With electric vehicles expected to be nearly 30% of new vehicle sales by 2025 and more than 50% by 2040, electric mobility is becoming a reality. ChargePoint (NYSE: CHPT) is at the center of this revolution, powering one of the world’s leading EV charging networks and a comprehensive set of hardware, software and mobile solutions for every charging need across North America and Europe. We bring together drivers, businesses, automakers, policymakers, utilities and other stakeholders to make e-mobility a global reality.
Since our founding in 2007, ChargePoint has focused solely on making the transition to electric easy for businesses, fleets and drivers. ChargePoint offers a once-in-a-lifetime opportunity to create an all-electric future and a trillion-dollar market.
At ChargePoint, we foster a positive and productive work environment by committing to live our values of Be Courageous, Charge Together, Love our Customers, Operate with Openness, and Relentlessly Pursue Awesome. These values guide how we show up every day, align, and work together to build a brighter future for all of us.
Join the team that is building the EV charging industry and make your mark on how people and goods will get everywhere they need to go, in any context, for generations to come.
Senior Supervisor, Technical Support
What You Will Be Doing- Leverage your technical expertise to identify and resolve complex network, software, and hardware issues, including those involving third-party integrations (e.g., roaming, cellular service).
- Deliver exceptional support and demonstrate empathy while managing projects with engineering teams, electric vehicle manufacturers, high-profile customers, corporate accounts, fleet managers, field technicians, station owners, and drivers.
- Continuously develop your skills by learning new products, services, and innovations within ChargePoint and the EV charging industry.
- Work in a highly organized manner, remain flexible, and effectively prioritize tasks as new issues arise.
- Communicate through our case management system and maintain open, transparent dialogue with internal and external stakeholders via email, phone, video calls, and messaging platforms.
- Coordinate charger installation and repair with field service partners and assist customers with activation and configuration.
- Act as a customer advocate, representing their voice within ChargePoint and the Owner Support team.
Owner Support plays a critical role in setting ChargePoint apart from the competition. We are dynamic, hardworking, and growing rapidly!
Our charging stations are connected to our cloud system, enabling advanced remote troubleshooting, configuration, and software updates. Using your strong communication skills and logical approach, you will diagnose problems, assess needs, and develop solutions to resolve issues. You will also collaborate with our software and hardware engineering teams for advanced guidance and support when needed.
- Minimum of 4 years’ experience in a customer service or technical support role, with strong knowledge of customer service principles and practices.
- In-depth understanding of the EV and charging industry, including EV batteries, EVSE hardware/software, and the interaction between vehicles, charging stations, and electrical infrastructure.
- Ability to stay current on technical and professional skills through self-learning or formal training.
- Proven ability to set high performance standards for yourself and others, with experience coaching teammates when needed.
- Comfortable making decisions, thinking creatively, and taking accountability for outcomes.
- Skilled at identifying technical issues that impact customer satisfaction and proactively resolving them, including handling challenging conversations.
- Self-motivated, adaptable, and decisive, with the ability to manage multiple tasks/projects independently under tight deadlines in a remote environment.
- Willingness to work outside normal office hours as required.
- Bachelor’s degree in a technology-related field or equivalent experience.
Remote - US
ChargePoint is committed to fair and equitable compensation practices. The targeted US salary range for roles at this operating level is $52,500 to $110,000. This range represents base salary and does not reflect equity, benefits or variable pay where applicable. Actual base salaries are based on several factors unique to each candidate, including but not limited to skill set, experience, certifications and specific work location.
We are committed to an inclusive and diverse team. ChargePoint is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status.
If there is a match between your experiences/skills and the Company needs, we will contact you directly.
ChargePoint is an equal opportunity employer.
Applicants only - Recruiting agencies do not contact.
Top Skills
ChargePoint Campbell, California, USA Office
240 E. Hacienda Avenue, Campbell, CA, United States, 95008
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