Senior Voice Engineer

Description and Requirements
Role Value Proposition:
The Senior Collaboration Engineer is a hands ‑ on technical role responsible for designing, implementing, and supporting enterprise collaboration and voice solutions. This position focuses on Microsoft Teams, Webex Calling, and enterprise voice platforms, ensuring high availability, performance, and a strong end ‑ user experience.
This role serves as a senior technical contributor and escalation point, providing deep platform expertise, supporting complex deployments, and partnering with architects and stakeholders on solution design and optimization. The Senior Collaboration Engineer does not have direct people ‑ management responsibilities but is expected to provide technical mentorship and influence through expertise.
Key Responsibilities:

• Lead the technical design, deployment, and support of enterprise collaboration and voice solutions, including Microsoft Teams, Teams Calling, Webex Calling, and associated video conferencing platforms.
• Create scalable and reliable collaboration and voice configurations, documentation, and operational standards that support enterprise calling, meetings, and real ‑ time communications services.
• Oversee the technical health, performance, and availability of collaboration and voice platforms, serving as a senior escalation point for complex incidents, call quality issues, and service disruptions.
• Manage assigned collaboration and voice service workstreams, including platform configurations, integrations, upgrades, and coordination with vendors or internal teams as needed.
• Develop and maintain enterprise voice capabilities such as dial plans, call routing, PSTN connectivity, survivability, and integrations across Microsoft Teams Calling, Webex Calling, and other voice platforms.
• Coordinate with architecture, networking, security, vendors, and business stakeholders to deliver effective collaboration and voice solutions that meet technical and operational requirements.

Essential Business Experience and Technical Skills:
Required:

• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
• 5+ years of experience supporting enterprise collaboration and/or voice platforms.
• Strong hands ‑ on experience with Microsoft Teams, Teams Calling, Webex Calling, Cisco Webex, and/or enterprise voice technologies.
• Demonstrated experience supporting enterprise telephony or voice platforms, including SIP, PSTN connectivity, call routing, and troubleshooting.
• Solid understanding of networking concepts (QoS, latency, routing) as they relate to real ‑ time voice and video services.
• Strong analytical and problem ‑ solving skills, with the ability to independently resolve complex technical issues.
• Effective communication skills, with the ability to work with both technical teams and non ‑ technical stakeholders.

Preferred:

• Familiarity with AI ‑ enabled collaboration features such as meeting intelligence, transcription, analytics, automation, or intelligent assistants.
• Experience with cloud ‑ based collaboration solutions and their integration with enterprise networking, security, and identity systems.
• Experience with Microsoft Azure or other cloud platforms supporting collaboration services.
• Relevant certifications (e.g., Microsoft Teams, Cisco Collaboration, or voice ‑ related certifications).

At MetLife, we're leading the global transformation of an industry we've long defined. United in purpose, diverse in perspective, we're dedicated to making a difference in the lives of our customers.
Location Expectation: This is a hybrid role requiring a minimum of 3 days per week in office.
The expected salary range for this position is $95,000 - $130,000. This role may also be eligible for annual short-term incentive compensation. All incentives and benefits are subject to the applicable plan terms.
Benefits We Offer
Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, volunteer time off, tuition assistance and much more!
About MetLife
Recognized on Fortune magazine's list of the "World's Most Admired Companies", Fortune World's 25 Best Workplaces™, as well as the Fortune 100 Best Companies to Work For®, MetLife, through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us!
MetLife is an Equal Opportunity Employer. All employment decisions are made without regards to race, color, national origin, religion, creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, marital or domestic/civil partnership status, genetic information, citizenship status (although applicants and employees must be legally authorized to work in the United States), uniformed service member or veteran status, or any other characteristic protected by applicable federal, state, or local law ("protected characteristics").
If you need an accommodation due to a disability, please email us at [email protected]. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.
MetLife maintains a drug-free workplace.
$95,000 - $130,000
#BI-Hybrid