during troubleshooting and have the skills to determine the appropriate action to be taken for a given situation; must be able to prioritize instantly to prevent missed deadlines

What You Bring

• Bachelors Degree preferred
• 5+ years experience in driving efficiencies and building processes around automation in support of media distribution especially related to one or more of the following areas - digital audio, digital video, asset management systems/platforms, multimedia formats, and the creation and delivery of localization assets for subtitling and dubbing 
• Extensive project management experience delivering complex technical initiatives, consistently meeting project objectives, timelines, and stakeholder expectations.
• Strong command of project management methodologies, lifecycle phases, and tools, with the ability to adapt approaches to fit technical and business requirements.
• Extensive understanding of content fulfilment, digital workflows, asset and data management systems/platforms.
• Experience exhibiting overall understanding and knowledge of the video post-production process, media operations, Interoperable Master Format (IMF),  Media Asset Management (MAM) and/or digital video deliveries for broadcast & OTT platforms.
• Experience with commercial localization software (e.g. WinCaps, CaptionMaker/MacCaption, Poliscript Create, EZTitles, Swift, Cavena, Canvass and Fuzion) and commonly used file formats (e.g. EBU STL, DFXP, TTML, SCC, IMSC, PAC, 890, XML) for OTT, Broadcast, Theatrical and Home Entertainment a plus 

• Ability to thoroughly understand complex business and technical issues and influence decision making at all levels of the organization without formal reporting structure authority – strong technical background a plus
• Excellent teamwork, written and verbal communication skills. Ability to communicate ideas in both technical and user-friendly language
• Excellent attention to detail with strong organizational skills and ability to multitask.
• Must demonstrate positive attitude, ability to maintain professionalism in a high stress situation, and project self as a team player.

About the Company

Deluxe, a subsidiary of Platinum Equity, is a global leader in media and entertainment services for film, video and online content.  Since 1915, Deluxe has been the trusted partner for the world’s most successful Hollywood studios, independent film companies, TV networks, exhibitors, advertisers and others, offering best-in-class solutions in post-production, distribution, asset and workflow management, and cloud-based technologies.

With headquarters in Los Angeles and offices around the globe, the company employs over 3,500 of the most talented individuals, developers, and industry veterans worldwide. For more information, please visit www.bydeluxe.com.

Diversity Statement

Deluxe is committed to inclusivity, fostering an environment where every employee feels comfortable bringing their full selves to work. It is our policy to provide equal employment opportunities to all applicants and employees.  Applicants will receive consideration for employment without regard to, and will not be discriminated against, on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran status, sexual orientation, gender identity or expression, genetic information or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. Deluxe will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable local, state and federal law.

Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Deluxe. Please inform the company's HR representative if you need assistance completing any forms or to otherwise participate in the application process.